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UA connect
Jul 24, 2024 14:33:40 GMT -6
via mobile
Post by kcatthedog on Jul 24, 2024 14:33:40 GMT -6
I wanted to demo the ampex 102 native so am downloading and installing ua connect.
It seems to be installing plugs I haven’t purchased.
Quint mentioned there have been glitches since UA’s last update.
Anybody heard anything about uadx plugs you don’t own getting installed or will this just be for a demo period ?
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UA connect
Jul 24, 2024 15:02:46 GMT -6
via mobile
Post by kcatthedog on Jul 24, 2024 15:02:46 GMT -6
So, the current download, does not include ampex.
If I go to the plug in page, the try (demo) button doesn’t do anything..
Any ideas, how you demo the native version of ampex with no ua hardware ?
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UA connect
Jul 24, 2024 15:28:23 GMT -6
via mobile
Post by kcatthedog on Jul 24, 2024 15:28:23 GMT -6
Although, I have never demoed the native 102 version, the site indicates I have already demoed the plug in, so I guess can’t again, unless I contact CS, what would that be like 2-4 weeks for resolution ?  |
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Post by skav on Jul 24, 2024 16:11:09 GMT -6
Sorry can't help you as I'm not using it right now. But may I ask a semi related question?
I've been close to buying my favorite native plugs of them for a year now, but have always got cold feet because of the need to be online 100% of the time with UA connect. I assume it is still like that?
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Post by kcatthedog on Jul 24, 2024 16:23:33 GMT -6
No prob, I don’t think that’s true, you need ua connect to download and install but you can put authorizations on your computer so then don’t need ua connect open or even on your computer.
I can check my system is you want , ie open a ua native plug in logic without ua connect open or even on my Mac ?
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Post by doubledog on Jul 24, 2024 19:39:36 GMT -6
Sorry can't help you as I'm not using it right now. But may I ask a semi related question? I've been close to buying my favorite native plugs of them for a year now, but have always got cold feet because of the need to be online 100% of the time with UA connect. I assume it is still like that? I have mine authorized to a physical ilok. That is MUCH more stable than using the ilok cloud. AFAIK those are the only 2 options for UAconnect. |
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Post by doubledog on Jul 24, 2024 19:50:03 GMT -6
I wanted to demo the ampex 102 native so am downloading and installing ua connect. It seems to be installing plugs I haven’t purchased. Quint mentioned there have been glitches since UA’s last update. Anybody heard anything about uadx plugs you don’t own getting installed or will this just be for a demo period ? I have never had that happen. I'm logged into my UA account (when I'm actually online which is only when I want to update something) so it knows which plugins I own and I think only ever gave me an option for those? But UA is always making it more difficult. Now they refuse to post the UAD packages for download and instead are forcing us to use UAconnect to download it. That might be fine if they downloaded each separate plugin (only the ones you own or choose) but they don't - they still download the entire huge package. That works OK for me when it's offline and I can do it in my house (which has better connectivity so it's a LOT faster). Out in my studio, it's away from my house and kind of at the limits of my wifi range, so it's not always very fast (and worse if the weather is bad). So I'd rather download it offline and put it on a USB stick. I feel sorry for those who have slow internet all of the time. I'm sure it all works it all works great for the clueless UA testers in a lab with fast internet. 11.3 may be my last update ever. |
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Post by thehightenor on Jul 25, 2024 0:58:57 GMT -6
I’m a Spark subscriber and UAD-2 DSP user and
UA Connect has made the whole process of using UAD plug-ins both Spark, native and DSP very simple.
One mouse click to update everything.
It’s very slick and very efficient and has proven thus far to be fast and reliable.
Perhaps it’s aimed more at Spark subscribers and not so great for other users?
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Post by kcatthedog on Jul 25, 2024 3:07:23 GMT -6
Thx. I know all about ua connect. UA will typically extend new demos, but actually contacting someone is very time consuming now.
The only way round this no demo for you plug in nazi shite, would be to create a new ua account with a new email and have demo sent to it: again tedious.
Updating my current plug ins I did , it’s getting the new demo authority that is the problem.
