UA Customer Support/Bot
Dec 9, 2023 9:11:45 GMT -6
via mobile
ericn, chessparov, and 1 more like this
Post by kcatthedog on Dec 9, 2023 9:11:45 GMT -6
Lots of back and forth about this and current service delays
I reached out to UA and experienced a delayed response, missing the cut off of the previous sale.
I explained to UA that with all the changes, I had purchased the wrong bundle and asked if that could be fixed after the fact and at the sale prices, as I am not responsible for service delays.
UA agreed, and quickly made everything right.
So, still not a fan of bots or delays, but UA CS is prepared to make the right decision and offer some flexibility.
I reached out to UA and experienced a delayed response, missing the cut off of the previous sale.
I explained to UA that with all the changes, I had purchased the wrong bundle and asked if that could be fixed after the fact and at the sale prices, as I am not responsible for service delays.
UA agreed, and quickly made everything right.
So, still not a fan of bots or delays, but UA CS is prepared to make the right decision and offer some flexibility.