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Post by yotonic on Aug 26, 2023 13:23:54 GMT -6
Reverb must be breaking some sort of commerce laws by so actively preventing Members from leaving negative feedback of any sort. I bought a replacement Neve 1073 faceplate. It came and it was a mess. The 1073 was printed crooked, the EQ icons were the wrong size and line thickness, and the entire thing was not centered on the faceplate properly. It was only $100, I asked for a refund and the guy said no. I sent a polite message to him. And Reverb is preventing me from leaving any negative feedback.
A message popped up when I went to leave feedback saying "please try to resolve this issue before leaving negative feedback". Which I had already done. I contacted chat support and they gave me the run around, ultimately saying someone would email me to discuss... WTF? These tech companies are so shady. Everything is on their terms. The only feedback score it would "allow" was 4 out of 5 stars. I'm closing my account.
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Post by kcatthedog on Aug 26, 2023 13:32:39 GMT -6
I saw a recent fb thread, guy asking about using Reverb, there were all these completely positive comments: i wondered if they were planted, so I posted something accurately critical.
I don’t use Reverb any longer.
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ericn
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Balance Engineer
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Post by ericn on Aug 26, 2023 16:30:57 GMT -6
One solution is to leave a positively negative review, hit the positive review toggle and a negative comment. Not sure if it will work with reverb but it has worked with other sites. I’ll bet the new owners are to cheap to really review the reviews.
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Post by EmRR on Aug 26, 2023 16:33:18 GMT -6
Now that EVERYWHERE anything less than perfect is a bad review, I no longer leave reviews. Asshole bullshit moronic posturing.
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ericn
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Post by ericn on Aug 26, 2023 16:35:37 GMT -6
Now that EVERYWHERE anything less than perfect is a bad review, I no longer leave reviews. Asshole bullshit moronic posturing. Yeah I just get sick of places like eBay constantly reminding me I haven’t left reviews, it was 3 screws sent from China damn it.
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Post by plinker on Aug 26, 2023 17:03:45 GMT -6
I'll buy on Reverb -- with preceding communication with the seller.
But I won't sell on Reverb...that's fucking nuts, especially with the 1099 BS they have to now do.
GS and RGO classifieds for me!
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Deleted
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Post by Deleted on Aug 26, 2023 17:32:35 GMT -6
Now that EVERYWHERE anything less than perfect is a bad review, I no longer leave reviews. Asshole bullshit moronic posturing. We live in a cult of toxic positivity when the truth is nothing can be exemplary if nothing is deplorable.
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Post by robo on Aug 26, 2023 17:54:01 GMT -6
It has gotten really bad. There used to be this expectation that someone who owned a $1000 eq or whatever was at least semi-professional and had some standards of timeliness, packing, communication.
My last couple of Reverb experiences have been terrible but I ended up leaving no feedback. I’d rather pay a dealer’s markup or sell on the forums.
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ericn
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Post by ericn on Aug 26, 2023 18:16:39 GMT -6
I'll buy on Reverb -- with preceding communication with the seller. But I won't sell on Reverb...that's fucking nuts, especially with the 1099 BS they have to now do. GS and RGO classifieds for me! I won’t sell on Reverb, mostly because of how the majority of the buyers these days can’t read. Buying I ask a ton of questions and my offers reflect the seller’s answers and market value. On a power amp a seller accused me of being “ a low balling Piker” so I replied with a history of recent sales from 4 different platforms ( really easy because I was the buyer of all but 1) and my tech estimate to repair based on his exact words. 2 weeks later he asked if my offer was still on the table, I grabbed it. Where the stupid factor comes into play. Before sending it down the street. Popped the lid and found a Molex connector wasn’t seated. Same model of amp made an offer because “ one channel didn’t play as loud as the other”, hooked it up mesured output with the exact same speaker using a tone generator and pink noise and AudioTools. Yeah at a couple of different settings one channel was down 1-1.5 dB pretty standard and well why if your matching levels you use a meter not pot position.
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Post by smashlord on Aug 26, 2023 19:45:52 GMT -6
Buying I ask a ton of questions and my offers reflect the seller’s answers and market value. On a power amp a seller accused me of being “ a low balling Piker” so I replied with a history of recent sales from 4 different platforms ( really easy because I was the buyer of all but 1) and my tech estimate to repair based on his exact words. 2 weeks later he asked if my offer was still on the table, I grabbed it. This is my number one pet peeve about Reverb....people starting their prices 50% or more higher than what the last 10 sold for and then get insulted when you make an offer that is in line with the market. Hmm.....I wonder why your item was listed 4 months ago and still hasn't sold? Reverb used to be a great place to buy when the fees weren't astronomical for sellers and before South Dakota vs. Wayfair allowed states to pursue this ridiculous notion that people who sell a few items per year are a storefront that need to collect sales tax. In most cases, its hardly worth buying used. In regards to feedback, its a broken system. I have had mostly good experiences, though, luckily.
