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Post by nick8801 on Sept 3, 2021 6:34:23 GMT -6
I wish I could still talk to someone on the phone. That part of the business is done. My issue was not with the seller but with Reverb itself. Within seconds of my purchase I received a message from Reverb telling me that my transaction had been canceled due to ‘Suspicious Activity’. However Reverb canceled the transaction AFTER the $2.5k left my account. So I was out $2.5k, locked out of any further actions and was given no further explanation. The seller was expecting to see the payment come through and now my payment had disappeared into Reverb’s system and then the bullshit to try and find out what had happened and how to get my money back really began. That’s insane. That’s obviously an issue for the bank. Usually they will take care of something like that.
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Post by nick8801 on Sept 3, 2021 6:37:27 GMT -6
The problem is I can’t have a conversation with this mediator guy. There is literally like a 24-36 hour space between responses. It’s awful. Maybe I’ll issue the refund and cancel my card right after. Then play dumb just like the buyer. Nick careful After a couple of conversations Reverb will probably send a nasty letter and then send it to collections. The fact is unless your a trust fund baby ( if so adopt me) your screwed. Like so many many things it’s not really about if your in the right it’s about what Reverb judges to be right. I am sure if BradD and I went through the rules we could probably find something with his law degree and my years of dealing with this BS, but you would still need to find a lawyer to fight it paying by the hour and then find out there is an arbitration clause and then your lawyer is useless because the user agreement sets the court of jurisdiction. I’m sorry bro but your boned! At least you have a working amp, you learned an expensive lesson. Unless we all decide to give Nick a couple of bucks because he ended up bearing the cost of this lesson he is truly boned. Thanks man lol...not a trust fund baby unfortunately. I know I have no way to win here, but I like to dream. Anyway...offer is on the table for anyone here who wants to buy it! I have won in collections once with Comcast, but it was only a 200 dollar bill. This one might get a little more pushback!
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Post by nick8801 on Sept 3, 2021 8:31:07 GMT -6
Made this fun little video for anyone in internet land that may not believe me. It’s dedicated to Rob. Thanks for the inspiration. I’m sure you’ve found this thread by now:) You guys can also see my cool little home studio.
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Post by Guitar on Sept 3, 2021 9:26:36 GMT -6
Wow, there was some serious satisfaction in watching that video. I feel bad for someone that is a habitual liar, they are bound to suffer negatively from it, from their own action, what the buddhists call karma. It's not a good way to live. But I'm glad your amp is working.
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ericn
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Balance Engineer
Posts: 14,938
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Post by ericn on Sept 3, 2021 10:54:27 GMT -6
Made this fun little video for anyone in internet land that may not believe me. It’s dedicated to Rob. Thanks for the inspiration. I’m sure you’ve found this thread by now:) You guys can also see my cool little home studio. Now that was awesome! Love how you even switched the power cord!
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Post by christopher on Sept 3, 2021 11:36:22 GMT -6
That’s a fantastic sounding amp, wow, even through the phone speaker could tell was less distortion and much cleaner image. I’ve used a different model behringer amp for a bit, it seemed great and super punchy but it gave me the impression there are more highs than are actually there, some kind of harsh distortion going on. Made me think it was in the source and needed fixing, when really sounding harsh is how it should sound. Hard for me to connect.
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Post by indiehouse on Sept 3, 2021 12:52:55 GMT -6
Ha! Now that’s a proper demo video.
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Post by kcatthedog on Sept 3, 2021 13:55:20 GMT -6
Sounds great, the monitors are the passive atc 20 ?
Thought bass sounded fine, clear and defined, excellent tone for rock.
clearly Rob sux balls.
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Post by nick8801 on Sept 3, 2021 14:08:54 GMT -6
Sounds great, the monitors are the passive atc 20 ? Thought bass sounded fine, clear and defined, excellent tone for rock. clearly Rob sux balls. It’s the passive scm12’s. I guess they’re low end model, if that’s even a thing with them. The bass is great. Tight and punchy. Just no sub.
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Post by kcatthedog on Sept 5, 2021 10:11:57 GMT -6
Was just reviewing reverb’s fees to me as an international seller.
Maybe, I am wrong, but round 19%, not including shipping ?
Sales fee: 5% Payment fee: 2.7% Safe shipping: 1.5-3% ( is this insurance?) currency conversion: 2.5% Cross border fee. 1% ( this is not duty/taxes) PayPal 3%
Crazy.
