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Post by christopher on Oct 10, 2018 9:58:23 GMT -6
A fellow I Patreon-ize recieved a letter from a manufacturer that he gave a bad review to on his u-tube channel that threaten to sue him to the tune of something like 50k for loss of revenue. He must make another review saying how wrong he was and pull the video or else. He's a great guy and a talented guitar repair person and a bit of a hillbilly...and is totally spooked and hasn't the geld for a lawyer. Did he think his corporate overlords would actually allow him to have an opinion? "Bow down serf, and give me your gold!" I'd be sure to tell them I'll make a new video. Then make a new video with the letter he got, and invite as many news reporters, free speech dudes and local politicians as possible and also plaster that letter on every single social media platform where that manuafacturer exists. THEN, and only then, would I consider an APOLOGY with a fat check attached.
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Post by Vincent R. on Oct 10, 2018 11:13:12 GMT -6
I decided a while back never to review a product that I would end up trashing. It’s one of the reasons I’ve had a few pieces in my studio that never really got their own video. For example I debated doing a shoot out video with some really nice clones vs the VMS emulations, but decided against it as it was apparent that the video would piss off a lot of people after I put it next to a FleA 47. Unfortunately it’s all politics and poker.
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Post by jtc111 on Oct 10, 2018 13:59:58 GMT -6
A fellow I Patreon-ize recieved a letter from a manufacturer that he gave a bad review to on his u-tube channel that threaten to sue him to the tune of something like 50k for loss of revenue. He must make another review saying how wrong he was and pull the video or else. He's a great guy and a talented guitar repair person and a bit of a hillbilly...and is totally spooked and hasn't the geld for a lawyer. You're not going to tell us the company? I like to avoid giving my money to those kinds of people.
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Post by iamasound on Oct 12, 2018 6:57:25 GMT -6
Randy only stated his opinion that one should not use these (Bigrock Innovations Power Pins on a cherished instrument as he believes, as well as I, that the bridge and bracing are not made to counteract the great pull of the strings from a place either on the back edge or even over the back end of the bridge itself, and the bridge will sooner than later begin to come undone from that back edge. Here is the offending video. Randy can be quite the character but he is endearing non the less. He does good work.
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Post by stam on Oct 12, 2018 8:14:43 GMT -6
Retailers won't be happy if Stam doesn't meet promised delivery dates and from what we've seen in recent months, I don't see how he can pull this off. Also, this makes me worried that in an effort to please the retailers, the rest of us will be waiting even longer for goods that were promised months ago and still haven't been delivered. Yeah, not the case. We don't sell to retailers until it's ready, quite simple, they can't pre/order. I will never send goods to a retailer if there are clients waiting on their pre/orders Who do you think I am?
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Post by stam on Oct 12, 2018 8:24:03 GMT -6
The amount of miss conception on this thread, unbelievable. And most don't even wait for an answer from the other party to pass judgment.
I have never banned anybody from pre-ordering from us because of a bad review (I don't think we have ever had one either).
Josh's review is quite objective and to be honest an overall positive one when it comes to the product, even if it wasn't I would never say don't order from me, I am running a business here.
I did suggest (and I did clarify in the email that he was not blacklisted) that it was better for him to order in stock to avoid future problems between us.
He ordered a bunch of stuff from me, I used the funds to buy parts to build his units, then he cancelled them ALL and returned a working product as well which is still stuck at customs.
I am sure you can see from my side of the argument why I suggested that it was better to wait and order units in stock.
Clients finance their built, I don't keep those funds, I only see a profit when shipping the final product, one of the many reasons why I can built this quality at this price.
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Post by the other mark williams on Oct 12, 2018 14:48:05 GMT -6
Randy only stated his opinion that one should not use these (Bigrock Innovations Power Pins on a cherished instrument as he believes, as well as I, that the bridge and bracing are not made to counteract the great pull of the strings from a place either on the back edge or even over the back end of the bridge itself, and the bridge will sooner than later begin to come undone from that back edge. Here is the offending video. Randy can be quite the character but he is endearing non the less. He does good work. It's crazy to me that Randy is being ostracized for his opinion on this. Now personally, I have owned 7 different Irish guitars over the years (4 Lowdens, 2 McIlroys, 1 Avalon), and they ALL have had pinless bridges with rear-entry saddles. And they all sounded great with no stability issues over the years. So a pinless bridge can be done well and safely if designed correctly from the get-go. (IMO.) No idea about this aftermarket stuff, however.
