|
Post by wiz on Jul 29, 2019 18:12:02 GMT -6
Me too, told her I had already reviewed stuff! She was going to check, but you have already ordered the stamchilde: right? So, I asked if I can get 60% discount one one item. I have a STAMCHILD on order, at 50% discount and a SA609 which was at the preorder price, which I have no idea if I get a further discount on 10% or 30% ( i would understand that not being discounted any further on the pre order price, I would be cool with that) I would however like to use the 30% discount on something... stam ? Cheers Wiz
|
|
|
Post by the other mark williams on Jul 29, 2019 23:26:34 GMT -6
I love the newsletters that I've been getting. it is perhaps comical that I have to ask this, but: Are you being serious or are you kidding? Because I haven’t been getting any Stam emails myself.
|
|
|
Post by stam on Jul 30, 2019 1:38:08 GMT -6
Me too, told her I had already reviewed stuff! She was going to check, but you have already ordered the stamchilde: right? So, I asked if I can get 60% discount one one item. Discounts can not be stacked I return next week and will give heads up on this and other things
|
|
|
Post by kcatthedog on Jul 30, 2019 5:07:44 GMT -6
Thx Josh, look forward to hearing more. Safe journeys.
|
|
|
Post by jcoutu1 on Jul 30, 2019 7:58:46 GMT -6
I love the newsletters that I've been getting. it is perhaps comical that I have to ask this, but: Are you being serious or are you kidding? Because I haven’t been getting any Stam emails myself. ::sarcasm::
|
|
|
Post by Quint on Aug 8, 2019 7:39:55 GMT -6
Me too, told her I had already reviewed stuff! She was going to check, but you have already ordered the stamchilde: right? So, I asked if I can get 60% discount one one item. Discounts can not be stacked I return next week and will give heads up on this and other things Josh, What's the update on all of this? A lot of us have made decisions based on the manner in which the 50% discounts were initially offered (no deadline, etc.). It feels like you're now attempting to pull the rug out from under us by saying that the discount can only be used on the next unit purchased and that there is a deadline. Neither of these criteria were a part of the deal when it was initially offered. What gives?
|
|
|
Post by stam on Aug 8, 2019 9:08:36 GMT -6
Discounts can not be stacked I return next week and will give heads up on this and other things Josh, What's the update on all of this? A lot of us have made decisions based on the manner in which the 50% discounts were initially offered (no deadline, etc.). It feels like you're now attempting to pull the rug out from under us by saying that the discount can only be used on the next unit purchased and that there is a deadline. Neither of these criteria were a part of the deal when it was initially offered. What gives? Hello I am not attempting to do anything other than compensate my clients and look after my workers at the same time. For this to happen we have to be able to forecast our finances as somebody accurately said on this thread. It is impossible to offer a 50% discount on a unit without having visibility and bulk ordering stuff so we can meet that price without breaking the bank. Also, and most importantly, we are changing our product line to much more expensive units, costs have gone up considerably the last 6 months with more staff for customer service, QC, production and it would be impossible in the future to match this pricing without actually losing money on every sale, there is no point on that. While I don't mind giving away my work for free we can't lose money, it would be harmful to our business. 1) Yes, 50% was always offered on your next order. We assumed clients would use it on their next one. This has a deadline and that is the 31st of September OR 30 days after you received your original order. Some people don't want to reserve another unit until they have received what they ordered and I can understand why. 2) I will email everybody about it with sufficient notice so they can grab a unit with it. At least one month notice 3) All 50% discounts must be pre-ordered. Only the reserve money is due, the rest of the balance and shipping when the unit is ready. If you are not happy with this we will refund you immediately and cover all PayPal fees. We will not change this policy in the future. I find it hard to understand how somebody can be angered when my work is being offered for free as I consider this settlement more than fair. I find this to be extremely reasonable as long as everybody is informed in due time and with sufficient time to take advantage of it. Thanks J
|
|
|
Post by thirdeye on Aug 8, 2019 11:21:14 GMT -6
Josh, The way I see it, I think some people may just be upset because not a single one of these new stipulations you listed were communicated when the 50% or 30% discount was offered to us. Here's the original 50% off email I received 1-7-2019 copied and pasted. QUOTE"Hey! Just a quick update on your SA76 ADG I will start shipping these in a few weeks as we finally have all components in stock!, it will take me a while to complete all but as soon as your unit is ready I will send you an invoice, do not worry, we will contact you! As an apology for the wait we would like to offer you a 50% discount on any future order from Stam Audio You can choose any unit from our catalog. When reserving or purchasing just make note of this email and you will have the discount I sincerely hope this makes up for the wait and I can't thank you enough for having trusted me with your unit and for the patience you have had For future communication please contact info@stamaudio.com since this email won't be active anymore My warmest regards and have a great 2019!! Joshua van der Stam CEO Stam Audio Engineering www.stamaudio.com"END QUOTE
|
|
|
Post by stam on Aug 8, 2019 12:17:00 GMT -6
Josh, The way I see it, I think some people may just be upset because not a single one of these new stipulations you listed were communicated when the 50% or 30% discount was offered to us. Here's the original 50% off email I received 1-7-2019 copied and pasted. QUOTE"Hey! Just a quick update on your SA76 ADG I will start shipping these in a few weeks as we finally have all components in stock!, it will take me a while to complete all but as soon as your unit is ready I will send you an invoice, do not worry, we will contact you! As an apology for the wait we would like to offer you a 50% discount on any future order from Stam Audio You can choose any unit from our catalog. When reserving or purchasing just make note of this email and you will have the discount I sincerely hope this makes up for the wait and I can't thank you enough for having trusted me with your unit and for the patience you have had For future communication please contact info@stamaudio.com since this email won't be active anymore My warmest regards and have a great 2019!! Joshua van der Stam CEO Stam Audio Engineering www.stamaudio.com"END QUOTE I understand that but I have explained the reasons If somebody is upset we can only apologize and refund them. My job is to make my clients happy but I also have a responsibility to my workers which is as important to me.
