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Post by WKG on Aug 9, 2023 7:09:58 GMT -6
Anybody have any experience with Samar microphones warranty/service? One of my VL37A's that was just short of 2 years old went south.
Bummer, they are great mics and I miss it.
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Post by Ward on Aug 9, 2023 11:37:01 GMT -6
@mfouxman is a standup guy and I'm sure he stands behind his products. Did you receive registration or warranty cards/instructions with your microphones? The website page says it has a 2 years warranty. www.samaraudiodesign.com/VL37A.html Reach out! info@samaraudiodesign.com |
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Post by WKG on Aug 9, 2023 12:08:06 GMT -6
@mfouxman is a standup guy and I'm sure he stands behind his products. Did you receive registration or warranty cards/instructions with your microphones? The website page says it has a 2 years warranty. www.samaraudiodesign.com/VL37A.html Reach out! info@samaraudiodesign.com The site says 5-year parts-2-year ribbon replacement warranty. The mic was less than 2 years old. I have sent the mic in and have also spoken with him. Just curious if anyone else has had any warranty work or repairs done. It was purchased direct from Samar. |
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Post by jacobamerritt on Aug 9, 2023 13:00:45 GMT -6
@mfouxman is a standup guy and I'm sure he stands behind his products. Did you receive registration or warranty cards/instructions with your microphones? The website page says it has a 2 years warranty. www.samaraudiodesign.com/VL37A.html Reach out! info@samaraudiodesign.com The site says 5-year parts-2-year ribbon replacement warranty. The mic was less than 2 years old. I have sent the mic in and have also spoken with him. Just curious if anyone else has had any warranty work or repairs done. It was purchased direct from Samar. Im confused - Sounds like they are honoring the warranty? What are you trying to figure out? They have a solid reputation for quality products and service. |
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ericn
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Balance Engineer
Posts: 16,107 
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Post by ericn on Aug 9, 2023 13:28:35 GMT -6
@mfouxman is a standup guy and I'm sure he stands behind his products. Did you receive registration or warranty cards/instructions with your microphones? The website page says it has a 2 years warranty. www.samaraudiodesign.com/VL37A.html Reach out! info@samaraudiodesign.com The site says 5-year parts-2-year ribbon replacement warranty. The mic was less than 2 years old. I have sent the mic in and have also spoken with him. Just curious if anyone else has had any warranty work or repairs done. It was purchased direct from Samar. Like Ward said M Fouxman is a standup guy, the only possible issue I can see is the same as everyone else availablity of parts. |
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Post by Ward on Aug 9, 2023 13:31:39 GMT -6
It was purchased direct from Samar. Like Ward said M Fouxman is a standup guy, the only possible issue I can see is the same as everyone else availablity of parts. [/quote] That is the only issue. Supply chain. And you can't fault anyone for that. Well, a few people come to mind . . . nevermind |
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ericn
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Balance Engineer
Posts: 16,107
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Post by ericn on Aug 9, 2023 13:35:45 GMT -6
It was purchased direct from Samar. Like Ward said M Fouxman is a standup guy, the only possible issue I can see is the same as everyone else availablity of parts. That is the only issue. Supply chain. And you can't fault anyone for that. Well, a few people come to mind . . . nevermind [/quote] Yeah, as a consumer you have to understand that it’s not always about the whole supply chain, it’s about the chain for what ever part needs a replacement. The other thing you always have to keep in mind is a Company like Samar doesn’t have the same clout with its suppliers as say GM. |
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Post by WKG on Aug 9, 2023 13:55:16 GMT -6
The site says 5-year parts-2-year ribbon replacement warranty. The mic was less than 2 years old. I have sent the mic in and have also spoken with him. Just curious if anyone else has had any warranty work or repairs done. It was purchased direct from Samar. Like Ward said M Fouxman is a standup guy, the only possible issue I can see is the same as everyone else availablity of parts. The mic had developed some random popping and fading in and out and eventually quit passing audio. Dr Mark indicated it appeared to possibly be the electronic module and I have followed for further confirmation regarding the warranty and how the repair will be addressed. In the meantime I was curious if anyone has any warranty/servicing work done. Love the Samar mics, I picked up a matched pair of AL95's and they are a nice compliment to the VL37A's. |
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Post by Ward on Aug 9, 2023 14:10:54 GMT -6
Man . . . sometimes the BB code gets wonky and won't let you correct it,
Sorry to everyone who was confused by the word jumble there!
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Post by WKG on Aug 9, 2023 22:09:23 GMT -6
Questions resolved, all good!
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