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Post by phdamage on Oct 28, 2023 18:17:32 GMT -6
I only ask because I had to send my Chandler Germaniums (rack units) back for service for the third time recently since buying them (used) in 2008.
I have literally never had to send another pre back ever otherwise. It’s always a costly fix (usually $500-600) never mind the shipping:
Am I the only person this happens to?!
I asked them if I am doing anything odd/wrong and they basically told me I wasn’t.
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Post by spindrift on Oct 28, 2023 18:21:06 GMT -6
I had to send a BAE 1073MPF back once to fix some intermittent connection issue. No charge. Other than that, nope.
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Post by Tbone81 on Oct 28, 2023 18:22:34 GMT -6
Funny you should bring this up, I’ve been wondering the same thing. The only Chandler gear I ever owned was a pair of Germanium Compressors. I bought them used and had to have them serviced too. The bench fee was pretty reasonable but the shipping and insurance killed me. It was probably $300-400 in total.
Right now I have a Sebstron VMP4000 that needs servicing, I’ve been trying to get a hold of Sebatron but haven’t heard back yet. If anyone knows a good tech let me know…I might have to take care of it domestically.
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Post by jeremygillespie on Oct 28, 2023 18:23:16 GMT -6
I’ve had two of their power supplys go bad but it was just a cap job that I was able to do myself.
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Post by ragan on Oct 28, 2023 18:37:23 GMT -6
Not to add to the dog pile but I bought a Chandler Germanium Compressor used from Guitar Center once and the power supply smoked and failed on power up. I returned it, never got to try the thing.
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Post by EmRR on Oct 28, 2023 20:24:40 GMT -6
The only thing i bought new that went back was a Sytek after 18-20 years, they swapped for a new one at a very deep discount because the repair parts had shifted in footprint over the years to make repairs unreasonable. I’ve got lots of ancient things that have never needed service.
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Post by notneeson on Oct 28, 2023 21:27:48 GMT -6
Just had my Quad Eights serviced, first time since I got them in 2006.
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Post by drbill on Oct 28, 2023 21:35:57 GMT -6
Never. Except when they break which has been.....uh....never.
I've heard a lot of complaints about broken Chandler Germaniums. Seems to be a thing....
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Post by ironinthepath on Oct 28, 2023 21:50:06 GMT -6
I’d be interested to know which parts were the culprit with the Chandler Germanium pre: perhaps it has to do with the germanium transistors themselves. Wouldn’t be surprising if Chandler using NOS devices from a time when semiconductor industry in its infancy. For modern designs (typically silicon) many years of iteration (and something called HTOL testing) allow for a much better understanding of device aging and how to minimize it when fabricating devices —> the early transistor options would very likely have reliability issues in comparison. If I recall correctly some of the first commercial BJTs were germanium but only after a few years everything basically went silicon. So NOS tubes are quite possibly from the pinnacle of tube technology (1960s) but early NOS transistors are likely to be sort of the opposite. Having said that, it’s still quite possible that the differing germanium behavior (non-linearity) imparts something unique sonically and worth the trouble, at least to some users. Update - I did a quick internet search and found at least one electronics forum post discussing reliability issues with Germanium vs silicon: www.antiqueradios.com/forums/viewtopic.php?f=9&t=189798&start=20Some of the issues they discuss can be handled with good circuit design techniques, but it’s possible these “fixes” would alter sonics also.
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Post by frans on Oct 29, 2023 8:46:14 GMT -6
I had to service my Telefunken V672 in the 90s... and last year. I had to put in a new switch in my HCL in ... 2005... and one of the SoundSkulptors acts funny now. So counting among thirty preamps or so: about never.
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Post by msamper on Oct 29, 2023 10:12:42 GMT -6
The black Chandler Germanium amp modules are prone to failure. I replaced around 10 modules during the last few years.
At some point I had some free time and lots of defective modules. So I decided to remove the potting material and reverse-engineer the circuit. I made replacement modules for myself that I also offer as a cheaper option to customers.
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Post by christophert on Oct 29, 2023 13:23:19 GMT -6
I have one TG2 500 that has been faulty three times, waiting for it to come back again from the repairer - or replaced with a new one. All my other Chandler gear has been faultless
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Post by EmRR on Oct 29, 2023 14:08:52 GMT -6
How exactly are these failing? Noise, or full failure? Full failure would suggest too high a voltage and/or too much current flow.
I know with vintage germanium, viability comes down to how well the physical package design keeps humidity out of the transistor. Most germanium is noisy for this reason. There are some package types that still play on fine after decades in service.
