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Post by kcatthedog on Aug 30, 2021 18:39:26 GMT -6
I’d send it back to him and keep the money:fuck reverb and the buyer.
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Post by nick8801 on Aug 30, 2021 18:57:05 GMT -6
It is sign on delivery, so maybe I just won’t be home.
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Post by indiehouse on Aug 30, 2021 19:13:48 GMT -6
So that’s all you gotta do, eh? Just say something doesn’t work and bam! Send it back for a refund? Do you have to cover his return shipping fees?
You’re kinda like Amazon now.
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Post by mike on Aug 30, 2021 20:21:34 GMT -6
So that’s all you gotta do, eh? Just say something doesn’t work and bam! Send it back for a refund?
This is exactly the impression I get from talking with Customer support in the past and from the way their policy on the web site reads, siding with the buyer for the first 7 days . I wonder sometimes if in the future some sellers will resort to find better ways to vet potential buyers, by maybe doing something like offer type only listings with a very high "buy it now" price on certain items to force more offers from buyers you can choose from or vet, and you could even explain in the listing if you want that a fair offer in a certain range etc will be accepted from buyers with perfect feedback ratings of many smooth transactions, but that the high buy it now price is meant to promote offers from good buyers you can vet and weed out potential scammers or something to that effect.
The only thing Sellers have now in their defense is to wait for 7 days after a buyer received an item before doing their feedback rating, posting the truth if they're a scam,..... but if that buyer only has a few ratings, it's not much of a loss for them to close that account and open another. And who knows who Reverb will stand behind if you post a truth that is negative since Reverb is on the side of making the most money they can out of their platform.
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Post by nick8801 on Aug 30, 2021 20:21:50 GMT -6
Lol yeah feels like it. Didn’t have to cover fees.
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ericn
Temp
Balance Engineer
Posts: 14,921
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Post by ericn on Aug 30, 2021 20:24:30 GMT -6
Somebody at Reverb should have asked eBay what happens to all the buyers when you piss off the sellers and they leave.
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Post by nick8801 on Aug 30, 2021 20:24:39 GMT -6
So that’s all you gotta do, eh? Just say something doesn’t work and bam! Send it back for a refund?
This is exactly the impression I get from talking with Customer support in the past and from the way their policy on the web site reads, siding with the buyer for the first 7 days . I wonder sometimes if in the future some sellers will resort to find better ways to vet potential buyers, by maybe doing something like offer type only listings with a very high "buy it now" price on certain items to force more offers from buyers you can choose from or vet, and you could even explain in the listing if you want that a fair offer in a certain range etc will be accepted from buyers with perfect feedback ratings of many smooth transactions, but that the high buy it now price is meant to promote offers from good buyers you can vet and weed out potential scammers or something to that effect.
The only thing Sellers have now in their defense is to wait for 7 days after a buyer received an item before doing their feedback rating, posting the truth if they're a scam,..... but if that buyer only has a few ratings, it's not much of a loss for them to close that account and open another. And who knows who Reverb will stand behind if you post a truth that is negative since Reverb is on the side of making the most money they can out of their platform.
That’s exactly what eBay does. And you know what, I stopped selling on there years ago. I think I’m pretty much gonna sell local, shop global from now on.
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Post by jmoose on Aug 30, 2021 20:50:16 GMT -6
. Anyone here a tech in the north jersey area? I have a friend who is one, but no way I’m shipping this to Nevada to get checked out. Yo! I'm in Morristown NJ... sending you a message. If I can't help then very likely I can get you pointed in the right direction. Sorry to hear about the struggles. When Reverb sucks they suck it hard.
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Deleted
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Post by Deleted on Aug 30, 2021 22:37:03 GMT -6
The worst that could’ve happened is he broke the item intentionally after all of this so that it’s really broken. I’m betting it arrives back intact though.
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Post by connor on Aug 30, 2021 22:52:29 GMT -6
I’d love to post the screenshots of what Rob (the buyer) was saying in the Discord server I run about the ATC amplifier. He’s since been banned, but not before he tried deleting messages and context about what was said. The nerve of some people is unbelievable. Oh yeah, I have a screen recording of the video he took of him “testing” the amplifier from before he deleted it off of YouTube. I took it right as the video was removed so there is a “video is unavailable” title card that pops up at the end too.
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Post by nick8801 on Aug 31, 2021 2:46:26 GMT -6
I’d love to post the screenshots of what Rob (the buyer) was saying in the Discord server I run about the ATC amplifier. He’s since been banned, but not before he tried deleting messages and context about what was said. The nerve of some people is unbelievable. Oh yeah, I have a screen recording of the video he took of him “testing” the amplifier from before he deleted it off of YouTube. I took it right as the video was removed so there is a “video is unavailable” title card that pops up at the end too. I don’t care if you post it. If this thing comes back DOA we can all eat our words. But like Dan said, I think the only way it comes back broken is if he actually messed with it at this point. Did you see that room? Gross. I’m sure it at least smells funny now.