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Post by seawell on Oct 12, 2018 21:41:35 GMT -6
The amount of miss conception on this thread, unbelievable. And most don't even wait for an answer from the other party to pass judgment. I have never banned anybody from pre-ordering from us because of a bad review (I don't think we have ever had one either). Josh's review is quite objective and to be honest an overall positive one when it comes to the product, even if it wasn't I would never say don't order from me, I am running a business here. I did suggest (and I did clarify in the email that he was not blacklisted) that it was better for him to order in stock to avoid future problems between us. He ordered a bunch of stuff from me, I used the funds to buy parts to build his units, then he cancelled them ALL and returned a working product as well which is still stuck at customs. I am sure you can see from my side of the argument why I suggested that it was better to wait and order units in stock. Clients finance their built, I don't keep those funds, I only see a profit when shipping the final product, one of the many reasons why I can built this quality at this price. [ We got hammered by hurricane Michael so bear wth me as I have no power and spotty cell service... I paid full price price for a SA-2A, SA-76, SA-4000+ & a SA-47(also put pre-order deposits on almost every other Stam product). My first Stam order was a SA-2A, it was delivered but it inverted polarity. My next two orders were a SA-76 & a SA-4000+ which somehow were completely lost & never shipped with no explanation of how that happened. When I reached out about those orders, I was offered an ADG instead(which would be quite a wait) and a SA-4000+ was shipped to me. The problem is, when opening the SA-4000+ it had scratches on the top and a screw stripped out just above the mod switch.. I reached out to you via email saying it looked like I had been shipped a used unit and I wouldn’t mind keeping it as it sounded good but I didn’t think it was fair to have my order lost, sent a unit that obviously wasn’t new, yet pay full price. At that point I got a little nervous about how things had gone and the fact I had sent you about $6,500 at that point and hadn’t had a single order go smoothly yet. So, I asked for my remaining orders to be refunded & canceled. After that request, a SA-47 was sent to me anyway....I considered refusing delivery of the package but didn’t want any hard feelings. I opened the box thinking, well, I’ll give it one more try. The mic sounded good but like I mentioned in the review it had the opposite polarity of every mic I compared it to. In addition to that the XLR cable on the power supply got stuck and would not release. I mean like really stuck like you need pliers to pull it out. I guess you can consider that a working product but I don’t. I told you all along the way that I was pulling for you & your company to succeed, never wishing your business any harm...which is why after all I posted above, I still tried to put my personal feelings aside & give a fair review. After the experiences I had with the my first 4 Stam orders I became legitimately concerned about the amount of money I had tied up in the remaining orders and your guys ability to manage those orders and deliver them in new working order & condition. It really is as simple as that. So, to insinuate that I cancelled all my orders for some nefarious reason & returned a perfectly working SA-47 is disengenious. After I posted my SA-47 review, you did email me, rather unhappy about it and stated I couldn’t preorder anymore items so that there wouldn’t be anymore misunderstandings between us. I don’t think there were misunderstandings, I think I held up my end of the deal(paid every invoice as soon as I got it) but you guys didn’t deliver a single item to me in new, perfect working order.
