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Post by stam on Aug 11, 2019 9:35:41 GMT -6
And that right there folks is what you can expect. Plus delays, changes in components, poor communication, etc. It’s difficult for me to understand why people still tie up money with this company... Because it sounds amazing and because we are an honest, hard working boutique company on a sonic quest for perfection at an extremely reasonable or cheap price, nobody else does it. That is why. We have thousands of happy customers and the world's finest engineers using our units daily. We don't have poor communication, we have a wonderful 7 people customer service team replying to all emails daily and a hot line. Our customers are very happy about this improvement. We also have not changed components on any unit other than some minor pieces on the 1073EQ with identical counterparts with better readings to benefit our clients. Delays? Yes, certainly, we have had massive issues with that but it is also improving Thanks for your lovely and positive input, as always. |
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Post by stam on Aug 11, 2019 9:39:56 GMT -6
And that right there folks is what you can expect. Plus delays, changes in components, poor communication, etc. It’s difficult for me to understand why people still tie up money with this company. This also reeks of - “I screwed up and will loose too much money if I allow people what I originally promised. So I’ll piss off a few and hope they cancel their orders, refund them, and move on.” And where have I said I will not give any client their 50% discount? Everybody is allowed to do it. Stop making up stuff. You must be quite excited that an "issue" has arisen with Stam, was it a long wait? Enjoy it. |
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Post by jeremygillespie on Aug 11, 2019 10:16:24 GMT -6
You must be confusing me with somebody else. I’m not happy or excited about anything. Just calling it as I see it and confused as to why people order stuff and then scratch their heads when it never shows up on time.
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Post by delcampo on Aug 11, 2019 11:09:02 GMT -6
“ Thanks for your lovely and positive input, as always “
“ You must be quite excited that an "issue" has arisen with Stam, was it a long wait? Enjoy it “
I have no experience w Stam but from this outsiders perspective,
Condescension towards any customer, or potential customer, is never a wise business practice.
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Post by stam on Aug 11, 2019 11:18:56 GMT -6
“ Thanks for your lovely and positive input, as always “ “ You must be quite excited that an "issue" has arisen with Stam, was it a long wait? Enjoy it “ I have no experience w Stam but from this outsiders perspective, Condescension towards any customer, or potential customer, is never a wise business practice. I agree Luckily he not either of them. |
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Post by chessparov on Aug 11, 2019 11:52:18 GMT -6
And if/when you smooth things out with people like Jeremy, it will expand your client base...Greatly.  I really wish you the best Joshua. Maybe you could work something out, over a period of time, with any existing clients who have an issue with the changing of the "50% offer". I hope you get (more than) enough orders, for you to reevaluate this situation. Chris |
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Post by stam on Aug 11, 2019 11:57:22 GMT -6
And if/when you smooth things out with people like Jeremy, it will expand your client base...Greatly. I really wish you the best Joshua. Maybe you could work something out, over a period of time, with any existing clients who have an issue with the changing of the "50% offer". I hope you get (more than) enough orders, for you to reevaluate this situation. Chris Hi Chris I welcome everybody to try my work and I am happy to serve anybody interested in trying it. We have given many units away and countless discounts, many people (more than 200) have already purchased at 50% but the company has changed , I was a one man show and now we have 36 employees and fare smaller margins in order to speed up the production and give a better service , for this reason we need to know in advance to financially plan accordingly or the 50% offer would not be possible and I find this reasonable on our side. I also said that we will make exceptions for those who don’t have cash right now to reserve , I am a flexible person. |
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Post by kcatthedog on Aug 11, 2019 13:10:48 GMT -6
I hope, if people don’t want to make a deposit before the end of September, they just email Stam and sort something out.
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Post by 000 on Aug 11, 2019 15:27:43 GMT -6
Geeze. Who’s handing out the pitchforks in here? Smh.
What an incredibly generous offer on products that are already underpriced as is! Stop feeling “entitled” - you’re not.
If I have any gripe - it’s trying to decide what to get next. There’s too many damn good options.