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Post by howie on Sept 5, 2021 11:07:52 GMT -6
Was just reviewing reverb’s fees to me as an international seller. Maybe, I am wrong, but round 19%, not including shipping ? Sales fee: 5% Payment fee: 2.7% Safe shipping: 1.5-3% ( is this insurance?) currency conversion: 2.5% Cross border fee. 1% ( this is not duty/taxes) PayPal 3% Crazy. I just sold my Strymon Iridium pedal on Reverb here in the USA (The Iridium amp pedal was pretty good, but I went back to using a low watt tube amp for recording) The pedal sold for $330 + $12 shipping (not the safe shipping - but signature required) = $342 (buyer also paid some tax)
I received $301 total from Reverb. That works out to 12% +/- in fees (Or is my math wrong?)
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Post by kcatthedog on Sept 5, 2021 11:18:38 GMT -6
You are doing a US based sale completed in the US, different fees.
Google Reverb international sales and you’ll see the items and fees I listed.
If you are a US resident, you don’t get charged these extra fees.
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Post by howie on Sept 5, 2021 11:39:55 GMT -6
Yeah, I That's why I posted - seeing this difference in fees. I sold some things in eBay last year - seemed the fees were about the same as Reverb - or a little worse. Sold a few instruments in a local music stores some years back - they're consignment fee was 20% (actually that does not seem too bad)
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Post by kcatthedog on Sept 5, 2021 11:41:44 GMT -6
all good, I am just concerned about how these fees keep ratcheting up and have to be factored in so sale works for buyer and seller ?
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Post by EmRR on Sept 9, 2021 9:07:34 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? FWIW - In my case as buyer I estimated repair costs and started a conversation that went dark. After some time I moved to the formal partial refund path entering the requested amount AND notified support that the seller was unresponsive. Had an email back from support quickly acknowledging all my steps and said they’d contact the seller as well. Had the refund pretty quickly. Worked out great from this perspective, at least. I can’t imagine it without support on a shipped item from an individual. Did that unsatisfactory dance at ebay many times years ago….it’s why things have become the way they are in formalized marketplaces. Sucks there’s always a scammer taking advantage.
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Post by Guitar on Sept 9, 2021 9:12:55 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? FWIW - In my case as buyer I estimated repair costs and started a conversation that went dark. After some time I moved to the formal partial refund path entering the requested amount AND notified support that the seller was unresponsive. Had an email back from support quickly acknowledging all my steps and said they’d contact the seller as well. Had the refund pretty quickly. Worked out great from this perspective, at least. I can’t imagine it without support on a shipped item from an individual. Did that unsatisfactory dance at ebay many times years ago….it’s why things have become the way they are in formalized marketplaces. Sucks there’s always a scammer taking advantage. I got some Polk speakers shipped to me with no padding directly placed in a cardboard box! There was a smashed corner on one of them, pretty small but visible. I ended up getting the speakers for $75 total, which I'm happy about, I think they're fantastic. Luckily it was on eBay and the seller was more than happy to issue the partial refund.
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Post by kcatthedog on Sept 9, 2021 15:38:35 GMT -6
Hmm, just had quite a positive experience with reverb delisting something.
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Post by nick8801 on Sept 10, 2021 2:40:33 GMT -6
I’ll update what’s going on with my situation if anyone still cares lol....
I messaged the buyer my video of the amp working, and called him out. Obviously no response. Classy.
Reverb is giving me 14 days to refund the item minus fees and taxes, which is cool because that wasn’t really made clear to me. I also have a very nice member here going to look over the amp for me to make sure it’s in top top shape before I resell it. It is listed several places at the moment. Reverb is going to cover any tech costs I ensue as a credit on what I owe back.
So in the end, still quite the pain in the arse for such an expensive specialty item, but as long as it doesn’t take me months to resell this thing, I should make out alright.
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ericn
Temp
Balance Engineer
Posts: 14,938
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Post by ericn on Sept 10, 2021 14:09:26 GMT -6
I’ll update what’s going on with my situation if anyone still cares lol.... I messaged the buyer my video of the amp working, and called him out. Obviously no response. Classy. Reverb is giving me 14 days to refund the item minus fees and taxes, which is cool because that wasn’t really made clear to me. I also have a very nice member here going to look over the amp for me to make sure it’s in top top shape before I resell it. It is listed several places at the moment. Reverb is going to cover any tech costs I ensue as a credit on what I owe back. So in the end, still quite the pain in the arse for such an expensive specialty item, but as long as it doesn’t take me months to resell this thing, I should make out alright. If Reverb is covering any tech costs I would have who ever is checking write an invoice for a nice bench fee and submit it! At the very least we can hope they take it out of the refund to your dissatisfied buyer.
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Post by kcatthedog on Sept 10, 2021 15:47:58 GMT -6
May have spoken to soon, buyer of one of my pres, I just sold, claiming it’s not passing signal, was working perfectly here.
