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Post by kcatthedog on Oct 13, 2015 15:08:04 GMT -6
So the bright lights at avid have made it official, that those of who own perpetual 11 licences don't get the 11.3.2 bug fix release unless we pay for it.
Needless to say, support is, shall we say underwhelming.
Dumb, dumber, dumbest and then comes avid.
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Post by mrholmes on Oct 13, 2015 15:13:24 GMT -6
Paying for a bug fix? Sounds some kind of stupid....
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Post by jazznoise on Oct 13, 2015 15:44:19 GMT -6
Sounds like a sinking company trying to squeeze blood out of rocks.
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Post by kcatthedog on Oct 13, 2015 15:56:55 GMT -6
Avid released 11.3.2 a few weeks ago long after they released 12 and some of its dot releases and wait for it they gave 11.3.2 to 12 owners but not to 11 owners. Yes 12 has some new features ( from HD) but the list of bug fixes in 12 is very extensive and the commonly held view is that 12 was really an 11 . release that avid called 12 to force people nto its new subscription and pricing model. anyway all uber dumbass. 11 owners have until dec 31 to buy 12 and its updates at a lower price but avid is confusing people with what happens to their 10 and 11 licenses ? or buy logic x for $199 and piss on avid
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Post by mrholmes on Oct 13, 2015 16:05:49 GMT -6
Avid released 11.3.2 a few weeks ago long after they released 12 and some of its dot releases and wait for it they gave 11.3.2 to 12 owners but not to 11 owners. Yes 12 has some new features ( from HD) but the list of bug fixes in 12 is very extensive and the commonly held view is that 12 was really an 11 . release that avid called 12 to force people nto its new subscription and pricing model. anyway all uber dumbass. 11 owners have until dec 31 to buy 12 and its updates at a lower price but avid is confusing people with what happens to their 10 and 11 licenses ? or buy logic x for $199 and piss on avid Logic is for the money impressive.....
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ericn
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Balance Engineer
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Post by ericn on Oct 13, 2015 16:11:47 GMT -6
Oh the stupidity , Oh the greed, oh yeah it's fucking Avid!
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Post by Johnkenn on Oct 13, 2015 16:21:25 GMT -6
I'm telling you...I can't decide whether to upgrade to 12, even though it's only $99. It's the principle.
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Post by kcatthedog on Oct 13, 2015 17:36:49 GMT -6
I'm with you Johnkenn, do I/we want to give 1 more cent to avid ?
As we own 11, we should get 11.3.2, if avid did that I was thinking about 12 before Dec 31st but now I am uncertain again but actually angry at avid's manipulations and slights.
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Post by cowboycoalminer on Oct 13, 2015 18:18:59 GMT -6
Grave, meet shovel..
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Post by jcoutu1 on Oct 13, 2015 18:31:40 GMT -6
This has to just be a poorly worded press release. Has to.
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Post by kcatthedog on Oct 13, 2015 18:35:29 GMT -6
I wish: pro tools expert has a detailed transcript of an avid release ? Maybe its wrong but I don't think so
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Post by kcatthedog on Oct 13, 2015 18:37:02 GMT -6
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Post by dandeurloo on Oct 13, 2015 18:49:44 GMT -6
They are losing us longtime guys who have put plenty of cash into their systems. I have been getting totally screwed by them limiting my I/O track count and have been pretty quite about it. But I am sick of their lack of service and honoring what they sell. It is a shame.
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Post by jcoutu1 on Oct 13, 2015 18:56:52 GMT -6
I wish: pro tools expert has a detailed transcript of an avid release ? Maybe its wrong but I don't think so I saw and think their PR person must have misunderstood. Only explanation for such a dick move.
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Post by mrholmes on Oct 13, 2015 19:00:50 GMT -6
I'm telling you...I can't decide whether to upgrade to 12, even though it's only $99. It's the principle. Sometimes we have to draw a line. Its the one and only power we have as customers. With Logic I often skip one, or even two, major updates because there is nothing groundbreaking that would make my day more easy.
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Post by mobeach on Oct 13, 2015 19:03:52 GMT -6
Some of these companies like to see what they can get away with. Apple comes to mind.
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Post by kcatthedog on Oct 13, 2015 19:04:27 GMT -6
They are losing us longtime guys who have put plenty of cash into their systems. I have been getting totally screwed by them limiting my I/O track count and have been pretty quite about it. But I am sick of their lack of service and honoring what they sell. It is a shame. have you checked I thought they had increased the track count in 12 ?
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Post by b1 on Oct 13, 2015 19:04:23 GMT -6
Logic sounds logical for you Mac guys... It looks interesting (from the outside looking in).
