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Post by tonycamphd on Jul 15, 2014 12:45:59 GMT -6
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Deleted Member
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Post by Deleted on Jul 15, 2014 13:15:15 GMT -6
What the hell?
Do they kill each customer service guy for a leaving customer?
Hilarious.
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Post by swurveman on Jul 17, 2014 9:24:23 GMT -6
If only insurance company's customer service were so eager to do their job when processing claims or fix billing problems.
On the one hand corporate culture acts if you don't exist and on the other they act like fascist dictators. It's capitalism run amok.
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Post by unit7 on Jul 21, 2014 1:29:10 GMT -6
Wow, sounds like he had a few too many cups of coffee, or perhaps even stronger stuff..
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Post by svart on Jul 21, 2014 12:49:50 GMT -6
Never really had any kind of issues with the CS reps at Comcast. Usually they are pretty nice but somewhat inept. The biggest problem I have with Comcast is that they'll schedule a day for service and even send you an email stating something like
Appointment: Wednesday July 23rd between 2 and 4PM.
The problem is that at Wednesday july 23rd at 5pm, you'll call Comcast asking where the service tech is, and they'll be like:
"no, your appointment is for friday july 25th between 8am and 10am."
And even though you have an email confirming your appointment for Wed. the 23rd, they'll swear that they don't have that date in their system and there is nothing you or they can do because their are no techs in the area.
So when you argue with them about that whole "on time or get a refund" thing, they'll stick with their "friday the 25th" date and try to screw you out of your refund.
I've had this happen 3 times in the last 5 years or so.
On the other hand, we get a lot of lightning in the area, so occasionally my modem gets blown up and it's as simple as going down to the nearest service center and exchanging the modem without much fuss.
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