|
|
|
Post by kcatthedog on Aug 8, 2019 12:38:57 GMT -6
The problem is not all of us are in the position to order something before this new arbitrary deadline.
|
|
|
Post by stam on Aug 8, 2019 13:00:17 GMT -6
The problem is not all of us are in the position to order something before this new arbitrary deadline. If that is the case they can email me for an extension if they don't have 100-200 dollars to reserve a piece. I am happy to review case by case if somebody is short of funds and wants to reserve something later (as en exception)
|
|
|
Post by kcatthedog on Aug 8, 2019 13:47:49 GMT -6
That’s great Josh, I am still dialing in my retirement budget and am just being careful with expenditures.
|
|
|
Post by stam on Aug 8, 2019 14:48:47 GMT -6
No problem!
|
|
|
Post by Quint on Aug 8, 2019 16:02:46 GMT -6
Josh, The way I see it, I think some people may just be upset because not a single one of these new stipulations you listed were communicated when the 50% or 30% discount was offered to us. Here's the original 50% off email I received 1-7-2019 copied and pasted. QUOTE"Hey! Just a quick update on your SA76 ADG I will start shipping these in a few weeks as we finally have all components in stock!, it will take me a while to complete all but as soon as your unit is ready I will send you an invoice, do not worry, we will contact you! As an apology for the wait we would like to offer you a 50% discount on any future order from Stam Audio You can choose any unit from our catalog. When reserving or purchasing just make note of this email and you will have the discount I sincerely hope this makes up for the wait and I can't thank you enough for having trusted me with your unit and for the patience you have had For future communication please contact info@stamaudio.com since this email won't be active anymore My warmest regards and have a great 2019!! Joshua van der Stam CEO Stam Audio Engineering www.stamaudio.com"END QUOTE I understand that but I have explained the reasons If somebody is upset we can only apologize and refund them. My job is to make my clients happy but I also have a responsibility to my workers which is as important to me. Josh, You can explain all of the reasons that you want and it still won't change the fact that you originally promised one thing and are now saying another. If you had no intention of making this 50% offer with no expiration date, you should have said so. Your email said "a 50% discount on any future order". How is that not supposed to be interpreted as anything but a discount with no expiration date? As far as I'm concerned, when I decided to not cancel my order(s) with you because you made an offer of 50% off (with no expiration and on ANY unit), we had an agreement, a deal you might say. You give me a 50% discount on a future order and I don't cancel my current orders. The 50% offer is about the only thing that kept me hanging on, otherwise I would have canceled everything. Oh, and I STILL have not received my pair of ADGs..... I held up my end of the deal and did not cancel my orders. Now I expect you to hold up your end of the deal and give me what you promised, which is a 50% discount on any unit at whatever time I decide to purchase it. Anything less is a slap in the face to all of us who took you at your word and patiently waited for delay after delay after delay.
|
|
|
Post by kcatthedog on Aug 8, 2019 16:12:30 GMT -6
Well it sounds like you can just request an extension?
|
|
|
Post by Quint on Aug 8, 2019 16:16:55 GMT -6
Well it sounds like you can just request an extension? I don't need to request an extension. I already have an email from Josh that gives me all of the time I want. The only thing I'm requesting is that Josh honor his word.