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Post by Dan on Jul 25, 2024 7:01:01 GMT -6
Although, I have never demoed the native 102 version, the site indicates I have already demoed the plug in, so I guess can’t again, unless I contact CS, what would that be like 2-4 weeks for resolution ? UAD support man. Did you ever demo the dsp one? |
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Post by Quint on Jul 25, 2024 7:53:40 GMT -6
UAC has never been the most stable thing. I'd agree that physical iLok is the way to go, if you don't want internet related verification issues. From what I've observed, UAC phones home pretty regularly, to reauthenticate licenses. Even with great internet connection, it still causes issues sometimes, which isn't the end of the world, but I would only do mission critical stuff with a physical iLok. I've noticed too many problems with UAC's online authentication to trust it in situations where it MUST work.
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Post by Quint on Jul 25, 2024 7:56:11 GMT -6
I wanted to demo the ampex 102 native so am downloading and installing ua connect. It seems to be installing plugs I haven’t purchased. Quint mentioned there have been glitches since UA’s last update. Anybody heard anything about uadx plugs you don’t own getting installed or will this just be for a demo period ? I have never had that happen. I'm logged into my UA account (when I'm actually online which is only when I want to update something) so it knows which plugins I own and I think only ever gave me an option for those? But UA is always making it more difficult. Now they refuse to post the UAD packages for download and instead are forcing us to use UAconnect to download it. That might be fine if they downloaded each separate plugin (only the ones you own or choose) but they don't - they still download the entire huge package. That works OK for me when it's offline and I can do it in my house (which has better connectivity so it's a LOT faster). Out in my studio, it's away from my house and kind of at the limits of my wifi range, so it's not always very fast (and worse if the weather is bad). So I'd rather download it offline and put it on a USB stick. I feel sorry for those who have slow internet all of the time. I'm sure it all works it all works great for the clueless UA testers in a lab with fast internet. 11.3 may be my last update ever. Drew has mentioned that the ultimate goal is to have 100% of the UA ecosystem managed thru UAC. We're seeing that come to fruition now, with UAD-2 updates being moved to UAC. |
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Post by doubledog on Jul 25, 2024 8:08:50 GMT -6
I have never had that happen. I'm logged into my UA account (when I'm actually online which is only when I want to update something) so it knows which plugins I own and I think only ever gave me an option for those? But UA is always making it more difficult. Now they refuse to post the UAD packages for download and instead are forcing us to use UAconnect to download it. That might be fine if they downloaded each separate plugin (only the ones you own or choose) but they don't - they still download the entire huge package. That works OK for me when it's offline and I can do it in my house (which has better connectivity so it's a LOT faster). Out in my studio, it's away from my house and kind of at the limits of my wifi range, so it's not always very fast (and worse if the weather is bad). So I'd rather download it offline and put it on a USB stick. I feel sorry for those who have slow internet all of the time. I'm sure it all works it all works great for the clueless UA testers in a lab with fast internet. 11.3 may be my last update ever. Drew has mentioned that the ultimate goal is to have 100% of the UA ecosystem managed thru UAC. We're seeing that come to fruition now, with UAD-2 updates being moved to UAC. with absolutely no consideration for their longtime UAD2 community. I have no problem with UAC for the native plugins. it downloads each piece separately and only seems to download UAC updates and console and plugin updates (or new plugins) and does not insist on updating a 3GB+ package every download. The one exception (and I have submitted feedback to UA support) is Ravel, which even if there is no change to the samples, wants to download 1GB of samples every time it updates the plugin. That is plain dumb and they should disconnect those and update them separately (if they haven't already -- I mean how often does a sample library ever get updated? exactly. 0 times). So if they had taken the time to do it properly in the first place I wouldn't be complaining. instead they globbed on the old way to the new way and it simply sucks. kludges always suck. |
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Post by Quint on Jul 25, 2024 8:22:30 GMT -6