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Post by stam on Oct 12, 2018 22:10:44 GMT -6
The amount of miss conception on this thread, unbelievable. And most don't even wait for an answer from the other party to pass judgment. I have never banned anybody from pre-ordering from us because of a bad review (I don't think we have ever had one either). Josh's review is quite objective and to be honest an overall positive one when it comes to the product, even if it wasn't I would never say don't order from me, I am running a business here. I did suggest (and I did clarify in the email that he was not blacklisted) that it was better for him to order in stock to avoid future problems between us. He ordered a bunch of stuff from me, I used the funds to buy parts to build his units, then he cancelled them ALL and returned a working product as well which is still stuck at customs. I am sure you can see from my side of the argument why I suggested that it was better to wait and order units in stock. Clients finance their built, I don't keep those funds, I only see a profit when shipping the final product, one of the many reasons why I can built this quality at this price. [ We got hammered by hurricane Michael so bear wth me as I have no power and spotty cell service... I paid full price price for a SA-2A, SA-76, SA-4000+ & a SA-47(also put pre-order deposits on almost every other Stam product). My first Stam order was a SA-2A, it was delivered but it inverted polarity. My next two orders were a SA-76 & a SA-4000+ which somehow were completely lost & never shipped with no explanation of how that happened. When I reached out about those orders, I was offered an ADG instead(which would be quite a wait) and a SA-4000+ was shipped to me. The problem is, when opening the SA-4000+ it had scratches on the top and a screw stripped out just above the mod switch.. I reached out to you via email saying it looked like I had been shipped a used unit and I wouldn’t mind keeping it as it sounded good but I didn’t think it was fair to have my order lost, sent a unit that obviously wasn’t new, yet pay full price. At that point I got a little nervous about how things had gone and the fact I had sent you about $6,500 at that point and hadn’t had a single order go smoothly yet. So, I asked for my remaining orders to be refunded & canceled. After that request, a SA-47 was sent to me anyway....I considered refusing delivery of the package but didn’t want any hard feelings. I opened the box thinking, well, I’ll give it one more try. The mic sounded good but like I mentioned in the review it had the opposite polarity of every mic I compared it to. In addition to that the XLR cable on the power supply got stuck and would not release. I mean like really stuck like you need pliers to pull it out. I guess you can consider that a working product but I don’t. I told you all along the way that I was pulling for you & your company to succeed, never wishing your business any harm...which is why after all I posted above, I still tried to put my personal feelings aside & give a fair review. After the experiences I had with the my first 4 Stam orders I became legitimately concerned about the amount of money I had tied up in the remaining orders and your guys ability to manage those orders and deliver them in new working order & condition. It really is as simple as that. So, to insinuate that I cancelled all my orders for some nefarious reason & returned a perfectly working SA-47 is disengenious. After I posted my SA-47 review, you did email me, rather unhappy about it and stated I couldn’t preorder anymore items so that there wouldn’t be anymore misunderstandings between us. I don’t think there were misunderstandings, I think I held up my end of the deal(paid every invoice as soon as I got it) but you guys didn’t deliver a single item to me in new, perfect working order. I told you that you were not blacklisted, you have that email. I have never nor will I ever ship a used unit, that is a plain lie. I don't see why you would want to pre-order from me again, based on your bad experience. I fail to see what the problem is. There are plenty of great companies out there to order units from, there is no need for this. I have not insinuated anything, I merely stated the facts just like you have. Let's move on.
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Post by jtc111 on Oct 12, 2018 23:32:05 GMT -6
I told you that you were not blacklisted, you have that email. I have never nor will I ever ship a used unit, that is a plain lie. I don't see why you would want to pre-order from me again, based on your bad experience. I fail to see what the problem is. There are plenty of great companies out there to order units from, there is no need for this. I have not insinuated anything, I merely stated the facts just like you have. Let's move on. Your people skills... smdh.
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Post by stam on Oct 13, 2018 5:57:56 GMT -6
I told you that you were not blacklisted, you have that email. I have never nor will I ever ship a used unit, that is a plain lie. I don't see why you would want to pre-order from me again, based on your bad experience. I fail to see what the problem is. There are plenty of great companies out there to order units from, there is no need for this. I have not insinuated anything, I merely stated the facts just like you have. Let's move on. Your people skills... smdh. I know.
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Post by indiehouse on Oct 13, 2018 6:42:30 GMT -6
[ My first Stam order was a SA-2A, it was delivered but it inverted polarity. I bought an SA2A from the very first run of the MKI’s, and it was wired backwards, resulting in inverted polarity. I bought seawell’s SA2A, which is a MKII, and it’s still being wired backwards? Josh, can you comment on that? For me, it’s easy enough to fix, so not a big deal. But I am curious as to why this is still happening?