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Post by indiehouse on Aug 31, 2021 4:33:08 GMT -6
Geezus. Is this the third party stuff that Reverb won’t consider? And this buyer keeps his Reverb account and gets to keep buying with this behavior? Wouldn’t that cause Reverb more problems in the long run?
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Post by kcatthedog on Aug 31, 2021 4:50:01 GMT -6
Reverb presents itself as this really professional site, ie worth its costs.
Although my last experience was positive with a bad buyer as CS backed me 100%, Reverb’s costs are very high, extra costs for international sales, it just seems many are jacking their prices and there is the concern/liability of unequal treatment.
I have read of Reverb siding with the buyer when gear is returned missing expensive parts.
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Post by EmRR on Aug 31, 2021 5:47:17 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it?
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Post by Deleted on Aug 31, 2021 5:55:09 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? Well PayPal has partial refunds. So you can get refunded back the repair price. Never had a reverb dispute. Everything I want to buy is literally only like 200 off retail or pick up only.
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Post by jcoutu1 on Aug 31, 2021 6:25:56 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? I've been in that situation. It's basically that you negotiate with the seller. If they're willing to negotiate, you can make something work, otherwise, back it goes.
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Post by indiehouse on Aug 31, 2021 6:36:24 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? I've been in that situation. It's basically that you negotiate with the seller. If they're willing to negotiate, you can make something work, otherwise, back it goes. Exactly. Been there a few times because dimwits literally throw rack gear in the box, toss in bubble wrap on top and call it good. Yeah, I’ll take some bent rack ears, but it’ll cost ya.
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Post by indiehouse on Aug 31, 2021 6:37:31 GMT -6
I’ve got some really good deals on gear that way, because dumdums don’t know how to (or don’t care to) pack properly.
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Post by Bat Lanyard on Aug 31, 2021 7:32:26 GMT -6
Tangent: What happens when, as buyer, something has shipping damage from insufficient packing, but you wish to keep it? I had a Tree Audio The Branch arrive wrapped in one layer of bubble wrap in a single box. Two rack ears bent severely. Sent the seller pictures immediately and tested some audio through the unit. Fortunately, still sounded great and popping the top things looked okay (I am definitely not a tech though). He responded that his wife packed and shipped it. I let the seller know I wanted to keep it if there was a partial refund for repairing the faceplate or buying a new one if that was even an option from TA. He made me an okay offer and I responded that for $250 less I'd keep it which he accepted. I pulled the faceplate and hammered it back to normal (paint chipped a bit). In the end I got the unit for less than half retail which to me was a good deal as it sounds amazing.
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Post by nick8801 on Aug 31, 2021 8:26:13 GMT -6
Thanks everyone for chiming in with your stories here....I think the big issue for me here is once that amp sold and I got paid, I dumped the money into other expenses. The fact that reverb wants me to refund him, possibly repair the amp (which they will supposedly pay for) and then re-list, could take months. So if I'm on the hook for this refund, not only is it like I didn't even sell the amp, but now I'm in the hole for 2375 for the next several months. And who's to say I can even get that amount of money for the amp at that point. I'm an honest seller, so if it needs repairs, I'm going to write that it has had work done in my listing. Also, even if it's working perfect when I get it back, I'm sure it's taken a little wear and tear on throughout this ordeal. Again, I can't sell it for the same price. It's almost like I hope the thing is declared totaled by some local tech just so I can get my money back. Maybe after that, I send it over to ATC again to get back in shape. Who knows. Should be here today, so I'll report back when I plug it in.
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Post by nick8801 on Aug 31, 2021 8:28:14 GMT -6
Oh and as far as reverb safe shipping goes, it kind of screwed me over in the end. If he got this thing and had buyer's remorse or whatever and there was no safe shipping, I would probably just tell him to keep the thing and figure it out. But because of this safe shipping thing, I'm in the rabbit hole of support ticket emails. It's like the DMV.
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Post by teejay on Aug 31, 2021 9:47:23 GMT -6
So sorry to hear of all the issues. I'm ready to sell some gear and this is scaring me off from Reverb...which I've used several times in the past, albeit before the buyout.
Similar to Mike's post, wondering if there is any proactive language/documentation that could be used to either protect the seller and/or scare off scam artists.
For example, could you have a paragraph similar to this in the description?
"NOTE: To avoid issues with buyer's remorse, treatment as a demo, and/or purchasing for any purpose other than a good faith transaction, the following process will be utilized to protect both parties: - A posted video of this item working as intended will be made available to any potential buyer upon request, or the actual buyer in advance of shipment, who will acknowledge through email/Reverb communication that they have viewed it. - Photos of the boxing of this item will be provided to the actual buyer in advance of shipment, who will acknowledge receipt and acceptance of the boxing, shipping, and insurance arrangements. - The item will be tracked and fully insured to the sale price of the item. As such buyer is responsible for inspecting the shipment immediately upon receipt as well as notifying the shipper and seller of any damage to the item, taking photos of any visible damage to the shipping materials and item, retaining the item and packaging until the shipper inspects and/or a return to the seller is required, and shipping the item back to the seller if required.
