UAD?What are your thoughts with Native vs Satellite plugins?

I picked up a few UA plugins in the sales this past week, the essentials pack and the 1176 collection. Really enjoying them so far. Thanks Drew & team for making great tools!

Gannon is at AVID now? Since when?

Wasn't he an Avid employee before going to UA? He's back again?

Not trying to throw shade at Drew at all, but Gannon was GREAT!

I love Gannon! We're great friends. I take care of him with regard to UA and he takes care of me with Avid. BTW, he has nothing to do with Avid policy in any way. In fact, he's just a contractor there, a much better arrangement for him and his family. I'll be sure to mention to him that he's missed, he'll get a kick out of that. 

I really thought the next line was going to be, “because I’m in the shitter.”

Ok. Enough gearslutting. Let’s get back on track. I have to say, Drew, I have read many of your responses here and other places and felt like they were a bit “aggressive” so to speak. I chalked it up to being from a different part of the country…and hey - you’re welcome to defend yourself. As for business practices, I go into any situation knowing that it’s the company’s responsibility to make a profit…so then I’m not shocked if and when I get the short end of the stick. So, I’m not going to delete any of this so people can hear both sides.

Hey - it’s often a game of “better sell this before the new one is announced.” I hardly ever use plugs on the way in, but I like having the no/low latency monitoring and the ability to add something if I need it.

Drew,
I completely understand your situation, really there is no reason to provide us publicly or privately for that matter UA’s long term strategy. Anyone in the corporate world understands it’s fluid, so you don’t tell the competition and if you say anything people are going to take it as a promise set in stone ( oh how Apogee stepped into with the Ensemble and some of the Cards years ago).
I think where the problem exists is this while you do a great job at most of what you do, in the case of this thread and in the past you haven’t done a great job at not just acknowledging some customer issues but acknowledging as the public face of UA acknowledging that these issues are being communicated to those who make the decisions. Like it or not this is an important part of being the one who is the public face. When the fact that a customer’s issues being communicated, people feel they are dealing with a big faceless corporation.
Issues like the service time lag need to be acknowledged, you have to look at them through the eyes of the customer as well as the company. It may not be UA’s idea of your job discription but it is part of the public’s idea of your job. I’m sure you do bring these issues up to those in charge, you just need to acknowledge that you’re doing it every time, but what do I know I was only salesperson of the month for one the largest pro audio dealers while in a coma.

Anytime.

A philosophical discussion about business practises, customer service models, communication protocols/styles are all welm a good, but a long way from this thread’s theme.

Quint, I don’t disagree with any of your points: hell, i somd alm my ua stuff twice: po’s at UA, but I would offer a different perspective about Drew’s manner:WYRIWYG: r for read !

For a guy facing the public, but of, course, answering to the boss, I find Drew pretty straight forward: meaning its always pretty clear when he is expressing his knowledge/opinions vs corporate speak, so I cut him some slack on that, but not always.

UA doesn’t code or solder in water and it could a little humbler about acknowledging where there is room for improvement.

I see the last few pages as just keepin it real, but i just saw Ragan pull in the lot with a couple of kegs of fine Seattle suds: how bout we all kick back now : John buying the pizza and wings:thx John !

While I don’t know the particular’s of UAD’s internal politics or policies, in the age of lawyers and NDA’s saying anything but “ we are great” to the outside world especially in an archived medium can get you fired. I will admit I had a huge advantage in the truth to power scenarios, first I had a client base that included some very well known and famous clients in a multitude of industries, including the owner’s family and friends. Third and this was a biggie, I ran retail for a Mail order company, the client was standing right in front of me. The decision makers all could hide from the client and usually never had to look them in the eyes. All I had to do was say “ you want to go out there and tell the client?” You have no idea how much power that gave me.

How much power did I have? When the national sales manager / VP got technically my boss got into a heated loud argument on my very public sales floor, I had the power to tell them to take it behind closed doors, the sales manager nodded, the salesperson pushed back. They were in front of a window into the owners office and the owners could hear them but wouldn’t come between them, who do you think they backed when all three of us were in the office and the sales person argued I was insubordinate and I argued their stupidity trumped organizational chart every time.

For some reason i crawled thru all the 4 pages of drama, and i’m glad I did since it eventually paid off when I hit this and just dropped dead laughing. You made my day 🤣🤣🤣 And the series is great too.