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Post by Dan on Apr 27, 2024 10:25:18 GMT -6
Enjoying some of these UA deals. Previously, with the exchange rate, I wouldn’t even look at UA – completely unaffordable for a hobbyist when you’re paying 1.5x the USD price 😅 Have picked up the essentials, pultecs, 1176 and 2A collections. Also got the softube essentials on the basis of liking their DBX plug-in when they were giving it away for free recently. Missing a decent verb. I have VVV but often find it a bit too “hey I’m a reverb!”, any recommendations from the UA shop? I should probably go read the other thread on reverbs… Go buy Liquid Sonics Tai Chi. If you want it really dirty, Goodhertz Megaverb. If you want it braindead easy to use, Softube Tsar or Relab Sonsig. If you need a lot of spaces, Liquid Sonics Cinemaic Rooms. |
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Post by stratboy on Apr 27, 2024 10:52:42 GMT -6
API Vision channel strip has become a go-to for me, especially on drums and guitars. I just used it last night for the first time on a bass track. Really good. |
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Post by stratboy on Apr 27, 2024 10:54:46 GMT -6
Enjoying some of these UA deals. Previously, with the exchange rate, I wouldn’t even look at UA – completely unaffordable for a hobbyist when you’re paying 1.5x the USD price 😅 Have picked up the essentials, pultecs, 1176 and 2A collections. Also got the softube essentials on the basis of liking their DBX plug-in when they were giving it away for free recently. Missing a decent verb. I have VVV but often find it a bit too “hey I’m a reverb!”, any recommendations from the UA shop? I should probably go read the other thread on reverbs… I highly recommend the UAD EMT 140 plate. It’s been a good one for me for years now. |
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Post by ragan on Apr 27, 2024 10:59:34 GMT -6
The UAD EMT140 is a stone cold DSP classic. They need to release it native. Pure Plate is a stripped down version and it’s great, but I want the classic 140 plug.
LS Lustrous Plates is really good too. It was the one that helped push me over the cliff into ditching UAD and going all native back in the day.
Also I have several EMT140 IRs that sound amazing when hosted/sculpted with LS Reverberate.
A big part of the allure of the UAD EMT140 is admittedly nostalgia, for me. There are lots of viable ways to skin that cat, sonically.
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Post by phantom on Apr 27, 2024 14:38:00 GMT -6
Pretty sure I paid $300 for the Studer plug. And the list goes on and on. Still use the stuff I bought, but such a head shaker now. And where's that guy Drew @ UA ? Would be great to hear some passive aggressive comments! Yup, I'm right there with you!! I paid tons of money for plugins that are super cheap now. This is the race to the bottom the market is demanding. I recommend only buying them while on sale. Are you on their mail list? You can get pretty good deals there. |
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Post by drumsound on Apr 27, 2024 15:20:34 GMT -6
Idk to me it looks like UAD no longer has value at that price. So the sound changed as the price changed? Man, I'm not a pile it on guy, but between the 11-day two email response around my UA OX not working anymore I'm on the tip of just bagging on the UA stuff. So frustrating. And if you want to compile that frustration, just login to UA's site, go to your account and pull up past orders and just let the emotions roll when you see all those dollars spent. Talk about pissing off your base. Sealed. Everyone else, please enjoy the sale, lol. That how tech works. Thing get cheaper, things can be integrated different as tech expands ( UADx for instance). Early adopters pay are willing to pay. Tech gets better, and more people can participate because prices come down. What did ONE mainframe cost in 1971? Do you think the companies that bought them then, and did business with them, should complain that a dell laptop with a shit ton more power costs under a grand? That just part of technologies evolution. |
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Post by kcatthedog on Apr 27, 2024 15:40:52 GMT -6
Nah, I understand the, we got what we paid for argument, but people who were buying plug ins for 5-10 year’s or more at UA originally much higher prices were hardly early adopters.
Everything changed, when ua decided to let lapsed subscribers buy Ultimate 11 at $1,000’s off. It could have done something then to recognize, it was the years of expensive support from its established clientele that made it successful, but instead it only begrudgingly offered them the opportunity to pay even more money for more plugs, completely sweeping the original inequity under the rug.