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Post by Tbone81 on Oct 29, 2023 15:26:24 GMT -6
How exactly are these failing? Noise, or full failure? Full failure would suggest too high a voltage and/or too much current flow. I know with vintage germanium, viability comes down to how well the physical package design keeps humidity out of the transistor. Most germanium is noisy for this reason. There are some package types that still play on fine after decades in service. I looked back through my emails out of curiosity, my germanium failure was due to noise. Chandler told me the “germanium amps went bad”, and told me they made a small mod (in addition to replacing the amps) that should fix the problem in the future, they also made some small mods to the power supply to bring it up to spec of their newer units. For what it’s worth, my two germanium comps were early serial numbers (003 and 341)
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Post by phdamage on Oct 29, 2023 16:01:43 GMT -6
First two times were noise. Most recent time was noise though eventually no signal. I was told each time the germanium amps were bad. This time one unit had switched swapped out also. I love the units but with the frequent service, I could have bought new pres already.
Also forgot I had to replace a heat sink in the power supply also some years ago
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Post by srb on Oct 29, 2023 20:58:32 GMT -6
I only ask because I had to send my Chandler Germaniums (rack units) back for service for the third time recently since buying them (used) in 2008. I have literally never had to send another pre back ever otherwise. It’s always a costly fix (usually $500-600) never mind the shipping: Am I the only person this happens to?! I asked them if I am doing anything odd/wrong and they basically told me I wasn’t. I've had to have a Germanium pre serviced. Only once, though. I was not under warranty. I recapped a UA 2-610 a couple years ago. It was going on 20 years old. I recently had serviced an Avalon 2022. It had developed some pretty bad hum in one channel. It, too, is around 20 years old. Had a couple-three RND pieces that developed issues. Repair was reasonable and turnaround time was really good.
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Post by guitfiddler on Oct 30, 2023 1:11:18 GMT -6
Not to deter anyone from buying a Germanium Preamp, as I only had one of my several Chandler units go wack on me, but after several years of excellent results. I absolutely love that preamp and the whole germanium line. I’m a huge fan of Chandler, as I have used, and have owned several Chandler units over the decades. I’m a very happy Chandler customer. Great gear🤟🏻
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Post by notneeson on Oct 30, 2023 8:33:29 GMT -6
I partner with another local producer/guitar player a lot and his Phoenix DRS pres have had failed op amps a couple (three?) times in the decade or so we’ve been working together.
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Post by Ward on Oct 30, 2023 9:58:57 GMT -6
Just like the good Doctor, never unless something breaks which has been extremely on the rare occasion side of things.
Toft stereo strip once . . . bad caps Avalon 737sp, tube went bad but looked fine Vintech 73i's - dropped over to Dallas's and he had a tech fix them on the spot whilst we jammed
minor little things on an old Neve.
Once a decade something needs some love, out of 50+preamps/channel strips.
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Post by chessparov on Oct 30, 2023 10:06:39 GMT -6
Funny I've never had any issue with my budget/Prosumer Pre's (like a Studio Projects VTB-1). Or Low End/under $150 USB Interface. Hmm... Chris
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Post by Darren Boling on Oct 30, 2023 10:31:42 GMT -6
After about 12 years I had to exercise a BAE's switches with Deoxit, fixed the issue.
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Post by Omicron9 on Oct 30, 2023 10:32:47 GMT -6
Yes.
I had a True 2-ch pre that went back to True multiple times for the same issues that they couldn't fix. One channel would shut off at random times, or the front panel would go dark like it had been unplugged, but still passing signal. They eventually replaced everything except the chassis (according to them and the work receipts). Problem persisted, and I sold the pre at a low price with full disclosure. No charge, other than shipping which added up. Never again on anything from True.
Millennia 8-ch went back twice over a 15-year ownership period; routine maintenance, nothing defective. Some of that work was under warranty. Shipping was on me, and it was not cheap.
I guess all gear requires maintenance at some point!
-09
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Post by mcirish on Oct 30, 2023 11:16:54 GMT -6
Over the years I've had Daking, Hardy, Presonus and Stam preamps with issues. The Hardy went back twice, but it was just some flaky connections to the meters. Nothing all that bad. Cost a couple hundred each time. The Daking and Stam both had some larger issues. Daking took care of it quickly and again, it might have only been $250 or so. The Stam I had to figure out myself, but I have not had any further problems with it.
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ericn
Temp
Balance Engineer
Posts: 16,099
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Post by ericn on Oct 30, 2023 13:12:01 GMT -6
Over the years, a couple of caps here and there and 2 phantom power switches.
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Post by hadaja on Oct 30, 2023 13:52:33 GMT -6
Had a problem with Daking power supply and they just replace dit for free with a new one. One of my First preamps a SPeck MP5.0 needed fixing they replaced all the parts and a few others and sent it back to me for free. Nice companies seeing how I dont live in USA.
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