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Post by spindrift on Aug 11, 2019 22:24:57 GMT -6
You can have your product: FAST CHEAP GOOD You can only pick two of those attributes. It seems like this situation bears that saying out.
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Post by Bat Lanyard on Aug 11, 2019 22:28:35 GMT -6
Got it. Comma syndrome.
Again, if someone wants to go down the road, so be it.
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Post by Tbone81 on Aug 11, 2019 23:08:10 GMT -6
Every single problem encountered with Stam Audio could have been averted with simple, clear communication. This problem included. So many small business owners are their own worst enemy...its fascinating actually.
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Post by Deleted on Aug 12, 2019 1:10:43 GMT -6
For my personal experience as a new customer, I have nothing but good communication with stam. They always reached back.. As long they deliver QUALITY product, that's all I care about i don't mind waiting a bit. Otherwise you can alway get pay about twice and buy from someone else.
People want a Lamborghini with Ford prices, Including me but there is gota be a compromise somewhere as long it's not taking away from the quality.
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Post by stam on Aug 12, 2019 2:11:05 GMT -6
Thank you for your comment, I am pleased to hear you have enjoyed the communication with the team, we have made a great effort to improve this.
Back when I originally offered the 50% discount for clients as a compensation for delays my margins were still large and even though we could lose a bit of money on that sale we thought it was worth it, we could keep our customer, compensate him and we would eventually compensate that small loss down the line with another unit if we improved our service.
Since then our margins have greatly decreased, we have hired many people to accelerate production, improve customer service and QC to be flawless. The company has changed, over 20 people joined this year and that 50% margin (or close to it) gap grew marginally as well as our cost of components and having a new more expensive to build units.
The only way I can do this, and I will for everybody I gave my word, is if I order in advance a very large bulk of components and organizing production to be as efficient as possible so I need to know in advance or I can't do that. It is as simple as that. I am asking my clients to let me know which unit they want either before the 31st of September or 30 days after receiving their original order (these are the least ones).
Nobody, and I mean nobody had complained until a certain user came here and made a big thing about this, about my word and everything you have read so far. He would rather the company firing people and suffering financial hardship and do things a certain way than actually accepting this gift in the only way I can provide it.
It's not going to happen and I humbly say this. My workers matters to, there are families being them and if you don't have sympathy for that then fair enough, I do and I will look after them.
I will honor the 50% for everybody I offered to, I am simply asking to know in advance
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Post by phantom on Aug 12, 2019 5:01:36 GMT -6
Seems totally fair to me, Joshua. The only problem I see is not placing these conditions in the first place. I hope it's a lesson learned that you have to be careful when doing these populist actions.
About the communication, I have nothing but good things to tell. It has greatly improved in this past months, and makes a lot easier to take the delays (that are still happening, unfortunately).
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Post by Quint on Aug 12, 2019 6:54:08 GMT -6
You can have your product: FAST CHEAP GOOD You can only pick two of those attributes. It seems like this situation bears that saying out. By that same token, I'd say the following: PATIENT THRIFTY UNDISCERNING Josh can only pick one of those attributes for his customers, but not the other two.