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Post by gouge on Aug 11, 2019 15:49:30 GMT -6
yep i agree.
some of you guys are sounding a little bit entitled.
stam has offered a refund so if you are not happy take it and go buy from someone else.
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Post by kcatthedog on Aug 11, 2019 15:57:55 GMT -6
No offense, that is gratuitous as the original unlimited time 50% off offer was made and accepted in good faith, for the very long delay in the receipt of the original adg order.
People who are upset with the new limitation are not wrong to be upset, so please don’t imply they are being unreasonable, they each have a right to their opinion whether you agree or not.
However, while Josh, seems committed to implementing the new, use it or lose it by the end of September rule, he also is prepared to negotiate some different date with an individual if need be.
To me, this seems a workable compromise, that doesn’t imply the client is wrong.
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Post by Martin John Butler on Aug 11, 2019 16:00:03 GMT -6
Obviously Stam Audio is evolving and changes needed to be made but they hit a nerve with some people. I will say this, I have never in my life heard of a company offering 50% off of a product like this, and I'd be happy to do it within a reasonable deadline. No business I know of offers something like this with no expiration date. In trying to do what I see as a fantastic offer to make amends for delays Stam didn't perfectly word his offer. His amendment seems quite reasonable to me though.
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Post by kcatthedog on Aug 11, 2019 16:13:44 GMT -6
Maybe, with respect, in my case I simply can’t afford to order something before end of September, so it doesn’t seem reasonable to me, but I reached out to Josh, we talked it over and came to an accommodation: that works.
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Post by Quint on Aug 11, 2019 16:38:41 GMT -6
I have never in my life heard of a company offering 50% off of a product like this To offer a counterpoint, I would say that I have never in my life (until now) dealt with a company who has taken this long (nearly 1.5 years now) to NOT get me my order. I'm still waiting for my ADGs. Also, the fact that it's a 50% discount may very well be an indication of just how bad things had gotten, which is very well the reason you probably haven't seen a 50% discount before. This 50% discount wasn't offered in a vacuum. It was offered in hopes of quelling the steadily growing mob of frustrated customers, and that attempt to quell said customers came with potentially dire real world financial implications for Stam if a healthy percentage of those customers reached a breaking point and started demanding refunds all at once. There is a lot more going on with this discount than just some sort of good will toward the customer. That 50% discount offer may have been the only thing that kept the entire house of cards from collapsing. Which is fine. Businesses make these sort of calculated risks all the time. Keep things afloat now in hopes that things will get better later. However, I as a customer am in no way obligated to have sympathy for Stam (or expect ANYTHING less than what was offered) when we've reached a point where the piper has finally come calling. That discount is owed to customers who took Josh at his word and didn't cancel their orders. |
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Post by stam on Aug 11, 2019 16:45:11 GMT -6
I have never in my life heard of a company offering 50% off of a product like this To offer a counterpoint, I would say that I have never in my life (until now) dealt with a company who has taken this long (nearly 1.5 years now) to NOT get me my order. I'm still waiting for my ADGs. Also, the fact that it's a 50% discount may very well be an indication of just how bad things had gotten, which is very well the reason you probably haven't seen a 50% discount before. This 50% discount wasn't offered in a vacuum. It was offered in hopes of quelling the steadily growing mob of frustrated customers, and that attempt to quell said customers came with potentially dire real world financial implications for Stam if a healthy percentage of those customers reached a breaking point and started demanding refunds all at once. There is a lot more going on with this discount than just some sort of good will toward the customer. That 50% discount offer may have been the only thing that kept the entire house of cards from collapsing. Which is fine. Businesses make these sort of calculated risks all the time. Keep things afloat now in hopes that things will get better later. However, I as a customer am in no way obligated to have sympathy for Stam (or expect ANYTHING less than what was offered) when we've reached a point where the piper has finally come calling. Untrue, nobody was cancelling their orders at the time I offered. I did it out of good will and because I felt embarrassed of the long waits. I don't make a single dollar with your pair of ADG's and I don't make a single dollar with giving you a 50% discount yet here I am offering it to you when I am not obligated to. It would be much cheaper for me to refund you and make money selling those units to other customers. Let's not draw untruthful conclusions. PD: you reserved a spot on a future batch with a small deposit and saved yourself 800 dollars. |