Sigh:(
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Post by kcatthedog on Sept 10, 2021 18:24:24 GMT -6
All quiet on the reverb front: just a loose tube: whew !
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Post by jmoose on Sept 10, 2021 18:32:57 GMT -6
Sooo... Nick dropped the power amp at my place a couple hours ago & its sitting next to my tech bench. Sometime between now & Sunday afternoon I'll clear the bench, poke around the innards & fire the thing up.
In a weird "small world/twist of fate" thing it turns out we actually met before... I recorded an EP for his band about 20 years ago! And I can honestly say that I don't really have any distinct memories of those sessions lol
Overall plan is to make sure that everything is tight & right with the amp and give it a clean bill of health for the next owner, plus get him some paperwork for the Reverb return.
Given that it showed up at Nicks door with the top panel screws loose I'm going to pop the lid and give everything a once over. While we suspect everything is ok, since it has logged a few shipping miles I want to check and make sure that there isn't something like a transformer coming loose that's about to tear things up on its next journey.
After a physical check I'll hook up my old Tannoy PBM's and play music... do a 24 hour burn in so we're positive that everything is groovy. Do some air displacement at high volume and down to whisper levels. Like I explained to him, think of those times we've gotten kicked by the "music store test" - Yeah, that old Marshall was great for 20-30 minutes at the store but at home? Gig? Starts doing strange things after its been on for a couple three hours. Lets avoid that!
Yes so, physical check... audio check... Neither of us expects to find anything but if we do it'll be straightened out. Given his experience we both want to be 100% sure that the amp is what it should be.
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Post by rowmat on Sept 10, 2021 18:38:28 GMT -6
I’ll update what’s going on with my situation if anyone still cares lol.... I messaged the buyer my video of the amp working, and called him out. Obviously no response. Classy. Reverb is giving me 14 days to refund the item minus fees and taxes, which is cool because that wasn’t really made clear to me. I also have a very nice member here going to look over the amp for me to make sure it’s in top top shape before I resell it. It is listed several places at the moment. Reverb is going to cover any tech costs I ensue as a credit on what I owe back. So in the end, still quite the pain in the arse for such an expensive specialty item, but as long as it doesn’t take me months to resell this thing, I should make out alright. Just thinking out loud but I’m wondering whether he intended to flip your amp to another buyer he already had lined up but then the buyer pulled out of the deal?
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Post by nick8801 on Sept 11, 2021 6:40:04 GMT -6
I’ll update what’s going on with my situation if anyone still cares lol.... I messaged the buyer my video of the amp working, and called him out. Obviously no response. Classy. Reverb is giving me 14 days to refund the item minus fees and taxes, which is cool because that wasn’t really made clear to me. I also have a very nice member here going to look over the amp for me to make sure it’s in top top shape before I resell it. It is listed several places at the moment. Reverb is going to cover any tech costs I ensue as a credit on what I owe back. So in the end, still quite the pain in the arse for such an expensive specialty item, but as long as it doesn’t take me months to resell this thing, I should make out alright. Just thinking out loud but I’m wondering whether he intended to flip your amp to another buyer he already had lined up but then the buyer pulled out of the deal? Totally possible, but I have a feeling he’s just a buy and try guy.
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Post by nick8801 on Sept 11, 2021 6:41:04 GMT -6
Sooo... Nick dropped the power amp at my place a couple hours ago & its sitting next to my tech bench. Sometime between now & Sunday afternoon I'll clear the bench, poke around the innards & fire the thing up. In a weird "small world/twist of fate" thing it turns out we actually met before... I recorded an EP for his band about 20 years ago! And I can honestly say that I don't really have any distinct memories of those sessions lol Overall plan is to make sure that everything is tight & right with the amp and give it a clean bill of health for the next owner, plus get him some paperwork for the Reverb return. Given that it showed up at Nicks door with the top panel screws loose I'm going to pop the lid and give everything a once over. While we suspect everything is ok, since it has logged a few shipping miles I want to check and make sure that there isn't something like a transformer coming loose that's about to tear things up on its next journey. After a physical check I'll hook up my old Tannoy PBM's and play music... do a 24 hour burn in so we're positive that everything is groovy. Do some air displacement at high volume and down to whisper levels. Like I explained to him, think of those times we've gotten kicked by the "music store test" - Yeah, that old Marshall was great for 20-30 minutes at the store but at home? Gig? Starts doing strange things after its been on for a couple three hours. Lets avoid that! Yes so, physical check... audio check... Neither of us expects to find anything but if we do it'll be straightened out. Given his experience we both want to be 100% sure that the amp is what it should be. You’re the man. Really appreciate your help. Can’t believe we did that EP like 20 years ago! What did we record to btw??? Adat? Pro Tools?
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