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Post by stam on Oct 13, 2018 6:54:14 GMT -6
[ My first Stam order was a SA-2A, it was delivered but it inverted polarity. I bought an SA2A from the very first run of the MKI’s, and it was wired backwards, resulting in inverted polarity. I bought seawell’s SA2A, which is a MKII, and it’s still being wired backwards? Josh, can you comment on that? For me, it’s easy enough to fix, so not a big deal. But I am curious as to why this is still happening? Yes sir We had a few cases were transformers datasheet's did not match the actual wiring scheme which resulted in me soldering some units with inverted polarity without knowing it could be a thing. This happened with some MK1 units, a few mics, etc. This is very rare and most transformers providers (if not all) have a very low failure rate or wiring issues. Regardless of this it is was my fault as I should have tested for that in a three stage QC which I have now implemented and has corrected any possible problem. It is now impossible to ship a reversed polarity unit as it is tested by 3 engineers in 3 different stages, including a studio test for each Thanks for asking
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Post by Quint on Oct 13, 2018 8:17:37 GMT -6
Your people skills... smdh. I know. I do too... Many of us do...
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Post by indiehouse on Oct 13, 2018 8:25:58 GMT -6
I bought an SA2A from the very first run of the MKI’s, and it was wired backwards, resulting in inverted polarity. I bought seawell’s SA2A, which is a MKII, and it’s still being wired backwards? Josh, can you comment on that? For me, it’s easy enough to fix, so not a big deal. But I am curious as to why this is still happening? Yes sir We had a few cases were transformers datasheet's did not match the actual wiring scheme which resulted in me soldering some units with inverted polarity without knowing it could be a thing. This happened with some MK1 units, a few mics, etc. This is very rare and most transformers providers (if not all) have a very low failure rate or wiring issues. Regardless of this it is was my fault as I should have tested for that in a three stage QC which I have now implemented and has corrected any possible problem. It is now impossible to ship a reversed polarity unit as it is tested by 3 engineers in 3 different stages, including a studio test for each Thanks for asking Very cool. Thank you!
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Post by iamasound on Oct 13, 2018 11:41:32 GMT -6
Randy only stated his opinion that one should not use these (Bigrock Innovations Power Pins on a cherished instrument as he believes, as well as I, that the bridge and bracing are not made to counteract the great pull of the strings from a place either on the back edge or even over the back end of the bridge itself, and the bridge will sooner than later begin to come undone from that back edge. Here is the offending video. Randy can be quite the character but he is endearing non the less. He does good work. It's crazy to me that Randy is being ostracized for his opinion on this. Now personally, I have owned 7 different Irish guitars over the years (4 Lowdens, 2 McIlroys, 1 Avalon), and they ALL have had pinless bridges with rear-entry saddles. And they all sounded great with no stability issues over the years. So a pinless bridge can be done well and safely if designed correctly from the get-go. (IMO.) No idea about this aftermarket stuff, however. Of course, those great luthiers are building guitars with their own tried and true methods that certainly will hold up because they're made specifically to bear the stress of rear-entry saddles. I would never think of using those Power Pins on my guitars, I shiver and shake at the thought. And by the way, I wish to get a Macillroy AJ25 one of these days, I love the way it sounds, as well as all the others coming out of that shop.
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Post by seawell on Oct 13, 2018 11:55:39 GMT -6
[ My first Stam order was a SA-2A, it was delivered but it inverted polarity. I bought an SA2A from the very first run of the MKI’s, and it was wired backwards, resulting in inverted polarity. I bought seawell’s SA2A, which is a MKII, and it’s still being wired backwards? Josh, can you comment on that? For me, it’s easy enough to fix, so not a big deal. But I am curious as to why this is still happening? I had my tech repair it according to the email instructions Stam sent so it now has correct polarity. I should have disclosed that when I listed it but honestly had forgotten about until digging up all my order history to reply in this thread. My apologies, shoot me a message if you want to return it or anything I can do to make it right if you’re having any issues with it.