If this process is not acceptable to you as the potential buyer, then do not purchase this item as your funds will be refunded instead of the item being shipped."
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Deleted
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Post by Deleted on Aug 31, 2021 9:49:19 GMT -6
The one problem i have had with Reverb is when refunded they have taken away the option to leave feedback, when I purchased a couple of items that were never sent or didn't exist and took about a month to be refunded.
I've purchased some killer gear from some very nice sellers though..
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ericn
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Balance Engineer
Posts: 14,921
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Post by ericn on Aug 31, 2021 10:16:00 GMT -6
So sorry to hear of all the issues. I'm ready to sell some gear and this is scaring me off from Reverb...which I've used several times in the past, albeit before the buyout. Similar to Mike's post, wondering if there is any proactive language/documentation that could be used to either protect the seller and/or scare off scam artists. For example, could you have a paragraph similar to this in the description? "NOTE: To avoid issues with buyer's remorse, treatment as a demo, and/or purchasing for any purpose other than a good faith transaction, the following process will be utilized to protect both parties: - A posted video of this item working as intended will be made available to any potential buyer upon request, or the actual buyer in advance of shipment, who will acknowledge through email/Reverb communication that they have viewed it. - Photos of the boxing of this item will be provided to the actual buyer in advance of shipment, who will acknowledge receipt and acceptance of the boxing, shipping, and insurance arrangements. - The item will be tracked and fully insured to the sale price of the item. As such buyer is responsible for inspecting the shipment immediately upon receipt as well as notifying the shipper and seller of any damage to the item, taking photos of any visible damage to the shipping materials and item, retaining the item and packaging until the shipper inspects and/or a return to the seller is required, and shipping the item back to the seller if required. If this process is not acceptable to you as the potential buyer, then do not purchase this item as your funds will be refunded instead of the item being shipped." Since it all comes down to REVERBS policies and since REVERB acts as a broker, no your screwed. Remember in these market places the buyer technically buys from the market place not you, the payment is to the market place not the seller. You could try to go through REVERBs user agreement and try and find some language that is illegal under the Interstate Commerace Code, but these things are written by lawyers. For them the long term gain of not losing in court means they will fight you till your broke with big powerful lawyers. No good lawyer is going to take this kind of case on contingency fee so you would be paying by the billable hour and their lawyers know this. Not saying you couldn’t win just your win will cost you.
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Post by teejay on Aug 31, 2021 10:54:32 GMT -6
So sorry to hear of all the issues. I'm ready to sell some gear and this is scaring me off from Reverb...which I've used several times in the past, albeit before the buyout. Similar to Mike's post, wondering if there is any proactive language/documentation that could be used to either protect the seller and/or scare off scam artists. For example, could you have a paragraph similar to this in the description? "NOTE: To avoid issues with buyer's remorse, treatment as a demo, and/or purchasing for any purpose other than a good faith transaction, the following process will be utilized to protect both parties: - A posted video of this item working as intended will be made available to any potential buyer upon request, or the actual buyer in advance of shipment, who will acknowledge through email/Reverb communication that they have viewed it. - Photos of the boxing of this item will be provided to the actual buyer in advance of shipment, who will acknowledge receipt and acceptance of the boxing, shipping, and insurance arrangements. - The item will be tracked and fully insured to the sale price of the item. As such buyer is responsible for inspecting the shipment immediately upon receipt as well as notifying the shipper and seller of any damage to the item, taking photos of any visible damage to the shipping materials and item, retaining the item and packaging until the shipper inspects and/or a return to the seller is required, and shipping the item back to the seller if required. If this process is not acceptable to you as the potential buyer, then do not purchase this item as your funds will be refunded instead of the item being shipped." Since it all comes down to REVERBS policies and since REVERB acts as a broker, no your screwed. Remember in these market places the buyer technically buys from the market place not you, the payment is to the market place not the seller. You could try to go through REVERBs user agreement and try and find some language that is illegal under the Interstate Commerace Code, but these things are written by lawyers. For them the long term gain of not losing in court means they will fight you till your broke with big powerful lawyers. No good lawyer is going to take this kind of case on contingency fee so you would be paying by the billable hour and their lawyers know this. Not saying you couldn’t win just your win will cost you. Understood, Eric. Maybe one could at least video the gear working and post the YT link in the listing to proactively demonstrate it was working at the time of listing, as well as sending pics of boxing to the buyer. Just looking to have the "proof" in place before any buyer tries pulling the wool over Reverb's eyes.
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