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Post by stam on Aug 12, 2019 7:18:20 GMT -6
Seems totally fair to me, Joshua. The only problem I see is not placing these conditions in the first place. I hope it's a lesson learned that you have to be careful when doing these populist actions. About the communication, I have nothing but good things to tell. It has greatly improved in this past months, and makes a lot easier to take the delays (that are still happening, unfortunately). Thank you sir
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Post by Quint on Aug 12, 2019 7:27:36 GMT -6
Back when I originally offered the 50% discount for clients as a compensation for delays my margins were still large and even though we could lose a bit of money on that sale we thought it was worth it, we could keep our customer, compensate him and we would eventually compensate that small loss down the line with another unit if we improved our service. Since then our margins have greatly decreased, we have hired many people to accelerate production, improve customer service and QC to be flawless. The company has changed, over 20 people joined this year and that 50% margin (or close to it) gap grew marginally as well as our cost of components and having a new more expensive to build units. The only way I can do this, and I will for everybody I gave my word, is if I order in advance a very large bulk of components and organizing production to be as efficient as possible so I need to know in advance or I can't do that. It is as simple as that. So which is it? Earlier in the thread, you said you intended all along for there to be a deadline for the discount, yet now here you are saying that things changed over time and now you have no choice BUT to issue a deadline even though it wasn't necessary before. It's your unclear language that keeps causing problems. If this was the first time, that'd be one thing, but it's not. How many times have we had to read or hear one thing from you to later find out that it's another? Imprecise language breeds confusion, confusion breeds distrust, and distrust breeds anger. It's up to you to stop this from continuing to be a problem. I am asking my clients to let me know which unit they want either before the 31st of September or 30 days after receiving their original order (these are the least ones). Nobody, and I mean nobody had complained until a certain user came here and made a big thing about this, about my word and everything you have read so far. He would rather the company firing people and suffering financial hardship and do things a certain way than actually accepting this gift in the only way I can provide it. It's not going to happen and I humbly say this. My workers matters to, there are families being them and if you don't have sympathy for that then fair enough, I do and I will look after them. I will honor the 50% for everybody I offered to, I am simply asking to know in advance Yes, Josh, I want you to fire everyone.... Oh please. Give me a break. It would be a "gift" if you just gave people a discount out of the blue for no particular reason. But it's not a gift. It's compensation (your word earlier in your own post) for all of the ridiculous delays your customers have encountered because you just can't seem to get it together. As for saying that I'm the only one who has complained about this, there are several other posters in this thread alone who have made similar comments. And you haven't even made an official announcement (no, Facebook doesn't count) yet about this new policy. Let's wait and see who complains after you start a thread about it on GS and also send out emails to all of the thousands of customers who were offered a discount. Honestly, I would be a lot more accepting of the new deadline if you would have just simply owned your mistake instead of playing the sympathy card.
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Post by jcoutu1 on Aug 12, 2019 8:06:58 GMT -6
FWIW, I have not received an email saying that my 50% off is now only good through September. We have 4 pages of talk about this change in the forum here, but no official communication to customers.
Are things actually going better? From what I can tell, there are tons of people still waiting on ADG compressors. ADF isn't even shipping yet, from what I can tell. I was promised a Stamchild shipping my way in March, April, May, June, and July before I finally cancelled. How many Stamchilds are in the wild at this point? I'm not sure that any of the newly announced products even exist as creations yet. 33609, SSL4k EQ, Helios, whatever else people have been preordering.
Months ago there was mention of a monthly newsletter. That hasn't happened. I literally can't understand how the communication is still so poor.
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Post by Tbone81 on Aug 12, 2019 8:46:32 GMT -6
But Stam doesn’t have poor communication, at least not according to him earlier in this thread.
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Post by kcatthedog on Aug 12, 2019 8:51:24 GMT -6
I started the thread based on info on the website.
So, it has been officially conmunicated but unless one was up on the website, who’d have known?
That’s why I started the thread, thought better to get out in the open.
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Post by Quint on Aug 12, 2019 8:58:27 GMT -6
FWIW, I have not received an email saying that my 50% off is now only good through September. We have 4 pages of talk about this change in the forum here, but no official communication to customers. Are things actually going better? From what I can tell, there are tons of people still waiting on ADG compressors. ADF isn't even shipping yet, from what I can tell. I was promised a Stamchild shipping my way in March, April, May, June, and July before I finally cancelled. How many Stamchilds are in the wild at this point? I'm not sure that any of the newly announced products even exist as creations yet. 33609, SSL4k EQ, Helios, whatever else people have been preordering. Months ago there was mention of a monthly newsletter. That hasn't happened. I literally can't understand how the communication is still so poor. Therein lies the rub. Ever since the 50% discount was offered, my plan had been to wait to buy something that was actually in stock and that had received positive reviews. The LAST thing I had any interest in doing was going through this whole wait and see process again. The 609? Sure, I'm interested. The new 67 with the Tim Campbell capsule? Definitely interested. Am I interested in putting a deposit down on an untested unit, that may not deliver for another year or more, after having just gone through that same exact process? No, not really, especially if there is no presale price to take advantage of. But with the new deadline, you're forced to do exactly that.....
