dfh
Full Member
Posts: 27 
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Post by dfh on Sept 2, 2016 14:58:51 GMT -6
I made an order for a VL37 June 6 wanting to get under the cutoff date for the introductory special price offer. I was told it would be 45 days before shipping. I have sent a couple emails inquiring about my order and haven't heard back. Is it too much to ask for professional customer service from a supplier that has had my cash for two months?
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Post by Johnkenn on Sept 2, 2016 20:38:21 GMT -6
I'll email Mark
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dfh
Full Member
Posts: 27
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Post by dfh on Sept 2, 2016 20:53:19 GMT -6
Thanks so much, I have a couple of clients I have been working with who are anxious to track with that mic.
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Post by Ward on Sept 3, 2016 7:36:09 GMT -6
Maybe somehow your email address is getting caught by his spam filter? Mark responds to every one of my emails within an hour or two. And I have his mobile number, and he answers or returns calls diligently every time!
MARK ROCKS!
I just ordered my second Samar microphone a few days ago.
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Post by markfouxman on Sept 3, 2016 11:22:27 GMT -6
I made an order for a VL37 June 6 wanting to get under the cutoff date for the introductory special price offer. I was told it would be 45 days before shipping. I have sent a couple emails inquiring about my order and haven't heard back. Is it too much to ask for professional customer service from a supplier that has had my cash for two months? Hello Dfh, That's strange--usually, we answer right away (at least within a couple days). I just checked spam filters and could not find any unanswered emails. The only ones I could see are two emails from the same person on our old email address--those were from September 1st and 2nd, which we actually answered yesterday (i.e. September 2nd). If that was not you please resend your inquires to our current emails: mark(at)samaraudiodesign(dot)com, or info(at)samaraudiodesign(dot)com (the last is listed on our website). You can also always reach us at: (385)-419-9180 Monday-Friday MST 12PM-5PM Best, Mark |
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dfh
Full Member
Posts: 27
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Post by dfh on Sept 3, 2016 11:24:37 GMT -6
Mark got back to me and apologized for the delay. He said delivery time would be 2 to 3 more weeks and offered an enhanced warranty to compensate for the delay.
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dfh
Full Member
Posts: 27
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Post by dfh on Sept 3, 2016 12:41:18 GMT -6
I made an order for a VL37 June 6 wanting to get under the cutoff date for the introductory special price offer. I was told it would be 45 days before shipping. I have sent a couple emails inquiring about my order and haven't heard back. Is it too much to ask for professional customer service from a supplier that has had my cash for two months? Hello Dfh, That's strange--usually, we answer right away (at least within a couple days). I just checked spam filters and could not find any unanswered emails. The only ones I could see are two emails from the same person on our old email address--those were from September 1st and 2nd, which we actually answered yesterday (i.e. September 2nd). If that was not you please resend your inquires to our current emails: mark(at)samaraudiodesign(dot)com, or info(at)samaraudiodesign(dot)com (the last is listed on our website). You can also always reach us at: (385)-419-9180 Monday-Friday MST 12PM-5PM Best, Mark I sent a reply to ribbonmic@comcast.net on August 19. Inquiring about the status of of my order from early July. So it probably fell through the interwebs cracks. Anyway, thanks for getting back to me and clearing things up. |
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