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Post by Bat Lanyard on Apr 28, 2024 19:28:15 GMT -6
Pretty sure I paid $300 for the Studer plug. And the list goes on and on. Still use the stuff I bought, but such a head shaker now. And where's that guy Drew @ UA ? Would be great to hear some passive aggressive comments! Yup, I'm right there with you!! I paid tons of money for plugins that are super cheap now. This is the race to the bottom the market is demanding. You know Drew @ UA , I appreciate the perspective but clickbaiting in response is, well, just perpetuating the race to the bottom of your brand. Edit: also, would you mind walking over to Ron B.'s desk and asking him to get a plan together for fixing my OX? I'd really appreciate it, Drew. |
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Post by Bat Lanyard on Apr 28, 2024 19:33:07 GMT -6
Idk to me it looks like UAD no longer has value at that price. So the sound changed as the price changed? Man, I'm not a pile it on guy, but between the 11-day two email response around my UA OX not working anymore I'm on the tip of just bagging on the UA stuff. So frustrating. And if you want to compile that frustration, just login to UA's site, go to your account and pull up past orders and just let the emotions roll when you see all those dollars spent. Talk about pissing off your base. Sealed. Everyone else, please enjoy the sale, lol. That how tech works. Thing get cheaper, things can be integrated different as tech expands ( UADx for instance). Early adopters pay are willing to pay. Tech gets better, and more people can participate because prices come down. What did ONE mainframe cost in 1971? Do you think the companies that bought them then, and did business with them, should complain that a dell laptop with a shit ton more power costs under a grand? That just part of technologies evolution. Yes, I get what you're saying. I once paid almost $2K for a 1GB hard drive to get some space for Cakewalk. I didn't have an ongoing buying buildup with the hard drive manufacturer though and hadn't decided I'm going into one hard drive manufacturer's ecosystem and pouring a shitton of money into it over the years to watch it suddenly become nearly free. Edit: Yes, nearly free is fine. That's what the market does. Just don't send me an email offering me to pay hundreds more to even out the deal as a loyalty, history award. Insulting. |
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Post by kcatthedog on Apr 29, 2024 4:15:47 GMT -6
As the lapsed Subscribers, enjoy spending the $1,000’s they saved.
I thought UA could have done two things, confirm which clients had paid more then the subscriber Ultimate price and just give them the remaining license to complete Ultimate.
Apparently, UA claims it can’t do this, seems like a pretty simple analysis of the client sale’s data it already has.
Or offer those clients something meaningful like a $5-1000 non time limited coupon to use on anything UA makes. Remember, the lapsed subscribers can do anything they want with the $1,000’s they saved.
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Post by Drew @ UA on Apr 29, 2024 5:33:21 GMT -6
Yup, I'm right there with you!! I paid tons of money for plugins that are super cheap now. This is the race to the bottom the market is demanding. You know Drew @ UA , I appreciate the perspective but clickbaiting in response is, well, just perpetuating the race to the bottom of your brand. Edit: also, would you mind walking over to Ron B.'s desk and asking him to get a plan together for fixing my OX? I'd really appreciate it, Drew. I am agreeing with you. It's not "click baiting". |
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Post by doubledog on Apr 29, 2024 8:02:03 GMT -6
That how tech works. Thing get cheaper, things can be integrated different as tech expands ( UADx for instance). Early adopters pay are willing to pay. Tech gets better, and more people can participate because prices come down. What did ONE mainframe cost in 1971? Do you think the companies that bought them then, and did business with them, should complain that a dell laptop with a shit ton more power costs under a grand? That just part of technologies evolution. I've probably said it before, but I remember buying the Waves SSL package for $499 (~15 years ago?) and thinking I got a really good deal - which it was at the time. And now every plugin is $29. Was I pissed off? Maybe a little, but I also got a lot of use out of that package, probably made the money back, and I still do use those plugins on drums a lot (they don't use much cpu and I like the EQ and gates). I also kinda like that so many plugins are affordable these days (not to mention fast computers). Oh, and I spent a shit ton on UA plugins too. Even though I never bought anything that was not on sale (or discounted somehow) I still ended up with 79 UAD-2 plugins in my account (and I have more that are native only - the total $$ I spent is still embarrassing...). Oh well... c'est la vie |
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Post by bossanova on Apr 30, 2024 20:57:58 GMT -6
I got the 1176 in the last hours of the sale for $33 with accumulated virtual cash from Plugin Boutique. But this is the last one, I swear XD
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Post by FM77 on May 2, 2024 7:07:52 GMT -6
Man, I'm not a pile it on guy, but between the 11-day two email response around my UA OX not working anymore I'm on the tip of just bagging on the UA stuff. So frustrating. And if you want to compile that frustration, just login to UA's site, go to your account and pull up past orders and just let the emotions roll when you see all those dollars spent. Talk about pissing off your base. Sealed. Everyone else, please enjoy the sale, lol. I just have to say - ^this^ I agree with. I uninstalled UA Connect after just recently installing it and then getting into a heap of issues with UA sessions of past. I pulled my PCIe card yesterday. UAD, the 2nd company this year I am relieved to be free of after 2 decades. Nothing personal. At some point, frustrations do not equal the costs paid past or future or lost. I would rather have the loss and piece of mind. Sold the OX last year because of unresolvable 2.4 internet issues on a 5G system, basic connection issues on every single session. And no support. At 3-5 days between replies, may as well be non-existent when it comes to a working professional in the middle of a gig. This week, after my last attempt at getting help, I had an issue with my UA Mic. 4 days later I received a reply with 'how to uninstall and reinstall the software'. Whew, glad that lil tidbit was all I needed, nice to see they read the ticket so well, LOL.  A gentle nudge to remove the UAD hardware and move on to better sounding plugins and a more responsive company. I'll be posting UA hardware here on the super cheap.