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Post by Quint on Aug 12, 2019 9:03:56 GMT -6
I started the thread based on info on the website. So, it has been officially conmunicated but unless one was up on the website, who’d have known? That’s why I started the thread, thought better to get out in the open. It's not exactly up on the front page of Stam's site in big flashing letters. Also, unless someone believes there to be changes to the discount offer (and why would they?), they would have no reason to go to Stam's site to check on such changes. This is NOT an official announcement until Stam emails every last customer who was offered a discount.
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Post by stam on Aug 12, 2019 9:25:41 GMT -6
FWIW, I have not received an email saying that my 50% off is now only good through September. We have 4 pages of talk about this change in the forum here, but no official communication to customers. Are things actually going better? From what I can tell, there are tons of people still waiting on ADG compressors. ADF isn't even shipping yet, from what I can tell. I was promised a Stamchild shipping my way in March, April, May, June, and July before I finally cancelled. How many Stamchilds are in the wild at this point? I'm not sure that any of the newly announced products even exist as creations yet. 33609, SSL4k EQ, Helios, whatever else people have been preordering. Months ago there was mention of a monthly newsletter. That hasn't happened. I literally can't understand how the communication is still so poor. We will send an email about this 30 days ahead of the deadline. Yes, things are much better, thank you. Newsletter has been sent several times, maybe check your spam? We have shipped 12 StamChilds and another 40 will go out this month Yes, the new products exist before we launch them, no need to go there.
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Post by stam on Aug 12, 2019 9:26:38 GMT -6
FWIW, I have not received an email saying that my 50% off is now only good through September. We have 4 pages of talk about this change in the forum here, but no official communication to customers. Are things actually going better? From what I can tell, there are tons of people still waiting on ADG compressors. ADF isn't even shipping yet, from what I can tell. I was promised a Stamchild shipping my way in March, April, May, June, and July before I finally cancelled. How many Stamchilds are in the wild at this point? I'm not sure that any of the newly announced products even exist as creations yet. 33609, SSL4k EQ, Helios, whatever else people have been preordering. Months ago there was mention of a monthly newsletter. That hasn't happened. I literally can't understand how the communication is still so poor. We will send an email about this 30 days ahead of the deadline. Yes, things are much better, thank you. Newsletter has been sent several times, maybe check your spam? We have shipped 12 StamChilds and another 40 will go out this month Yes, the new products exist before we launch them, no need to go there. Communication is extremely good, we manage to respond to 200 emails daily and several phone calls. We have received countless congratulations for this. Props to the team.
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Post by jcoutu1 on Aug 12, 2019 9:51:48 GMT -6
Has anyone here received a newsletter?
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Post by Quint on Aug 12, 2019 9:57:17 GMT -6
Has anyone here received a newsletter? I have not. Yes, I checked my spam.
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Post by kcatthedog on Aug 12, 2019 10:09:07 GMT -6
I think if info is put on a public site that is official comms. A direct email to the original 1-150 unsatisfied orders would have been more direct for sure.
Anyway, to each their own. I sure hope people get their adg’s ASAP as that was the whole point of an order and should be satisfied.
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Post by jcoutu1 on Aug 12, 2019 10:12:49 GMT -6
I think if info is put on a public site that is official comms. A direct email to the original 1-150 unsatisfied orders would have been more direct for sure. Anyway, to each their own. I sure hope people get their adg’s ASAP as that was the whole point of an order and should be satisfied. Have you gotten a newsletter?
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Post by Quint on Aug 12, 2019 10:14:13 GMT -6
We will send an email about this 30 days ahead of the deadline. Yes, things are much better, thank you. Newsletter has been sent several times, maybe check your spam? We have shipped 12 StamChilds and another 40 will go out this month Yes, the new products exist before we launch them, no need to go there. Communication is extremely good, we manage to respond to 200 emails daily and several phone calls. We have received countless congratulations for this. Props to the team. If you have already made up your mind that there is a deadline, why are you waiting to send the emails until September 1st? Send them now so your customers have as much time as possible to adjust to the new deadline.