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ericn
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Post by ericn on Aug 26, 2023 19:53:09 GMT -6
Buying I ask a ton of questions and my offers reflect the seller’s answers and market value. On a power amp a seller accused me of being “ a low balling Piker” so I replied with a history of recent sales from 4 different platforms ( really easy because I was the buyer of all but 1) and my tech estimate to repair based on his exact words. 2 weeks later he asked if my offer was still on the table, I grabbed it. This is my number one pet peeve about Reverb....people starting their prices 50% or more higher than what the last 10 sold for and then get insulted when you make an offer that is in line with the market. Hmm.....I wonder why your item was listed 4 months ago and still hasn't sold? Reverb used to be a great place to buy when the fees weren't astronomical for sellers and before South Dakota vs. Wayfair allowed states to pursue this ridiculous notion that people who sell a few items per year are a storefront that need to collect sales tax. In most cases, its hardly worth buying used. In regards to feedback, its a broken system. I have had mostly good experiences, though, luckily. If one more seller tells me “ there are 3 listed higher than mine” Yeah please look at sold prices and realize what reality is.
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Post by indiehouse on Aug 26, 2023 20:15:34 GMT -6
I'll buy on Reverb -- with preceding communication with the seller. But I won't sell on Reverb...that's fucking nuts, especially with the 1099 BS they have to now do. GS and RGO classifieds for me! Yeah, as long as it’s Venmo or F&F. PayPal will 1099 ya too.
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Post by spindrift on Aug 26, 2023 22:32:00 GMT -6
Right now, I am having to sell on Reverb because gear on the forum sits and sits and sits. Sucks, but stuff has got to go! So far so good with my last 10 sales on Reverb.
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Post by jacobamerritt on Aug 27, 2023 0:43:06 GMT -6
Right now, I am having to sell on Reverb because gear on the forum sits and sits and sits. Sucks, but stuff has got to go! So far so good with my last 10 sales on Reverb. Facebook Marketplace, and Craigslist can be ok options as well
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Post by Blackdawg on Aug 27, 2023 1:48:08 GMT -6
I'll buy on Reverb -- with preceding communication with the seller. But I won't sell on Reverb...that's fucking nuts, especially with the 1099 BS they have to now do. GS and RGO classifieds for me! Yeah, as long as it’s Venmo or F&F. PayPal will 1099 ya too. so will Venmo. (which is a paypal company)
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Post by thehightenor on Aug 27, 2023 2:50:04 GMT -6
I only use Reverb as a local advertising space, either buying or selling.
I only buy from people I can visit and try the gear out. Yes it limits the choice on offer but it also eliminates the hassles in this thread. Works for me because I live in a major city.
I will buy from further away but only under $200 - that way I can live with a write off.
Bought twice with a distant delivery.
1x a pre-wired XLR patchbay - it was a POS cost me $150 .... I just wrote the cost off (it was a nice seller though and he probably would of given me my money back)
2x A Mythical OD pedal cost me $190 and was perfect mint condition and another very nice seller.
All other buying and selling has been only local folk - meet and greet, demo and buy, take away there and then.
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ericn
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Post by ericn on Aug 27, 2023 7:22:32 GMT -6
I only use Reverb as a local advertising space, either buying or selling. I only buy from people I can visit and try the gear out. Yes it limits the choice on offer but it also eliminates the hassles in this thread. Works for me because I live in a major city. I will buy from further away but only under $200 - that way I can live with a write off. Bought twice with a distant delivery. 1x a pre-wired XLR patchbay - it was a POS cost me $150 .... I just wrote the cost off (it was a nice seller though and he probably would of given me my money back) 2x A Mythical OD pedal cost me $190 and was perfect mint condition and another very nice seller. All other buying and selling has been only local folk - meet and greet, demo and buy, take away there and then. Man it would be nice to find some decent local sellers, here in KC you have to weed through all the stuff returned to the GC / MF distribution center. 15 years ago they put it in a outlet now it’s on GS and the issues are described well. I do mis the days of $8.00 Nady mics, they made great donor bodies.
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Post by Ward on Aug 27, 2023 8:39:54 GMT -6
Is eBay out of the question now? I have some things I need to part with and was considering using eBay.
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Post by svart on Aug 27, 2023 14:02:42 GMT -6
Is eBay out of the question now? I have some things I need to part with and was considering using eBay. If you do eBay, always state "as-is, no refunds" in the description. If something goes sideways and the buyer wants a refund, first thing eBay will do (besides taking the money out of your account) is ask you if you sold it "as-is".
