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Post by Quint on Oct 12, 2024 13:27:50 GMT -6
With respect, the comments are not hateful, but about disappointment with UA’s corporate intransigence and the very poor way it has treated some customers by undermining its own value proposition , ie, why we spent so much money in the first place. As I said , from the beginning 3 year’s or so ago, there was a very easy, simple solution for UA to level the plug in cost playing field in terms of sweetheart low costs to essentially brand new clients vs established clients and it chose not to do that. Being patronized publicly by UA staff , when you point out those and other inconsistencies, just rubs salt in that wound. The truth is, we all acknowledge UA’s large contribution, but I think people are also disappointed that it doesn’t aspire to better customer service and individual clients have their specific legitimate concerns: UA brought it on itself. Speaking of Drew's patronizing comments, he can dish it, but he can't take it. This is the same sort of shutdown of dissent that's happened over on GS, in response to company/advertiser complaints. It goes downhill from here. See the new UADforum policy, which is changing in light of all the unrest from the latest UA nonsense: Attachments:
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Post by shakermaker on Oct 12, 2024 13:29:52 GMT -6
With respect, the comments are not hateful, but about disappointment with UA’s corporate intransigence and the very poor way it has treated some customers by undermining its own value proposition , ie, why we spent so much money in the first place. As I said , from the beginning 3 year’s or so ago, there was a very easy, simple solution for UA to level the plug in cost playing field in terms of sweetheart low costs to essentially brand new clients vs established clients and it chose not to do that. Being patronized publicly by UA staff , when you point out those and other inconsistencies, just rubs salt in that wound. The truth is, we all acknowledge UA’s large contribution, but I think people are also disappointed that it doesn’t aspire to better customer service and individual clients have their specific legitimate concerns: UA brought it on itself. well said!
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Post by kcatthedog on Oct 12, 2024 13:41:21 GMT -6
Thank you.
Quint’s posting of the new UA forum policy is sad, essentially slut shaming, chastise/limit the client, never reproach the staff.
Wouldn’t it be great, if Drew volunteered for a legitimate 360 degree performance appraisal: that would be constructive and objective.
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Post by Johnkenn on Oct 12, 2024 13:57:27 GMT -6
And I’m not shilling for them…I get nothing from them. Never gotten anything from them and they wouldn’t advertise here…so I’ve got a lot of reason to tell them to pound sand. I actually remember that conversation between you and Drew. He came off a little high and mighty when you proposed the idea of UA advertising here on RGO. I didn’t think I did that publicly? But yeah, they weren’t interested - which is fine. It’s not a prerequisite to post here. It was a choice…better hope this site doesn’t have land for enormous things or something… Oh - and TBF o think he did pass me along to some other rep that did that stuff…but she wasn’t interested.
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Post by Johnkenn on Oct 12, 2024 13:58:53 GMT -6
With respect, the comments are not hateful, but about disappointment with UA’s corporate intransigence and the very poor way it has treated some customers by undermining its own value proposition , ie, why we spent so much money in the first place. As I said , from the beginning 3 year’s or so ago, there was a very easy, simple solution for UA to level the plug in cost playing field in terms of sweetheart low costs to essentially brand new clients vs established clients and it chose not to do that. Being patronized publicly by UA staff , when you point out those and other inconsistencies, just rubs salt in that wound. The truth is, we all acknowledge UA’s large contribution, but I think people are also disappointed that it doesn’t aspire to better customer service and individual clients have their specific legitimate concerns: UA brought it on itself. Speaking of Drew's patronizing comments, he can dish it, but he can't take it. This is the same sort of shutdown of dissent that's happened over on GS, in response to company/advertiser complaints. It goes downhill from here. See the new UADforum policy, which is changing in light of all the unrest from the latest UA nonsense: I mean - I would ban anyone personally attacking anyone else…not sure this is different.
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Post by Quint on Oct 12, 2024 14:03:37 GMT -6
Speaking of Drew's patronizing comments, he can dish it, but he can't take it. This is the same sort of shutdown of dissent that's happened over on GS, in response to company/advertiser complaints. It goes downhill from here. See the new UADforum policy, which is changing in light of all the unrest from the latest UA nonsense: I mean - I would ban anyone personally attacking anyone else…not sure this is different. Sure. But it's what is actually being considered to meet that threshold that is the problem. Drew can continue as always, but now he can't be called out on it when he's clearly speaking nonsense, intentionally being vague/obfuscating, or directly being patronizing/disrespectful. So we'll always get UA's preferred version of the narrative, and no ability to dig for hard facts that UA doesn't want to talk about, without getting banned for doing so. That's where things are at now.
