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Post by hadaja on Aug 1, 2024 16:13:33 GMT -6
Hey experiencing a problem on Reverb - my fault - but I cant seem to get through to a real person other then a BOT offering useless info.
I have been trying for a number of days.
Does anyone have an actual email address of a person they have interacted wit I can have?
Thanks
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Post by wiz on Aug 1, 2024 16:15:26 GMT -6
Hey experiencing a problem on Reverb - my fault - but I cant seem to get through to a real person other then a BOT offering useless info. I have been trying for a number of days. Does anyone have an actual email address of a person they have interacted wit I can have? Thanks I had this issue…..I sent a message to the Australian reverb page on facebook cheers Wiz |
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Post by andersmv on Aug 1, 2024 22:08:10 GMT -6
Hey experiencing a problem on Reverb - my fault - but I cant seem to get through to a real person other then a BOT offering useless info. I have been trying for a number of days. Does anyone have an actual email address of a person they have interacted wit I can have? Thanks Have had a few issues this year, was able to do a live chat with an actual person once I logged into my account. I don’t even think I did it through the app, I just logged in on my web browser. You might have to type “talk to a person” a couple of times, but you should be good as long as it’s within their live chat hours. They were really good at resolving my issues every time. |
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Post by hadaja on Aug 2, 2024 18:28:01 GMT -6
Still trying at different times of night and day and get virtual assistant.
Does any one have a physical email of anyone that works there they have spoken to recently?
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Post by anders on Aug 2, 2024 21:50:07 GMT -6
I have received emails from two different people, but both of them are sending from support@reverb.com
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Post by hadaja on Aug 7, 2024 21:43:06 GMT -6
Thanks guys took a while but we sorted it out today. A reminder to remember to be careful with who you deal with in Reverb trading. Cheers
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Post by bluesholyman on Aug 8, 2024 6:17:33 GMT -6
Thanks guys took a while but we sorted it out today. A reminder to remember to be careful with who you deal with in Reverb trading. Cheers Glad you got it worked out. I have not had issues getting a human, after going through the chat-bot-dance, when logged in to my account. Sometimes had to wait in a queue, but always landed someone during US business hours. |
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Post by hadaja on Aug 8, 2024 17:38:30 GMT -6
Most of it was time difference in Australia where no one real is available. You just have to do the 2am hook up to get someone real.
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Post by alvyn991 on Aug 9, 2024 9:05:04 GMT -6
Hey experiencing a problem on Reverb - my fault - but I cant seem to get through to a real person other then a BOT offering useless info. I have been trying for a number of days. Does anyone have an actual email address of a person they have interacted wit I can have? Thanks Try hitting them up on social media, looking for a 'Contact Us' form on their site, or asking the bot to escalate your issue to a human. |
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