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Post by Quint on Aug 11, 2019 16:58:39 GMT -6
To offer a counterpoint, I would say that I have never in my life (until now) dealt with a company who has taken this long (nearly 1.5 years now) to NOT get me my order. I'm still waiting for my ADGs. Also, the fact that it's a 50% discount may very well be an indication of just how bad things had gotten, which is very well the reason you probably haven't seen a 50% discount before. This 50% discount wasn't offered in a vacuum. It was offered in hopes of quelling the steadily growing mob of frustrated customers, and that attempt to quell said customers came with potentially dire real world financial implications for Stam if a healthy percentage of those customers reached a breaking point and started demanding refunds all at once. There is a lot more going on with this discount than just some sort of good will toward the customer. That 50% discount offer may have been the only thing that kept the entire house of cards from collapsing. Which is fine. Businesses make these sort of calculated risks all the time. Keep things afloat now in hopes that things will get better later. However, I as a customer am in no way obligated to have sympathy for Stam (or expect ANYTHING less than what was offered) when we've reached a point where the piper has finally come calling. Untrue, nobody was cancelling their orders at the time I offered. I did it out of good will and because I felt embarrassed of the long waits. I don't make a single dollar with your pair of ADG's and I don't make a single dollar with giving you a 50% discount yet here I am offering it to you when I am not obligated to. It would be much cheaper for me to refund you and make money selling those units to other customers. Let's not draw untruthful conclusions. PD: you reserved a spot on a future batch with a small deposit and saved yourself 800 dollars. Has it not occurred to you that maybe one of the reasons you didn't see a bunch of cancellations is because of the 50% discount offer? I certainly am at least one customer who decided not to cancel explicitly because of the discount. I didn't set the parameters of my purchases nor did I have anything to do with setting the parameters of the discount. You did all of that by yourself. As a customer, all I or anyone else did was evaluate the parameters set forth by you, and then make a decision on whether to move forward or not. That's it. That's how buying and selling works. If you feel like the terms of your presale discounts or your later 50% discount offer has now or will in the future financially overextend you, how is that my fault? All I care about is that you stick to your word instead of playing the sympathy card. That worked a year ago. Maybe even six months ago. But not now. PD: If we're going to talk about those presale savings, I guess we should also go ahead and talk about that $800 interest free loan ($200 x 4 units) I gave you in the spring of 2018. Those deposits are seed money for you to get started, so don't act like those presale discounts are for nothing. |
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Post by stam on Aug 11, 2019 17:10:00 GMT -6
Untrue, nobody was cancelling their orders at the time I offered. I did it out of good will and because I felt embarrassed of the long waits. I don't make a single dollar with your pair of ADG's and I don't make a single dollar with giving you a 50% discount yet here I am offering it to you when I am not obligated to. It would be much cheaper for me to refund you and make money selling those units to other customers. Let's not draw untruthful conclusions. PD: you reserved a spot on a future batch with a small deposit and saved yourself 800 dollars. Has it not occurred to you that maybe one of the reasons you didn't see a bunch of cancellations is because of the 50% discount offer? I certainly am at least one customer who decided not to cancel explicitly because of the discount. I didn't set the parameters of my purchases nor did I have anything to do with setting the parameters of the discount. You did all of that by yourself. As a customer, all I or anyone else did was evaluate the parameters set forth by you, and then make a decision on whether to move forward or not. That's it. That's how buying and selling works. If you feel like the terms of your presale discounts or your later 50% discount offer has now or will in the future financially overextend you, how is that my fault? All I care about is that you stick to your word instead of playing the sympathy card. That worked a year ago. Maybe even six months ago. But not now. Did I not message you about this? The only one playing a card is you and it's not the sympathy one. |