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Post by Quint on Oct 12, 2024 14:04:32 GMT -6
I actually remember that conversation between you and Drew. He came off a little high and mighty when you proposed the idea of UA advertising here on RGO. I didn’t think I did that publicly? But yeah, they weren’t interested - which is fine. It’s not a prerequisite to post here. It was a choice…better hope this site doesn’t have land for enormous things or something… Oh - and TBF o think he did pass me along to some other rep that did that stuff…but she wasn’t interested. Yeah. I remember the conversation. No idea what thread it was in though. I just remember him being a little arrogant about it.
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Post by kcatthedog on Oct 12, 2024 14:14:08 GMT -6
I think, George , was on to something !
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Post by Quint on Oct 12, 2024 14:33:13 GMT -6
New UADforum policy claims the forum is not an echo chamber for praise. Uhmm... Yeah it is. It has been for years. Now it's about to get worse. Anyway, I'm glad I'm getting out.
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Post by yotonic on Oct 12, 2024 14:48:13 GMT -6
I don't own any Universal Audio products. I made the mistake of trying almost all of their reissue outboard gear and their plug ins. They have never seemed like a serious company to me. And I find everything they make slightly underwhelming and a compromise. It's no wonder they show no respect for their customer. Not to mention some new business decisions they made seemed amateurish at best. (Bock)
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Post by kcatthedog on Oct 12, 2024 15:03:45 GMT -6
If the UA forum and or ua staff are not open to either public praise or criticism: that’s another way of saying the new moto is “put up or shut up”
My personal fav quote for these sorts of integrity/judgement issues is:
"The subject who is truly loyal to the Chief Magistrate will neither advise nor submit to arbitrary measures." ~Junius.
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Post by kcatthedog on Oct 12, 2024 15:05:43 GMT -6
Back to our regularly scheduled programming!
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Post by Mark Kano on Oct 13, 2024 9:03:26 GMT -6
I wonder if the host-based processing RTL numbers have improved on the Gen 2’s?
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ericn
Temp
Balance Engineer
Posts: 16,098
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Post by ericn on Oct 13, 2024 10:56:18 GMT -6
All of the UA hate on the board kindve bums me out. Yeah - I’ve got issues with some of the stuff they do, but good lord they’ve been an innovator and prominent in helping me make money for 20 years. I’ve had an Apollo for a large amount of that time with zero issues and constant upgrades. All things change…but the workflow with the Apollo is pretty fantastic. I Don’t think a lot of it is hate, it’s criticism that the perception of those leveling the criticism is be accepted like the average 15 year old accepts it. Are we a more critical crowd than the average person? Probably, but many of us have been in arts / arts related fields, yourself included, where a very big part of the job is accepting criticism. I have ad least one manufacturer tell me he got out of music because of the criticism. Told him” then you’re only going to last 3 years, because the people buying your stuff face that level of criticism and think the makers of their tools should be able to handle it”. In many ways UAis the Harmon of the digital age, wouldn’t want to be a part of that , developing new products , has their hands in so many sub markets, it just feels like the plan changes daily, Now personally I did not see the David Bock deal working for David, someone at UA should have seen that break up was going to happen like a Jen & Ben divorce and had a plan to handle the fall out from day one. UA exists on the myth of classic products invented here , it’s a myth because the most desirable products where either the products they bought someone else for or are refinements there of. They have taken those products and built a pretty good ecosystem in the digital world. The problem that nobody understands about building an ecosystem is this: You have asked a customer to trust you, to invest in what you are doing or going to do. Part of your marketing is really based on fear. Fear that if I don’t invest now I’m going to miss out, fear that I’m in so deep if I don’t buy your good version and by someone else’s better version I’ve wasted that investment. Good strategy builds loyalty, but used a lot of fear subconsciously and that means your clients are subconsciously fearful, especially around you so a lot of what UA deals with is fear of their own making. UA is the typical big Audio Company in that they don’t understand that with all the possible computer builds OS versions out there you really have to have a very well trained support staff out there and maybe what they need to embrace something no one wants to do build a support system where you send your system in. Let me explain with a criticism of the majority of you. Many hated it one avid had dealers with specific territories for their top products, you couldn’t shop around they wanted your dealer to sell a turnkey system. Everybody thought they could do it. Well guys many couldn’t. AVID wanted us to have higher margins that come from not having competition so we could afford to support those sales with no additional costs. Remember those Stupid ATTO cards so you had a second SCSI bus? Want to know how many PT systems I got shipped back on our dime because someone had convinced us & AVID they knew computers, Guess how many didn’t have that stupid Card? Or how many bent pins on Seagate Cheatahs? Drew knows his UA stuff, he is pretty good at that, but what he has never understood is his Employers customers pay his bills even if he has to fake it , he has to make them feel like he is being empathetic, not he feels they feel. He has to understand & make those above him understand his secondary responsibility is to bring there concerns of the customers to management, & those who are not. On one occasion a manufacturer was in wondering why there products were not moving they were accompanied by their rep who had moved him through all the important people who in fact didn’t really have contact with this manufacturers company. So I kept explaining why customers were not buying there products, one in particular, at the end was saying “ well I guess we are OK because you’re saying our customers so they are buying “ I had to reply “ No our Customers mean our as company, not yours, I have over 600 lines, at least 50 direct SKU’s that pretty much do what yours does 10 that meat most of what most want, several less expensive and easier to get. I’m set, I fact your independent rep has at least one from a competing line we are good, really good, it’s you that isn’t “. Good companies listen!
