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Post by kcatthedog on Aug 27, 2021 11:55:31 GMT -6
Let reverb cs know that: if it looks, smells, talks like a scam, etc..
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Deleted
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Post by Deleted on Aug 27, 2021 12:00:32 GMT -6
Looks like a hifi guy who might be trying to pull a bait a switch. Two things could be happening. 1) the ATC amp is not plugged into the speakers in the video. I bet you this is the case. 2) much less likely. UPS played football with your package. There are hard drops in their shipping and UPS generally takes more care than FedEx and Amazon. FedEx damaged the casework of couple of rack and desktop pieces in shipping for me over the last few years but they all worked perfectly because they had sturdy casework. ATC products are tanks. I did watch the guy at the UPS store push the box off the scale and onto the floor as I was walking out the door. But like you said, it’s built like a tank. And it was suspended in those hard foam supports in one box, then placed in a second box. After that it was placed in a larger box where more heavy duty foam supported the double box. It’s crazy to think any knocking around could have stopped the thing from working! That video is so shady. Like, I only see one cable maybe going to the back of the unit. And when I messaged the guy back and said I could help troubleshoot, he went dark. He’s 100% trying to screw you. Even the Apple style aluminum cases that dent and the cheap project boxes that chip all the time do a good job of protecting the internals.
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Post by seawell on Aug 27, 2021 12:02:22 GMT -6
I had a similar situation selling a Retro Sta Level on Reverb. The buyer claimed it sounded distorted. I had installed fresh tubes right before selling it and there didn't appear to be damage from shipping so I highly suspected user error. I can't remember exactly how it went down but I worked it out with the buyer and reverb for him to send it to Retro(instead of me) for repair and if Retro confirmed there was a problem then I'd be glad to issue a full refund and cover the return shipping cost. Long story short, Retro confirmed there was nothing wrong with it so I just put Retro and the buyer in touch at that point to see what he wanted to do. Once I had that confirmation from Retro, Reverb dropped the refund request. It's a bummer man, I hate you're having to deal with this!
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Post by EmRR on Aug 27, 2021 12:49:44 GMT -6
I had a similar situation selling a Retro Sta Level on Reverb. The buyer claimed it sounded distorted. I had installed fresh tubes right before selling it and there didn't appear to be damage from shipping so I highly suspected user error. I can't remember exactly how it went down but I worked it out with the buyer and reverb for him to send it to Retro(instead of me) for repair and if Retro confirmed there was a problem then I'd be glad to issue a full refund and cover the return shipping cost. Long story short, Retro confirmed there was nothing wrong with it so I just put Retro and the buyer in touch at that point to see what he wanted to do. Once I had that confirmation from Retro, Reverb dropped the refund request. It's a bummer man, I hate you're having to deal with this! Same story with half the DIY Stalevel builds - no clue how to operate the thing.
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Post by nick8801 on Aug 27, 2021 12:53:48 GMT -6
You know, if reverb just covered the refund I wouldn’t be freaking out. The fact that several of you believe there might be something shady here, and I might be on the hook for it really gets under my skin. Again, thanks everyone for chiming in here! Really makes me feel better about all this. It will work out somehow. Mostly because I can be a pain in the a** lol.
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ericn
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Balance Engineer
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Post by ericn on Aug 27, 2021 13:16:20 GMT -6
You know, if reverb just covered the refund I wouldn’t be freaking out. The fact that several of you believe there might be something shady here, and I might be on the hook for it really gets under my skin. Again, thanks everyone for chiming in here! Really makes me feel better about all this. It will work out somehow. Mostly because I can be a pain in the a** lol. I would consider calling the bank that issues your debit card, they might hold any attempts to charge your card if we are correct and this is a scam.
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Post by nick8801 on Aug 27, 2021 13:19:28 GMT -6
You know, if reverb just covered the refund I wouldn’t be freaking out. The fact that several of you believe there might be something shady here, and I might be on the hook for it really gets under my skin. Again, thanks everyone for chiming in here! Really makes me feel better about all this. It will work out somehow. Mostly because I can be a pain in the a** lol. I would consider calling the bank that issues your debit card, they might hold any attempts to charge your card if we are correct and this is a scam. Gonna wait on one more Reverb correspondence. The guy hasn’t even shipped it yet!
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Post by kcatthedog on Aug 27, 2021 13:32:44 GMT -6
Ever since Reverb started chasing more money: oops, improving its user experience, I hear more and more horror stories of it supporting people who are trying to get out of their purchase commitments.
It’s fucked cus reverb puts the onus on you to prove you are a seller of integrity, rather then have the buyer prove what is wrong with what is now their property .
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Post by seawell on Aug 27, 2021 13:47:28 GMT -6
Ever since Reverb started chasing more money: oops, improving its user experience, I hear more and more horror stories of it supporting people who are trying to get out of their purchase commitments. It’s fucked cus reverb puts the onus on you to prove you are a seller of integrity, rather then have the buyer prove what is wrong with what is now their property . I agree, I wish they would check your feedback as a seller and base how they proceed off of that.
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Post by jmoose on Aug 27, 2021 15:19:31 GMT -6
I had a really similar experience with Reverb right down to the goods getting shipped back while I was away. The whole thing. For me it was a batch of un touched 1/4" reels and some other odds & ends. Cleaning out the last of the analog days. Or so I thought.
Didn't end well for me. Guy got the stuff... buyers remorse and/or just didn't know what he was looking at. Whatever. I said ship it back and that's when all the fun started as the tapes arrived back damaged.
Rather then go through the saga which stretched over weeks I'll just say Reverb sided with the buyer, who didn't put insurance on the return shipment and I was out the reels and a few hundred bucks.
Thankfully it was only a few hundred but it wasn't the first bad experience with Reverb where I got shafted.