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Post by seawell on Oct 13, 2018 12:27:51 GMT -6
[ We got hammered by hurricane Michael so bear wth me as I have no power and spotty cell service... I paid full price price for a SA-2A, SA-76, SA-4000+ & a SA-47(also put pre-order deposits on almost every other Stam product). My first Stam order was a SA-2A, it was delivered but it inverted polarity. My next two orders were a SA-76 & a SA-4000+ which somehow were completely lost & never shipped with no explanation of how that happened. When I reached out about those orders, I was offered an ADG instead(which would be quite a wait) and a SA-4000+ was shipped to me. The problem is, when opening the SA-4000+ it had scratches on the top and a screw stripped out just above the mod switch.. I reached out to you via email saying it looked like I had been shipped a used unit and I wouldn’t mind keeping it as it sounded good but I didn’t think it was fair to have my order lost, sent a unit that obviously wasn’t new, yet pay full price. At that point I got a little nervous about how things had gone and the fact I had sent you about $6,500 at that point and hadn’t had a single order go smoothly yet. So, I asked for my remaining orders to be refunded & canceled. After that request, a SA-47 was sent to me anyway....I considered refusing delivery of the package but didn’t want any hard feelings. I opened the box thinking, well, I’ll give it one more try. The mic sounded good but like I mentioned in the review it had the opposite polarity of every mic I compared it to. In addition to that the XLR cable on the power supply got stuck and would not release. I mean like really stuck like you need pliers to pull it out. I guess you can consider that a working product but I don’t. I told you all along the way that I was pulling for you & your company to succeed, never wishing your business any harm...which is why after all I posted above, I still tried to put my personal feelings aside & give a fair review. After the experiences I had with the my first 4 Stam orders I became legitimately concerned about the amount of money I had tied up in the remaining orders and your guys ability to manage those orders and deliver them in new working order & condition. It really is as simple as that. So, to insinuate that I cancelled all my orders for some nefarious reason & returned a perfectly working SA-47 is disengenious. After I posted my SA-47 review, you did email me, rather unhappy about it and stated I couldn’t preorder anymore items so that there wouldn’t be anymore misunderstandings between us. I don’t think there were misunderstandings, I think I held up my end of the deal(paid every invoice as soon as I got it) but you guys didn’t deliver a single item to me in new, perfect working order. I told you that you were not blacklisted, you have that email. I have never nor will I ever ship a used unit, that is a plain lie. I don't see why you would want to pre-order from me again, based on your bad experience. I fail to see what the problem is. There are plenty of great companies out there to order units from, there is no need for this. I have not insinuated anything, I merely stated the facts just like you have. Let's move on. Of course I can’t definitively say if the SA-4000+ was used or not, it just wasn’t minty fresh out of the box which is what I expect when buying a new unit. Could’ve gotten scuffed up in testing or something, as for the screw being stripped out, who knows...it’s just disappointing to wait so long and have any issues at all. I really enjoy this forum here and I just want to apologize to the good folks here for playing a role in some drama. I’m going to do my very best to refrain from this point on. I really like it here and want to contribute in a positive way 👍🏻
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Post by indiehouse on Oct 13, 2018 12:46:05 GMT -6
I bought an SA2A from the very first run of the MKI’s, and it was wired backwards, resulting in inverted polarity. I bought seawell’s SA2A, which is a MKII, and it’s still being wired backwards? Josh, can you comment on that? For me, it’s easy enough to fix, so not a big deal. But I am curious as to why this is still happening? I had my tech repair it according to the email instructions Stam sent so it now has correct polarity. I should have disclosed that when I listed it but honestly had forgotten about until digging up all my order history to reply in this thread. My apologies, shoot me a message if you want to return it or anything I can do to make it right if you’re having any issues with it. Thanks for that and no worries man. It didn’t even occur to me that the MKII’s would still be shipping with reversed polarity after this was revealed way back with the very first run of the MKI’s. But either way, easy enough for me to fix (but good to know it’s already taken care of!) This SA2A sounds great!