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Post by Quint on Oct 13, 2024 11:06:54 GMT -6
I wonder if the host-based processing RTL numbers have improved on the Gen 2’s? These "new" Apollos are just recycled parts from the Gen 1 X series Apollos. Nothing has really changed. Same DSP as always. Same routing as always. Same RTL as always. It's all basically the same, except the conversion from the Gen 1 x16 has now been recycled for use in all of the other X series Apollos. The Gen 1 x16 and Gen 2 x16 are identical though, other than the face plate. Anyone hoping for anything substantially "new" on the Gen 2 X series Apollos is mostly going to be disappointed.
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Post by Dan on Oct 13, 2024 14:55:02 GMT -6
I wonder if the host-based processing RTL numbers have improved on the Gen 2’s? These "new" Apollos are just recycled parts from the Gen 1 X series Apollos. Nothing has really changed. Same DSP as always. Same routing as always. Same RTL as always. It's all basically the same, except the conversion from the Gen 1 x16 has now been recycled for use in all of the other X series Apollos. The Gen 1 x16 and Gen 2 x16 are identical though, other than the face plate. Anyone hoping for anything substantially "new" on the Gen 2 X series Apollos is mostly going to be disappointed. Anything that doesn’t lower heat inside the units won’t be an improvement at this point. They don’t want to redesign the analog circuitry and are porting their cheesy distorted plugs to native now over 10 years too late.
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Post by kcatthedog on Oct 15, 2024 6:30:15 GMT -6
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Post by Johnkenn on Oct 15, 2024 9:54:03 GMT -6
These "new" Apollos are just recycled parts from the Gen 1 X series Apollos. Nothing has really changed. Same DSP as always. Same routing as always. Same RTL as always. It's all basically the same, except the conversion from the Gen 1 x16 has now been recycled for use in all of the other X series Apollos. The Gen 1 x16 and Gen 2 x16 are identical though, other than the face plate. Anyone hoping for anything substantially "new" on the Gen 2 X series Apollos is mostly going to be disappointed. Anything that doesn’t lower heat inside the units won’t be an improvement at this point. They don’t want to redesign the analog circuitry and are porting their cheesy distorted plugs to native now over 10 years too late. Dude. I get you don’t like UAD…but saying the plugs suck all the time is just, well…incorrect. Also - I’m confused. Don’t you talk about using distortion and nonlinearities all the time? Adding stuff with distortion plugs? If these are all distortion boxes, I would’ve thought you’d love them.
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Post by gravesnumber9 on Oct 15, 2024 11:41:32 GMT -6
Anything that doesn’t lower heat inside the units won’t be an improvement at this point. They don’t want to redesign the analog circuitry and are porting their cheesy distorted plugs to native now over 10 years too late. Dude. I get you don’t like UAD…but saying the plugs suck all the time is just, well…incorrect. Also - I’m confused. Don’t you talk about using distortion and nonlinearities all the time? Adding stuff with distortion plugs? If these are all distortion boxes, I would’ve thought you’d love them. Not a fan of UAD these days anymore mostly due to their terrible bedside manner, but it's not like everything they do is garbage. In fact, my (second biggest) recent UAD buyer's remorse on the Sound City plugin has totally flipped. Now that I've figured out how to use it I love it. Really cool plugin, does what it does well. Also, the EP-34 sounds exactly like the real thing to me and, just in general, their reverbs and rooms are top notch. And I know it's not John's favorite, but Capitol Chambers alone is reason enough for me to keep a flame for UAD.
