The BeesNeez BC12A

Ben - I have a question: Beesneez Tribute 5 C12 versus BC12. How much of a difference in sound?
Your mic lineup is amazing!

I documented my feelings and experiences with mics in this thread….

Reading that you are now through Soundseasy…..is a ray of hope that things on the customer service front will dramatically improve…..and things like warranty repair will become painless for the customer.

I hope experiences like mine will become a thing of the past….and commitments be honoured in a timely fashion.

Peter Knight (Wiz)

It’s nice to see that they are supporting us.  We are looking forward to working with them.  It’s a long road as a manufacturer when you don’t have VC backing.  



When a manufacturer springs onto the scene and seems to be instantly huge, sadly it isn’t due to amazing products (don’t get me wrong, there are a lot of amazing products out there) it is due to advertising budget and deliberate paid product placements.  Our more organic approach has been much slower (more than 20 years now) however, it also means that our 50,000 plus mics out there are not part of the advertising budget.  Rather than Advertising, we have invested in infrastructure and machinery.  We are hopeful that in the coming years we will have a strong dealer presence which then gives us more time to make mics. 
Yea, "overnight" success stories often have that preamble of years of hard work determination and commitment to a belief that few initially get behind.Congratulations on your most recent achievements in both business and in product building! Your new multi pattern 87 is of keen interest to me for an upcoming project I have traveling across parts of Australia recording community choirs/gang vocals for a song contributing to the regional Commonwealth Games events. I've decided against traveling remote regions with tube mics and have settled on an M-S configuration using FETS. Folks not familiar with Australian terrain may question this but I'm sure you understand completely!
 My 1 existing sticky was  which mic I'd choose for my F8. Your new multi pattern 87 opens up the possibilities for the project and easily fits into the grant scheme allotment that I have to acquit. A huge part of it resourcing and using as much domestic products and services as possible.It is awesome to know an Australian made mic can also be used for this very Australian project. Knowing what the quality of sound is already makes it a bit of no brainer option for me to propose to the committee. Congratulations again Ben, we'll talk in the coming few weeks!gene

Hi Peter. Sadly, you are one of the few we have let down. Your problems were many years ago and many things have changed since then. If you aren’t too stung, let us make it up to you. I will give you a one time 50% off voucher to get you back on board. Let’s talk, I’d love to get a mic into your hands minus the troubles that you have experienced previously. (I realise this could be opening a can of worms but I am curious)

We always strive to help as fast as we can.  Having a dealer network in place helps this dramatically as most items will repaired or replaced with a minimum of fuss.

as I have previously stated, we have perhaps 10 disappointed customers over a 20 year production period.  We don’t deny that it is sad to have a single disappointed customer however the numbers don’t lie!  We do ok, actually, we do better tha. Ok.  I look around the factory and see that I have 3 repairs to get out to customers.  This is not too bad considering the number of customers we service each year.

Our main issue (and this is why we are expanding to dealer networks) is we can simply not keep up with the communication with end users.  In a day, we might receive 300 emails, many of which are questions and we simply don’t have the manpower to answer them all.  It would take an addition 5 staff members to answer these emails (in Australia that would cost us half a million to staff). Our dealers will become the front man for these questions allowing us the time to make mics.

I still feel at times we get a raw deal sometimes.  We have no waiting list for mics, we take no deposits, we ship on time.  Maybe our business model is wrong lol.

we will keep trying though.  

Hi Peter. Sadly, you are one of the few we have let down.  

That tells everyone everything they need to know.

Seldom do I *ever* see a manufacturer accept responsibility for anything.

I'm sure the feedback about communication feels tedious, but we are all rooting for your success, and recognize you are a talented engineer. You can't know what to improve upon if people don't tell you- and it seems like now that you know, you are trying to make improvements. 

I would consider a project manager - even part time - to handle client relations and inbox management. They would also be responsible for capturing, categorizing, and creating prioritized tasks for you to make sure people feel seen, and know their issue is being addressed.
That would allow you to focus on big picture and creative work, rather than the tedium of monitoring forums and email for unsatisfied customers. 

Between that role and the dealer network, I think a lot of the communication issues people have would disappear.

For example - You and I started a message thread here on RGO March 16, almost 2 months ago now and it's gone silent as of April 17. 

Review coming soon!