They do treat everyone like a store. Ever since Etsy took over they don't seem to care if your one guy with 5 listings punting your old stuff or a brick & mortar shop with 500 listings.
The only reason I didn't delete my account was because I might want to buy something? But I haven't done that either.
Even though I really need to find a new home for the Soundcraft Ghost I haven't put it on reverb. Been tempted but man, when it goes south over there it really goes south. And I'd rather run the console over with a forklift then deal with that mess.
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Post by EmRR on Aug 27, 2021 15:44:33 GMT -6
And I'd rather run the console over with a forklift then deal with that mess. Word. I watched a crazy neighbor take a blowtorch to a ton of heavy machinery when he got so pissed off at the lowball offers and hassle. I get it. Burn it down and say FU. Why not?
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Post by kcatthedog on Aug 27, 2021 16:00:23 GMT -6
You will either get screwed over by: buyer, reverb or shipper or all three, and you honoured your part of the deal.
A truly screwy business model.
I sold almost all my gear a while back and now am somewhat loath to buy anything else after also having 2 covid international shipping nightmares: a little unrelated , but who needs that shit, not me.
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Post by Guitar on Aug 27, 2021 16:44:09 GMT -6
And I thought eBay was dangerous enough, wow, this is even worse!
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ericn
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Balance Engineer
Posts: 14,967
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Post by ericn on Aug 27, 2021 16:53:55 GMT -6
The problem in a nutshell, niche market place gets bought by bigger market place that didn’t have the money in hand, so they have to figure out a way to make money to before it and the interest.
Bottom line we are once again screwed.
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Post by indiehouse on Aug 27, 2021 18:04:39 GMT -6
Yeah, that video showed NOTHING! It was completely meaningless. This was enough evidence for reverb?
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Post by jmoose on Aug 27, 2021 18:05:35 GMT -6
The problem in a nutshell, niche market place gets bought by bigger market place that didn’t have the money in hand, so they have to figure out a way to make money to before it and the interest. Bottom line we are once again screwed. Back when Chicago Music started and owned the company the people there kinda knew the products they were dealing with. That was the appeal vs ebay. Some things are unique and not replaceable... Like you can't just go buy another 1931 Ludwig snare drum... or that in some cases damage can be repaired and people on either side of the deal could be made whole when FedEx decides to throw a pre CBS Fender Twin off a loading dock. Since the takeover that element seems to be gone. And if not gone then greatly diminished.
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Post by nick8801 on Aug 27, 2021 18:50:27 GMT -6
Right. I used to call them if I had an issue and usually get someone super cool who was more than willing to help in a fair way. Sometimes I wasn’t happy but at least I could talk to a human being. This 24 hour cycle of one message at a time feels so corporate. I probably won’t delete my account, but I’m definitely gonna be more careful with what I list. No more unique high dollar items. Old guitar pedals, trumpet mouthpieces, etc, fine. But I can’t deal with this anymore. Im getting too old for this....
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jes
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Post by jes on Aug 27, 2021 19:55:14 GMT -6
*no politics*et mouthpieces, etc Lol. I did always prefer bari sax to trumpet.
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Post by Bat Lanyard on Aug 27, 2021 23:00:47 GMT -6
Ironically just heard back from him. He claims it was hooked up properly. No way to tell from that video though:( And video removed by the uploader. Man, I hope this works out for you. Sending positive vibes. What a drag.
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jes
Full Member
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Post by jes on Aug 28, 2021 7:32:30 GMT -6
My reverb support story: sell a guy a pedal and it's accessory and pack it well. He sends me photos of the encoder bent all out of shape, wants a full refund. Sends it back but doesn't include the accessory pedal. By the time I get it back, he's been booted off reverb. I contact support and they're like "just refund him minus the cost of the accessory." Um, he's already proven to be a problem, why am I the person who has to take the financial hit here? Glad it was just a pedal though. Ultimately not a big deal like OP's situation, which is a much bigger drag, but yeah, it's way better to be a buyer than a seller on Reverb.
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Post by mike on Aug 28, 2021 8:12:13 GMT -6
"it's way better to be a buyer than a seller on Reverb."
Amen, .... Reverb's policy of siding with the buyer with little to no proof for 7 days after receiving an item simply based of what the buyer says or makes up in some cases, leaves sellers vulnerable to buyers remorse cases, or the buyer just wanted to demo one for the price of return shipping , or they wanted to swap out parts for their unit,..... or simply use a product rent free for 7 days to track or mix with and then claim there is a intermittent problem that comes and goes on it and file a return.
....but like someone else said earlier (if priced fairly,) items move on Reverb better and faster than other platforms.
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Post by nick8801 on Aug 28, 2021 9:34:34 GMT -6
I think I have enough to go on at this point to prove the buyer was lying. Won’t post here to avoid spreading any negativity, but I have a good case to not just give this guy his money. Thank you Dan for your help. You’re the man.
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Post by sopwith on Aug 29, 2021 0:15:14 GMT -6
*no politics*et mouthpieces, etc,
Lol @ the controversial-content filter working overtime here
Nick I'm so sorry that this situation is such a PITA for you.
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Post by nick8801 on Aug 30, 2021 18:23:19 GMT -6
Well here’s the update.... Amp is coming back to me, basically nothing I can do about it. I’m gonna be on the hook for the refund because, well, that’s just the way it is. They did say however, if the amp is “totaled” when I get it back, I will also get my money back. Anyone here a tech in the north jersey area? I have a friend who is one, but no way I’m shipping this to Nevada to get checked out.
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Post by nick8801 on Aug 30, 2021 18:36:39 GMT -6
Oh yeah, they also can’t take third party info, so even though this guy admitted to it working on another site, it is inadmissible. I like when companies invent their own laws. It’s fun.
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