Drew has mentioned that the ultimate goal is to have 100% of the UA ecosystem managed thru UAC. We're seeing that come to fruition now, with UAD-2 updates being moved to UAC. with absolutely no consideration for their longtime UAD2 community. I have no problem with UAC for the native plugins. it downloads each piece separately and only seems to download UAC updates and plugin updates (or new plugins) and does not insist on updating a 3GB+ package every download. The one exception (and I have submitted feedback to UA support) is Ravel, which even if there is no change to the samples, wants to download 1GB of samples every time it updates the plugin. That is plain dumb and they should disconnect those and update them separately (if they haven't already -- I mean how often does a sample library ever get updated? exactly. 0 times). So if they had taken the time to do it properly in the first place I wouldn't be complaining. instead they globbed on the old way to the new way and it simply sucks. kludges always suck. It's the new UA... UA has tendencies to do obstinate, anti-customer things like this sometimes. It's not unlike the way that Apple does things like this. Oh? You're gonna change the port type again? Was anybody asking for this? Despite customer complaints, are you still going to charge customers for the privilege of switching to the new port style, because you've basically forced their hand? Yep! There has been a lot of this same sort of stuff going on with UA the last few years. I don't, in theory have an issue with the concept of UAC, but in practice I do, because it's not 100% reliable, and because, where there were obvious ways in which UA could have improved the customer experience, they intentionally chose not to. Clearly UA is capable of doing the individual download thing. That's how it works for the native plugins. So when they moved management of the DSP plugins over to UAC, why not do the same thing? Nope. Fuck you customers. You'll take what we give you. Same sort of obstinate thinking happened wih the recent Ampex port to native. WHO was asking for features to be removed on the native port? NOBODY! But UA did it anyway because, fuck you customers. You'll take what we give you. That should have been such an easy win for UA. But they bungled it. UA is just baffling these days. |
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Post by basspro on Jul 25, 2024 9:38:05 GMT -6
I had some issues earlier this week and had to clean install my whole OS. After installing UA connect, all of the installers stall out after they hit 100%, or if the download actually finishes, it says there is an issue with the file. Had to find the archive page and download UAD 11.3 instead of the current version. Don't love that they don't offer the UAD software download anymore - they just prompt you to get UA connect.
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Post by kcatthedog on Jul 25, 2024 9:47:15 GMT -6
Although, I have never demoed the native 102 version, the site indicates I have already demoed the plug in, so I guess can’t again, unless I contact CS, what would that be like 2-4 weeks for resolution ? UAD support man. Did you ever demo the dsp one? Yes and I have owned it before. I understand the problem, just can’t be bothered to waste my time with the UA bot and then waste further time before you actually deal with a person:pita:( |
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Post by Quint on Jul 25, 2024 9:56:30 GMT -6
I had some issues earlier this week and had to clean install my whole OS. After installing UA connect, all of the installers stall out after they hit 100%, or if the download actually finishes, it says there is an issue with the file. Had to find the archive page and download UAD 11.3 instead of the current version. Don't love that they don't offer the UAD software download anymore - they just prompt you to get UA connect. I've had this same issue. |
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Post by basspro on Jul 25, 2024 10:02:03 GMT -6
I had some issues earlier this week and had to clean install my whole OS. After installing UA connect, all of the installers stall out after they hit 100%, or if the download actually finishes, it says there is an issue with the file. Had to find the archive page and download UAD 11.3 instead of the current version. Don't love that they don't offer the UAD software download anymore - they just prompt you to get UA connect. I've had this same issue. Incredibly frustrating. Although I will give them this - I've not had any issues with UA hardware or software until now and I've been a user for over a decade. Trying to give them the benefit of the doubt. |
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UA connect
Jul 25, 2024 10:30:12 GMT -6
via mobile
Post by kcatthedog on Jul 25, 2024 10:30:12 GMT -6
My old tb apollo, octo card was bulletproof.
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Post by Quint on Jul 25, 2024 11:56:06 GMT -6
I've had this same issue. Incredibly frustrating. Although I will give them this - I've not had any issues with UA hardware or software until now and I've been a user for over a decade. Trying to give them the benefit of the doubt. I used to give them the benefit of the doubt too, but in the last year or two, they've used up any goodwill they've had with me. Things used to be rocksolid for me too, but then issues started creeping in over the last few years. Releases are more buggy, etc. and the customer support sucks ass to deal with it now. Throw in some gaslighting from Drew, and UA gets no more benefit of the doubt from me any longer. It's such a shame what has happened to UA. |
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