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Post by Johnkenn on Oct 13, 2018 14:04:02 GMT -6
I look forward to getting my orders and all of this being behind us.
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Post by kcatthedog on Oct 13, 2018 14:07:48 GMT -6
Amen to that, brother !
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Post by Mister Chase on Oct 13, 2018 14:09:44 GMT -6
I told you that you were not blacklisted, you have that email. I have never nor will I ever ship a used unit, that is a plain lie. I don't see why you would want to pre-order from me again, based on your bad experience. I fail to see what the problem is. There are plenty of great companies out there to order units from, there is no need for this. I have not insinuated anything, I merely stated the facts just like you have. Let's move on. Of course I can’t definitively say if the SA-4000+ was used or not, it just wasn’t minty fresh out of the box which is what I expect when buying a new unit. Could’ve gotten scuffed up in testing or something, as for the screw being stripped out, who knows...it’s just disappointing to wait so long and have any issues at all. I really enjoy this forum here and I just want to apologize to the good folks here for playing a role in some drama. I’m going to do my very best to refrain from this point on. I really like it here and want to contribute in a positive way 👍🏻 Or maybe in customs?
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Post by lcr on Oct 13, 2018 14:19:46 GMT -6
I look forward to getting my orders and all of this being behind us. This.
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Post by the other mark williams on Oct 13, 2018 19:48:15 GMT -6
I had my tech repair it according to the email instructions Stam sent so it now has correct polarity. I should have disclosed that when I listed it but honestly had forgotten about until digging up all my order history to reply in this thread. My apologies, shoot me a message if you want to return it or anything I can do to make it right if you’re having any issues with it. Thanks for that and no worries man. It didn’t even occur to me that the MKII’s would still be shipping with reversed polarity after this was revealed way back with the very first run of the MKI’s. But either way, easy enough for me to fix (but good to know it’s already taken care of!) This SA2A sounds great! So I got curious about my SA-2A because of reading this thread, so this afternoon I did some tests. Based on these waveforms, it looks to me like my SA-2A has reversed polarity, too. Grrr. The attached waveforms are from taking a kick sample and routing it out to a few pieces of gear and back in: 1. SA-2A 2. Silver Bullet 3. Stam 1073 MPA Ch 2 4. Stam 1073 MPA Ch 1 Only the SA-2A appears to be reverse polarity. stam any thoughts about how I might remedy the problem? I do not trust my soldering skills enough to attempt the repair myself. But I'd really rather not have to ship it, either. Aren't there a couple local (or local-ish) folks from RGO around the Durham/Raleigh, NC area who are more skilled in these matters than myself? Despite the polarity miswiring, I want to say that I love the way my SA-2A sounds. It has tons of vibe. Really nice work on the sonics, Joshua.
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Post by jeremygillespie on Oct 13, 2018 20:50:03 GMT -6
Thanks for that and no worries man. It didn’t even occur to me that the MKII’s would still be shipping with reversed polarity after this was revealed way back with the very first run of the MKI’s. But either way, easy enough for me to fix (but good to know it’s already taken care of!) This SA2A sounds great! So I got curious about my SA-2A because of reading this thread, so this afternoon I did some tests. Based on these waveforms, it looks to me like my SA-2A has reversed polarity, too. Grrr. The attached waveforms are from taking a kick sample and routing it out to a few pieces of gear and back in: 1. SA-2A 2. Silver Bullet 3. Stam 1073 MPA Ch 2 4. Stam 1073 MPA Ch 1 Only the SA-2A appears to be reverse polarity. stam any thoughts about how I might remedy the problem? I do not trust my soldering skills enough to attempt the repair myself. But I'd really rather not have to ship it, either. Aren't there a couple local (or local-ish) folks from RGO around the Durham/Raleigh, NC area who are more skilled in these matters than myself? Despite the polarity miswiring, I want to say that I love the way my SA-2A sounds. It has tons of vibe. Really nice work on the sonics, Joshua. All you need to do is switch pins 2 and 3 on one of the xlr’s. It shouldn’t take more than 3 mins of work. Have any friends that can solder?
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