|
|
|
Post by stam on Aug 8, 2019 16:20:42 GMT -6
I understand that but I have explained the reasons If somebody is upset we can only apologize and refund them. My job is to make my clients happy but I also have a responsibility to my workers which is as important to me. Josh, You can explain all of the reasons that you want and it still won't change the fact that you originally promised one thing and are now saying another. If you had no intention of making this 50% offer with no expiration date, you should have said so. As far as I'm concerned, when I decided to not cancel my order(s) with you because you made an offer of 50% off (with no expiration and on ANY unit), we had an agreement, a deal you might say. You give me a 50% discount and I don't cancel my orders. The 50% offer is about the only thing that kept me hanging on, otherwise I would have canceled everything. Oh, and I STILL have not received my pair of ADGs..... I held up my end of the deal and did not cancel my orders. Now I expect you to hold up your end of the deal and give me what you promised, which is a 50% discount on any unit at whatever time I decide to purchase it. Anything less is a slap in the face to all of us who took you at your word and patiently waited for delay after delay after delay. We certainly did not plan to have a client show up 5 years down the line to claim a 50% off. This said, I understand where you are coming from and put my self in your position but it's not up to us, it's a decision we have to make for the sake of the company and forecasting our finances. Giving my work away for free is certainly not a slap in the face in my book and most clients who I have told (I think everybody) have not complained about this nor said anything but rather said thanks for letting us know, we will reserve something as soon as we get our original order. Do email me if you feel this is unfair and want a refund, I will certainly process that ASAP for you and I am sorry about this situation, we just need to know so we can order in advance the parts to meet this price point offer and we think it is reasonable. I don't have anything else to add. If you are angered by this I will refund you, if not, take advantage of this offer we have put in place to compensate you and many others who were affected by delays on my side.
|
|
|
Post by wiz on Aug 8, 2019 17:13:38 GMT -6
If I want to use my 30% discount on the 251.... what will be the total price is it based on the pre order price ? Cheers Wiz stam
|
|
|
Post by M57 on Aug 8, 2019 17:22:53 GMT -6
I haven't purchased any Stam equipment yet, but I sure would like to. I understand that it may never be part of the business plan, but if it ever is - please let us know when we can pay 100% to get something shipped immediately.
|
|
|
Post by thirdeye on Aug 8, 2019 21:30:20 GMT -6
If I want to use my 30% discount on the 251.... what will be the total price is it based on the pre order price ? Cheers Wiz stam On 7-15-19, I was informed in an email from Stam the following policy: QUOTE "The discounts only apply over stock prices of pre-orders; in other words, you have to pre-order the gear and wait for it to be ready in order to be able to apply the discount, but the discount is applied over its stock price." END QUOTE
|
|
|
Post by iamasound on Aug 9, 2019 14:09:21 GMT -6
I haven't ever to my memory posted negatively about any subject that has come up on the forum, but feel my bile rising after reading the quote that Quint posted concerning the the Stam offer, which reads..."...a 50% discount on ANY FUTURE ORDER from Stam Audio" (capitalization mine) . The comeback of "We certainly did not plan to have a client show up 5 years down the line to claim a 50% off" is not even close to cool by any stretch of the imagination. You created the open ended invitation but now seem unwilling to put those words into action. Your word is your honor and no amount of back peddling about intent can change the defined offer that you originally offered. Your words were explicit, susinct and simple. It wasn't a misprint. You need to honor your offer because and only because you were the one that left it completely open ended. Mean what you say and say what you mean,do it clean or those around you will vent their spleen.
|
|
|
Post by chessparov on Aug 9, 2019 18:38:01 GMT -6
In the long run Joshua, this will be to your benefit too... Chris
|
|
|
Post by indiehouse on Aug 9, 2019 19:13:29 GMT -6
Geesh, tough crowd. I am appreciative of the 50% I used on the Stamchild.
However, wouldn’t it be cool if the discount was good for the same amount of time that it took to receive your piece, starting as soon that piece is delivered?
|
|
|
Post by stam on Aug 11, 2019 9:14:03 GMT -6
I haven't ever to my memory posted negatively about any subject that has come up on the forum, but feel my bile rising after reading the quote that Quint posted concerning the the Stam offer, which reads..."...a 50% discount on ANY FUTURE ORDER from Stam Audio" (capitalization mine) . The comeback of "We certainly did not plan to have a client show up 5 years down the line to claim a 50% off" is not even close to cool by any stretch of the imagination. You created the open ended invitation but now seem unwilling to put those words into action. Your word is your honor and no amount of back peddling about intent can change the defined offer that you originally offered. Your words were explicit, susinct and simple. It wasn't a misprint. You need to honor your offer because and only because you were the one that left it completely open ended. Mean what you say and say what you mean,do it clean or those around you will vent their spleen. I appreciate your input and understand where you are coming from but it is what it is. Being cool will not pay my workers salaries. I am not backing up on my word , I am saying circumstances have changed, therefor we need to do this within a time frame so it is actually possible, or would you rather us not be able to do at all?. All offers and promotions have a time limit , perhaps I should have been more explicit on my original email. With all due respect to you and the rest of members participating here , I am not going to continue this debate. We have informed our customers on how they can take advantage of our work for free and when and how to do it. A massive email is going out in the next couple of weeks and I have offered an extension to those who want to but don’t have the funds right now I look forward to serving you all Josh
|
|
|
Post by jeremygillespie on Aug 11, 2019 9:34:02 GMT -6
And that right there folks is what you can expect. Plus delays, changes in components, poor communication, etc.
It’s difficult for me to understand why people still tie up money with this company.
This also reeks of - “I screwed up and will loose too much money if I allow people what I originally promised. So I’ll piss off a few and hope they cancel their orders, refund them, and move on.”
|
|