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Post by traceaudio on Aug 27, 2023 16:16:52 GMT -6
Wanted to chime in as a business that actually got its start on Reverb. In someways I appreciate that reverb has made it slightly difficult to leave negative feedback because unfortunately there are a lot of buyers who will leave negative feedback for silly reasons (“my package was late because there was a blizzard” or “they didn’t ship this on a Sunday afternoon 5 minutes after I ordered”). Awhile back I had a buyer on eBay leave a bad review and didn’t even reach out about their issue which I would have quickly remedied with no hesitation. All that being said I think the situation described in this post is definitely worthy of a negative review since you asked for a remedy and they seller refused to find a solution. If reverb does end up letting you leave a negative review, at least it will have more of an impact on future buyers who see that 1 or 2 star review since it’s hard to leave bad feedback.
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Post by Ward on Aug 27, 2023 16:17:59 GMT -6
Wanted to chime in as a business that actually got its start on Reverb. In someways I appreciate that reverb has made it slightly difficult to leave negative feedback because unfortunately there are a lot of buyers who will leave negative feedback for silly reasons (“my package was late because there was a blizzard” or “they didn’t ship this on a Sunday afternoon 5 minutes after I ordered”). Awhile back I had a buyer on eBay leave a bad review and didn’t even reach out about their issue which I would have quickly remedied with no hesitation. All that being said I think the situation described in this post is definitely worthy of a negative review since you asked for a remedy and they seller refused to find a solution. If reverb does end up letting you leave a negative review, at least it will have more of an impact on future buyers who see that 1 or 2 star review since it’s hard to leave bad feedback. You make some very good points!
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Post by plinker on Aug 28, 2023 9:59:10 GMT -6
Is eBay out of the question now? I have some things I need to part with and was considering using eBay. If you do eBay, always state "as-is, no refunds" in the description. If something goes sideways and the buyer wants a refund, first thing eBay will do (besides taking the money out of your account) is ask you if you sold it "as-is". Wow! I was unaware of that caveat. As a buyer, I'll likely never buy something listed "as-is" -- because I would have zero protection against seller fraud. Maybe, if the seller has a lot of positive customer feedback for being honest.
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Post by svart on Aug 28, 2023 11:03:49 GMT -6
If you do eBay, always state "as-is, no refunds" in the description. If something goes sideways and the buyer wants a refund, first thing eBay will do (besides taking the money out of your account) is ask you if you sold it "as-is". Wow! I was unaware of that caveat. As a buyer, I'll likely never buy something listed "as-is" -- because I would have zero protection against seller fraud. Maybe, if the seller has a lot of positive customer feedback for being honest. It's a dichotomy. If you're a seller, even if you don't specifically state that an item has a warranty or return policy, Ebay will essentially make you responsible for satisfying the buyer's claim and force you to accept returns and then refund the item no matter the state of the return. There's been plenty of times where sellers would get a "not as described" or "doesn't work" return only to find out that someone had tampered with the item prior to returning. As a seller, you're left with zero recourse. Ebay will side with the buyer almost every time as they see "sellers" as businesses and assume they can absorb a certain amount of loss. On the other hand, as a buyer, you just expect the seller to make something right immediately because that's how we've been conditioned to think. As a seller, I would look at every single piece of information the buyer is telling me and try to figure out if it's legit or not. Many buyers suffer remorse and want to return, but it's not a valid reason to return, so they say it's "broken" a lot of times. Sometimes it IS broken and you need to know more info to see where it was broken.. In shipping? Did the buyer break it? Buyers getting irate at the most simple of questions is a big red flag.. I'd say that about 80% of my sales on ebay have been fine, but that last 20% can be a real hassle. I sold a camera on there once which I knew was working perfectly because I had just used it on a trip and the seller waited until the 29th day of the 30 day return window to file a claim. Ebay took the money out of my account without warning and then started a return on my behalf before I even knew about it. Once I actually spoke to a representative, they said that my listing didn't specifically state "no returns or no refunds" so that meant that I was open to returns and refunds. The camera I got back was the same camera, but the main board inside had been changed with one that was water damaged. The buyer clearly had a damaged camera and used mine for parts and then returned it with the damaged parts. Ebay didn't care because I didn't have pictures of the INTERNAL BOARDS to prove they had been changed. Another instance I was selling some speakers. Same deal as before, the 29th day of the 30 day return window I get a request for refund due to "not as described" for the reason of "doesn't work". I also got charged a 25$ fee from the buyer's credit card company for reversal of charge or something. I went back and forth with Ebay about it and they finally agreed that it might be fraud since the buyer never replied to any of their correspondence by their deadline. They also told me that credit card companies have the final say in ALL financial matters and that if the CC company didn't agree it was fraud, I would NEVER get my money back. Thankfully after 180 days, the credit card company refunded my initial money back but maintained that I OWED them the chargeback fee for their work to refund my money. These are just a few of the BS reasons I always put "AS-IS" and "NO REFUNDS", "NO RETURNS" on everything I sell regardless of how perfect the item condition is.
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Post by plinker on Aug 28, 2023 12:10:10 GMT -6
Good times, Svart. Good times....
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Post by srb on Aug 28, 2023 18:36:06 GMT -6
I've taken to adding: "NO warranty expressed or implied, including suitability to your purposes. All sales final."
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