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Post by kcatthedog on Jul 25, 2024 13:18:01 GMT -6
Time with bot was 5-10 minutes to start ticket: wonder how long before my demo is reset for ampex 102?
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ericn
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Balance Engineer
Posts: 16,083 
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Post by ericn on Jul 25, 2024 13:30:56 GMT -6
It will be resolved 30min before the demo is set to expire 😁
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Post by kcatthedog on Jul 25, 2024 13:34:36 GMT -6
If you can bother reading this, it seems UA demo reset policy doesn’t apply to native plug ins or UA only envisages forcing you to buy an altered plug in?
That’s the problem, UA has actually changed the native version so it is not exactly like the uad2 version.
Being able to demo the new native seems fair to me, what client requested these changes: likely no one.
“UAD-2 Powered Plug-In Demo Reset Policy
Updated 6 days ago
Note: Native UAD plug-in and LUNA Extension demo resets are currently not possible.
All UAD devices include a free 14-day fully functional trial evaluation period for individual UAD-2 Powered Plug-Ins that are not already licensed by the registered device owner. The purpose of this demonstration period is to temporarily activate unlicensed UAD-2 Powered Plug-ins so they can be evaluated to determine interest in purchasing the full plug-in license.
Each individual UAD-2 Powered Plug-In has its own unique 14-day demo period. After the demo trial period has expired, demo mode cannot be activated again for the same UAD-2 Powered plug-in on the same UAD device.
Once the 14-day demo period for a particular UAD-2 Powered plug-in is expired, that UAD-2 Powered plug-in requires the purchase of a full license to enable its functionality. A purchased UAD-2 Powered plug-in license enables use of that particular UAD-2 Powered plug-in, without expiration, for all UAD devices registered in the same hardware system group of the UA account.
As a courtesy, upon each purchase of any full UAD-2 Powered plug-in license, Universal Audio automatically resets the 14-day demo periods for all unlicensed UAD-2 Powered plug-ins in same hardware system group. As an additional courtesy, by request, Customer Service will manually grant additional 14-day demo reset periods, twice, to the registered user after the original demo period has expired. After these two additional courtesy resets are manually granted, the ONLY way to obtain any demo reset is to purchase any UAD-2 Powered plug‑in from the UA online store.
Important Notes:
The 14-day trial demo period can only be activated once per UAD-2 Powered plug-in, and cannot be stopped or restarted during this period. We recommend you do not activate demo mode on any UAD-2 Powered plug-in until you have time to thoroughly evaluate its sound and functionality.
UAD-2 Powered plug-in licenses can be purchased 24/7 at the UA Online Store.
The UAD-2 Powered Plug-ins Demo Policy is subject to change without notice.
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Post by kcatthedog on Jul 25, 2024 13:35:15 GMT -6
It will be resolved 30min before the demo is set to expire 😁 And UA’s fav Hip song is Grace!  |
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Post by geoff738 on Jul 25, 2024 14:27:24 GMT -6
For the non Canucks.
Cheers,
Geoff
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Post by kcatthedog on Jul 25, 2024 17:38:56 GMT -6
So, all done in under one day, UA CS (Lás) puts me to shame. Fast response and Lás took the initiative to reset my demo even though technically that seems to contravene UA formal policy. They weren't sure if the demo would work but I just rebooted my Mac and opened UA connect and Ampex was there. kudos Lás and UA CS !   |
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Post by kcatthedog on Jul 26, 2024 9:13:30 GMT -6
Btw, although the mastering linear preset downloads are still on ua website, the uadx ampex gui doesn’t show the old gui. There was a little microphone image you would use to manually select and load the linear presets, so although there is one preset included with uadx ampex, you may not be able to access the others.
I put in a support request to confirm this, if not, would be another difference with the uad2 version.
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Post by Quint on Jul 26, 2024 10:10:30 GMT -6
So, all done in under one day, UA CS (Lás) puts me to shame. Fast response and Lás took the initiative to reset my demo even though technically that seems to contravene UA formal policy. They weren't sure if the demo would work but I just rebooted my Mac and opened UA connect and Ampex was there. kudos Lás and UA CS ! View AttachmentView AttachmentThat's good to hear that they got it taken care of pretty quick. For something relatively simple like that, I think maybe they can get things taken care of relatively quick. It's the more difficult stuff that just drags on and on with all of the back and forth emails. I haven't contacted CS in a while because, frankly, I groan every time I think about it, but maybe they've managed to improve things a bit. Either way, I still want to be able to talk to a real live person on the phone, like it used to be, but I guess those days are gone. |
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Post by kcatthedog on Jul 26, 2024 10:42:28 GMT -6
Agreed, I was very, pleasantly, surprised at response time and approach.
When you call now, just prerecorded message: directing you online:(
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