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Post by Randge on Oct 13, 2015 19:11:22 GMT -6
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Post by dandeurloo on Oct 13, 2015 19:13:28 GMT -6
They are losing us longtime guys who have put plenty of cash into their systems. I have been getting totally screwed by them limiting my I/O track count and have been pretty quite about it. But I am sick of their lack of service and honoring what they sell. It is a shame. have you checked I thought they had increased the track count in 12 ? I have PT HD Native. I was told I should get 64 I/O. Now that I have enough DA to try it they are locking me out at 32 I/O even though it is clear on their site right here (http://www.avid.com/US/products/Pro-Tools-HD-Native/Features#CompareProToolsHDfamily) that I should have 64. I showed this to them a few weeks ago and I expect them to change it at some point. In the last few weeks I have spent hours on the phone with AVID guys. They have both been very nice. Both have told me that it is a software limitation because I use 3rd party hardware. However, that was never told to me or my Sweetwater rep. Sweetwater had no idea. And why should they, it states on THEIR site and has said for years that I should have 64 I/O. One of the reps came out and told me that they are just locking me out. The software can handle it. It is just them saying no after they have gotten thousands of dollars in HD upgrades.
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ericn
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Post by ericn on Oct 13, 2015 19:26:49 GMT -6
have you checked I thought they had increased the track count in 12 ? I have PT HD Native. I was told I should get 64 I/O. Now that I have enough DA to try it they are locking me out at 32 I/O even though it is clear on their site right here (http://www.avid.com/US/products/Pro-Tools-HD-Native/Features#CompareProToolsHDfamily) that I should have 64. I showed this to them a few weeks ago and I expect them to change it at some point. In the last few weeks I have spent hours on the phone with AVID guys. They have both been very nice. Both have told me that it is a software limitation because I use 3rd party hardware. However, that was never told to me or my Sweetwater rep. Sweetwater had no idea. And why should they, it states on THEIR site and has said for years that I should have 64 I/O. One of the reps came out and told me that they are just locking me out. The software can handle it. It is just them saying no after they have gotten thousands of dollars in HD upgrades. So Dan your running The HD Native Card or HD Native thunderbolt and Have a PT HD Software lic?
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Post by kcatthedog on Oct 13, 2015 19:42:56 GMT -6
Frustrating ! I use apollo so am used to the dongle idea :0 but avid with HD seems the worst !
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Post by swurveman on Oct 13, 2015 19:46:33 GMT -6
Avid Executive: Why do we have all these bug fixing costs?
Software engineer: Because you forced us to release it before it was ready.
Avid Executive: I've got a bright idea. Why don't we now call bug fixes "upgrades" and we'll charge those suckers annually for what we used to have to give to them for free. Furthermore, we can charge them for a Support Plan and give them the illusion that we're helping them. When they come to us for support for what we used to call "bugs", we'll tell them a fix is coming in the next upgrade and how fortunate they are they are paying us for the plan.
Software Engineer: Do you think people are that stupid?
Avid Executive: Who cares? Have you looked at our stock price? 5 Years ago it was $22/share. Now it's $5/share. I've got stock analysts breathing down my throat and we need the perception that we have innovative ways of growing revenue now!! Besides, who cares what the long term consequences are. I made $6 million last year and I'll be "liquid" rich and long gone before the shit hits the fan.
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Post by dandeurloo on Oct 13, 2015 19:48:09 GMT -6
I have the HD Native Software only, no cards or extra DSP. I was one of the guys who was offered the chance to upgrade for a limited amount of time for a price of around 1k if I remember. I have all the options of the fully unlocked software but none of the DSP from the Cards (because I didn't have the cards). So, basically I should have everything in the middle column of that chart. I have everything but the I/O and I need it now. I know there are others out there like me. Not sure if they are over 32 I/O but it is the only reason I have been paying for the massive upgrades of the HD software for years.
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ericn
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Post by ericn on Oct 13, 2015 20:26:59 GMT -6
I have the HD Native Software only, no cards or extra DSP. I was one of the guys who was offered the chance to upgrade for a limited amount of time for a price of around 1k if I remember. I have all the options of the fully unlocked software but none of the DSP from the Cards (because I didn't have the cards). So, basically I should have everything in the middle column of that chart. I have everything but the I/O and I need it now. I know there are others out there like me. Not sure if they are over 32 I/O but it is the only reason I have been paying for the massive upgrades of the HD software for years. Sorry to break this to you but you don't have HD Native, somebody some where needs to learn to do a little bit of reading. PT HD Native requires a PT HD Native card or thunderbolt box and a PT HD ilok asset. The PT HD ilok asset will act like a PT Software asset if there is no PT HD Native hardware. While I know some dealers have made this confusing , Avid has always clearly stated PT HD Native is PT HD software Asset and PT HD Native Hardware in everything I have seen. Amazingly Avid has been clear about this Dealers, well there was a reason why in the old days you had to be a Pro tools Product specialist to sell HD! Ask Tony, we went through the reverse of this before and I was amazed how many Gear pimps don't get it! So for PT HD Native low Latency 64 i/o you need Pro Tools HD Ilok Asset Pro Tools HD Native PCIe card or Pro Tools HD Native Thunderbolt. Pro Tools HD interfaces. Pro Tools HD ilok asset will only function as PT software if no Pro tools HD or Native Card or Thunderbolt is present. Pro tools HD or Native card or Thunderbolt will only function as PT Software very poorly via core audio if no PT HD ilok asset is present. Sorry Dan but on this one you need to be angry with your sales dude not Avid, If I can be of any help with Sweetwater I will try but every time one of these comes up it needs up being a he said, he said and the customer has been far from happy!
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