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Post by Quint on Aug 12, 2019 10:27:35 GMT -6
I think if info is put on a public site that is official comms. A direct email to the original 1-150 unsatisfied orders would have been more direct for sure. Anyway, to each their own. I sure hope people get their adg’s ASAP as that was the whole point of an order and should be satisfied. According to Josh, there are thousands who have been offered the 50% discount. Isn't this scenario the exact reason you started the thread? Just posting it on his site isn't good enough and will leave a bunch of people unaware of the changes until the deadline has come and gone. I certainly wouldn't have ever gone to Stam's website to check for changes to the discount policy. I was completely unaware until you thankfully posted about it. Agreed on the ADGs. They need to be delivered. Wasn't the Stamchild announced after the ADG? I can't remember.
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Post by Martin John Butler on Aug 12, 2019 11:03:19 GMT -6
Quint said,"But with the new deadline, you're forced to do exactly that....."
This is what's bugging me. No one is being forced to do anything here. All of us are free to take our business elsewhere. Yes, there's a new deadline, and even though Stam had to adjust the terms, it's adjusting terms on a rare and wonderful offer, so I think that should be taken into account. Painting that offer as some kind of desperate attempt to resurrect a failing business is a projection and in no way can anyone here know that. I've found Joshua to be a really good guy and is the kind of person who would do something just like he did, offer a huge discount on a product already at the lowest end of pricing possible to say thanks, and yes, I'm sorry about the delays. I don't think he'll have to worry about future orders. He's already got as much as they can handle and Stam is expanding rapidly.
I also get the frustration with delays, but most of us knew that was the situation. We also knew that Joshua would eventually make good or refund money. Is it the best business model ever designed, obviously not. Are there loads of very happy Stam gear users, obviously there are.
I think Stam has been scolded enough, and if I were him, I wouldn't spend another minute personally answering online questions. It'a rare to hear directly from a manufacturer, the least we can do is be mindful of that, otherwise we'll eventually be left without that opportunity.
Since this has obviously been a source and great frustration and angst for some people, I think they need to ask themselves honestly why they're still remaining involved in all this drama instead of taking their refund and moving on.
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Post by Deleted on Aug 12, 2019 11:22:13 GMT -6
Quint said,"But with the new deadline, you're forced to do exactly that....."
This is what's bugging me. No one is being forced to do anything here. All of us are free to take our business elsewhere. Yes, there's a new deadline, and even though Stam had to adjust the terms, it's adjusting terms on a rare and wonderful offer, so I think that should be taken into account. Painting that offer as some kind of desperate attempt to resurrect a failing business is a projection and in no way can anyone here know that. I've found Joshua to be a really good guy and is the kind of person who would do something just like he did, offer a huge discount on a product already at the lowest end of pricing possible to say thanks, and yes, I'm sorry about the delays. I don't think he'll have to worry about future orders. He's already got as much as they can handle and Stam is expanding rapidly. I also get the frustration with delays, but most of us knew that was the situation. We also knew that Joshua would eventually make good or refund money. Is it the best business model ever designed, obviously not. Are there loads of very happy Stam gear users, obviously there are. I think Stam has been scolded enough, and if I were him, I wouldn't spend another minute personally answering online questions. It'a rare to hear directly from a manufacturer, the least we can do is be mindful of that, otherwise we'll eventually be left without that opportunity. Since this has obviously been a source and great frustration and angst for some people, I think they need to ask themselves honestly why they're still remaining involved in all this drama instead of taking their refund and moving on. I agree. I don't understand the bitching and moaning is out of control. I understand the wait went on long for some people always have option to take their deposit go elsewhere, plain and simple. 50% is an insane discount, wish I had one
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Post by kcatthedog on Aug 12, 2019 11:36:54 GMT -6
Nope, no newsletter.
Ya, I have forgotten why I was on the site, I think refreshing my memory about preorder info and saw the reference to the 50% off deal change: sure was news to me:)
The devils always in the details:)
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