Truly no disrespect for those who are UA software fans. I was once. For many years. But today, I, me, personally find them average, mainline, non unique and non special as a software company which would still be cool if it weren't for the far below average support. |
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Post by doubledog on May 2, 2024 7:53:13 GMT -6
Totally agree on the sub-par support. Every issue that I've had I either worked around myself by going back to a version of software that I knew to be working, or trying another new version (even though the release notes never mention a fix for my issue) and sometimes voila! But what a waste of time. The only other company I know with such poor support is Avid. And I've had to "fix" my issues exactly the same way because support (from both UA and Avid) will only quote the standard troubleshooting scripts and not actually listen (or read) what the problem is, comprehend it, and try to get a fix for you. And sure I could freeze where I am at (a known good, working version) but if you ever want a new feature or product or bug fix then you have to upgrade. Maybe I'm biased (I did tech support a long, long time ago) but eventually this behavior results in customers abandoning the companies (or at least greatly reducing their spend with them).
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Post by Quint on May 2, 2024 8:05:29 GMT -6
But, but... Wait. Drew says UA has the best support in the business...?!?
If I didn't like Luna and the low latency tracking experience so much, I'd probably have already ditched UA at least a year ago, or whenever it was that they got rid of the phones and went to the ticket and bot system. The drop off in quality of support was a big deal to me.
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Post by Drew @ UA on May 2, 2024 8:13:23 GMT -6
But, but... Wait. Drew says UA has the best support in the business...?!? If I didn't like Luna and the low latency tracking experience so much, I'd probably have already ditched UA at least a year ago, or whenever it was that they got rid of the phones and went to the ticket and bot system. The drop off in quality of support was a big deal to me. I will always stand behind our hard working Support agents. They do the lord's work as they say. |
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Post by Quint on May 2, 2024 8:20:28 GMT -6
But, but... Wait. Drew says UA has the best support in the business...?!? If I didn't like Luna and the low latency tracking experience so much, I'd probably have already ditched UA at least a year ago, or whenever it was that they got rid of the phones and went to the ticket and bot system. The drop off in quality of support was a big deal to me. I will always stand behind our hard working Support agents. They do the lord's work as they say. Pay those bots better. They're working hard. |
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Post by FM77 on May 2, 2024 8:21:46 GMT -6
But, but... Wait. Drew says UA has the best support in the business...?!? If I didn't like Luna and the low latency tracking experience so much, I'd probably have already ditched UA at least a year ago, or whenever it was that they got rid of the phones and went to the ticket and bot system. The drop off in quality of support was a big deal to me. I will always stand behind our hard working Support agents. They do the lord's work as they say.
'Agents' says it all.
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Post by Drew @ UA on May 2, 2024 8:26:03 GMT -6
I will always stand behind our hard working Support agents. They do the lord's work as they say.
'Agents' says it all.
Support uses software called Zendesk. Their terminology is "agent" for each seat. Not sure what you thought agents meant, but now you know. |
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Post by Quint on May 2, 2024 8:29:01 GMT -6
I will always stand behind our hard working Support agents. They do the lord's work as they say.
'Agents' says it all.
Bots (agents), indeed.  |
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Post by Drew @ UA on May 2, 2024 9:06:26 GMT -6
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Post by phantom on May 2, 2024 9:26:24 GMT -6
Drew, it's beautiful that you stand behind you agents, or whatever they are called now. Uhu, International Workers' Day, am I right?
But clearly there are more users, with more problems, than before, and than "agents". The "agents" normally looks unprepared and overloaded.
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Post by Drew @ UA on May 2, 2024 9:27:49 GMT -6
Drew, it's beautiful that you stand behind you agents, or whatever they are called now. Uhu, International Workers' Day, am I right? But clearly there are more users, with more problems, than before, and than "agents". The "agents" normally looks unprepared and overloaded. I am not part of Support, but I'll be sure to pass along your feedback to them. |
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Post by doubledog on May 2, 2024 9:54:13 GMT -6
The "bot" agent is clearly the first contact that everyone gets online. And it's horrible. I've had a less than 30% success rate of getting anything useful. In fact UA has made it nearly impossible to find the page to submit a ticket, and even if you do have a ticket it used to be easy to find those existing tickets. Now I feel like they've hidden that too. Also when you got an email, there was a link to those tickets included. Not anymore. This is a specific tactic (used by other companies as well) to steer you to AI bots that mostly just result in an endless loop of frustration. It absolutely reduces the number of calls/tickets (because customers just want to kill themselves) and then the management of said companies declare victory and reduce the number of human support because the robots have won the war. And the truth is, the consumer suffers. And we can complain but it falls on deaf ears that only see dollar signs and they will never admit the truth (their support sucks and the reason they have less tickets is because they've made it impossible to reach them). Prove me wrong. You know I'm right.
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A gentle nudge to remove the UAD hardware and move on to better sounding plugins and a more responsive company. 