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Post by Quint on Aug 11, 2019 17:22:15 GMT -6
Has it not occurred to you that maybe one of the reasons you didn't see a bunch of cancellations is because of the 50% discount offer? I certainly am at least one customer who decided not to cancel explicitly because of the discount. I didn't set the parameters of my purchases nor did I have anything to do with setting the parameters of the discount. You did all of that by yourself. As a customer, all I or anyone else did was evaluate the parameters set forth by you, and then make a decision on whether to move forward or not. That's it. That's how buying and selling works. If you feel like the terms of your presale discounts or your later 50% discount offer has now or will in the future financially overextend you, how is that my fault? All I care about is that you stick to your word instead of playing the sympathy card. That worked a year ago. Maybe even six months ago. But not now. Did I not message you about this? The only one playing a card is you and it's not the sympathy one. Yes you did message me. But what about the, as you said in that message, "thousands of other customers who you couldn't do this for"? Principle matters here. I mean, it's not like you're doing me a favor by sticking to the deal we already had. Aren't you entitled to keep your word with all of those thousands of other customers too? To be clear, it's not like I don't want you and Stam Audio to succeed, but it's these exact sort of scenarios that keep playing out over and over again that will continue to cause trouble. I simply want people to do what they say and say what they mean. |
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Post by stam on Aug 11, 2019 18:22:35 GMT -6
Did I not message you about this? The only one playing a card is you and it's not the sympathy one. Yes you did message me. But what about the, as you said in that message, "thousands of other customers who you couldn't do this for"? Principle matters here. I mean, it's not like you're doing me a favor by sticking to the deal we already had. Aren't you entitled to keep your word with all of those thousands of other customers too? To be clear, it's not like I don't want you and Stam Audio to succeed, but it's these exact sort of scenarios that keep playing out over and over again that will continue to cause trouble. I simply want people to do what they say and say what they mean. You are absolutely right, principles matter, therefor I will treat all customers the same way and the policies have been explained here. If you are not happy about that you have been offered a refund anytime. This is the end of the line for me. |
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Post by mulmany on Aug 11, 2019 19:04:40 GMT -6
Just as a clarification...
Josh did say that the clock starts ticking when you receive your delayed item or September.
I bring this up, because if September comes and goes but my ADG has not been delivered I still have time to take the 50% deal.
I personally have not stuck it out because of the deal, but because of the reviews about how great it sounds. The deal is a perk.
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Post by thirdeye on Aug 11, 2019 19:25:39 GMT -6
Just as a clarification... Josh did say that the clock starts ticking when you receive your delayed item or September. I bring this up, because if September comes and goes but my ADG has not been delivered I still have time to take the 50% deal. I personally have not stuck it out because of the deal, but because of the reviews about how great it sounds. The deal is a perk. I gave up my 50% discount when I cancelled my ADG (actually ADF) order. But I still have a 30% future purchase discount that was offered with my Stamchild update #1 on 10-27-2018  |
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Post by Quint on Aug 11, 2019 21:22:04 GMT -6
Just as a clarification... Josh did say that the clock starts ticking when you receive your delayed item or September. I bring this up, because if September comes and goes but my ADG has not been delivered I still have time to take the 50% deal. I personally have not stuck it out because of the deal, but because of the reviews about how great it sounds. The deal is a perk. Well maybe when I receive my ADGs next year, I'll use my discount then... |
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Post by Bat Lanyard on Aug 11, 2019 22:07:17 GMT -6
It’s difficult for me to understand why people still tie up money with this company. 100%. One of the few consistencies in any one of these threads, this forum or others, is "in a couple of weeks". If you're cool with that, totally do your thing. Sad thing is that Stam Audio's ruined any other preorder thing that's out there for many of us. Buy to build is a trust thing. |
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Post by spindrift on Aug 11, 2019 22:17:57 GMT -6
Fast Cheap or Good....pick 2
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Post by Bat Lanyard on Aug 11, 2019 22:22:57 GMT -6
Huh?
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