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Post by Dan on Oct 15, 2024 11:53:31 GMT -6
Anything that doesn’t lower heat inside the units won’t be an improvement at this point. They don’t want to redesign the analog circuitry and are porting their cheesy distorted plugs to native now over 10 years too late. Dude. I get you don’t like UAD…but saying the plugs suck all the time is just, well…incorrect. Also - I’m confused. Don’t you talk about using distortion and nonlinearities all the time? Adding stuff with distortion plugs? If these are all distortion boxes, I would’ve thought you’d love them. I didn't say they suck. I like some of them and a lot of them sound great. They just don't want to make new ones, update the old ones, let you turn off the modeled distortion in the ones that are pretty useful tools like the API, SSL, Manley, or make more utilitarian stuff like the Precision series, which are usually better than the branded plugs of the stuff they model or copy. It seems they want to expand their customer base by fire saling the old stuff to do god knows what with the money. I don't even really use the analog modeled ones I have outside of a couple for deliberately lofi stuff UAD would never do.
I have changed my opinion about the so called "sonic varnish" after finally having to listen to producers and musicians who have soundbars and bad headphones lying about that they use for translation or even as their primary reference. It doesn't really seem to matter that much unless there's a crazy build up of it that does effect translation or hides something. On better systems, it usually detracts. When they want color and distortion, they ask for it and really want color and stuff like Vintage Warmer, Decapitator, Tupe, the crazier stuff in PSP Infinistrip, is what they want. The only subtler things that I've heard people appreciate are SDRR2 desk on high crosstalk and 3 stages (no longer use. kills immediacy) and u-He Satin (still use). Even real physical Tascams and the Fuse Tascam plug didn't really translate to their playback systems other than make things smaller or more driven on mine. I just did a mix where what translated was vintage warmer to fuzz the guitars, decapitator a on vocals pushed into the crazy non-linear transfer curve, and then that still wasn't enough for the client's lofi aspirations so I replaced the mixbus eq with Fuse VQA-154 that sounded like dissolving the entire mix in a barrel of industrial solvents, made translation worse, pushed the mids in a weird way messing up the carefully automated guitars, but hey the client liked it and I'm getting more work.
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Post by Johnkenn on Oct 15, 2024 16:19:28 GMT -6
Dude. I get you don’t like UAD…but saying the plugs suck all the time is just, well…incorrect. Also - I’m confused. Don’t you talk about using distortion and nonlinearities all the time? Adding stuff with distortion plugs? If these are all distortion boxes, I would’ve thought you’d love them. Not a fan of UAD these days anymore mostly due to their terrible bedside manner, but it's not like everything they do is garbage. In fact, my (second biggest) recent UAD buyer's remorse on the Sound City plugin has totally flipped. Now that I've figured out how to use it I love it. Really cool plugin, does what it does well. Also, the EP-34 sounds exactly like the real thing to me and, just in general, their reverbs and rooms are top notch. And I know it's not John's favorite, but Capitol Chambers alone is reason enough for me to keep a flame for UAD. I wish I could figure out something I consistently love Cap Chambers and SC on...I've def used Sound City on a few things and I thought it did something I wasn't getting elsewhere.
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Post by nick8801 on Oct 15, 2024 16:44:40 GMT -6
As much as I’ve grown tired of UA, Capitol Chambers is my favorite vocal verb.
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Post by andersmv on Oct 16, 2024 9:36:42 GMT -6
As much as I’ve grown tired of UA, Capitol Chambers is my favorite vocal verb. I was using it non stop for a while when it came out. When SoundToys released SuperPlate, that was it. They sound really different, but all the extra options on SuperPlate kind of have me hooked right now.
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Post by ml on Oct 28, 2024 11:12:25 GMT -6
So is this just an Apple-esque refresh / facelift? I’ve always wanted to try a UAD interface, but am I really missing anything?
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Post by Quint on Oct 28, 2024 12:44:02 GMT -6
So is this just an Apple-esque refresh / facelift? I’ve always wanted to try a UAD interface, but am I really missing anything? Other than the new stuff on the software side, such as the room correction stuff, there's not much compelling about the Gen 2 Apollos, compared to what already exists in the Gen 1 Apollos. The DSP is exactly the same in both generations of the X series. Similarly, the routing is also exactly the same. The conversion was "upgraded" on the Gen 2 X series (except for the Gen 2 x16) by taking the Gen 1 x16 conversion and slapping it inside the the rest of the X series Apollos to create the Gen 2. The Gen 1 x16 and Gen 2 x16, however, have the exact same conversion. So we're talking about a pretty minor upgrade in conversion for the x6/x8/x8p. Save some money and buy a Gen 1 X series Apollo if you're wanting to buy a new Apollo. All of the new software stuff will run on the Gen 1 X series Apollos, same as Gen 2. Also, DSP development for Apollos appears to be dead in the water, for all intents and purposes, so be aware that you'd be buying into a DSP system which UA appears to be taking down the path of planned obsolescence in the coming years.
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