Speakers that make you work for it

Late to all of this but isn’t the “problem” with Sweetwater only when they don’t stock the item normally and have to special order it? I have had no issues returning anything that was listed as “in stock”.

Not in my case, but I'm not going to go into more detail on a public forum. I think I'm a pretty chill and reasonable guy overall. I think it's actually kind of hard to piss me off, because I'm always trying to authentically understand the other party's position and motivation. I think a lot rides on who your particular "sales engineer" is. I've tried to switch several times, but they won't let me.

Life's too short to worry about it. At least here in the USA, there are a lot of other choices of retailers.

Then that’s their loss.  

Likewise! Alto are fantastic to deal with. Never had an issue and well-trained helpful staff.

FWIW, I've had the same Sweetwater rep for 23 years. We've been good for each other. I have received excellent service throughout. I've dealt with several other companies and gotten good service there, too. I've generally been pleased with the service I've received from equipment suppliers across the board, and for that I'm thankful.

Sweetwater Sales Reps: order a $20 mic cable -- get a new Friend For Life, for FREE !

OK, as this has come up before I’ll explain the whole theory behind assigned sales person again. In theory I you assigned sales god ( an official title you are assigned when you sell a video editing rig to the school for the blind as well as sell the gigantic Technics Mushroom shaped sub woofer.) the theory is that I as your assigned sales geek know your needs, understands what you do, and maybe just maybe we have a plan. See there is nothing worse than Jon another sales person who really doesn’t know say live sound convincing you that even though your running 4 8 ohm subs preside that plan we had for you to buy a nice Crown that will in fact drive .0001 ohms the fact that we have a couple of B- stock Mackie’s that say they can drive 2 ohms ( well at 1KHZ) better deal for you. Now I will say this Jon is not stupid, he actually is pretty damn smart, except when it comes to speakers and amps. Forget, that I have worked this deal out with your boss, your electrician, you will never pop another breaker or Shut down the sub amp mid performance again. Except I’m in the hospital and Jon thinks you should buy a Mackie ( yes Michael Cleary Jon is who you think he is and the story is true and the Mackie Blew smoke in 6 months).
In theory I your sales weasle should have a better than average understanding of your specialty but reality bites and Mark umm I only learned video because, well I like money and let’s face it Im such a F-king geek.
Now the companies that have assigned sales staff are really set up for buisness to buisness sales, it’s where the money is and you should like it because it means your getting better prices on SM57 because I just sold 50 of them to Clair Brothers, I pulled off that Genelec drop ship for you because they got the PO for the station group I convinced to put Genelec in 12 stations.
I should according to the rules speak to you once a year, well I’m only going to call you out of the blue to either give you hell about your favorite team losing to a Client or if a bunch of b stock Gefell’s are coming in and I’m going to sell them before they get here. Plus I have a note that I need to suck up a bit because that custom cable you need overnight was on that UPS truck that rolled over and was held as evidence for 3 months ( true story).

Being your assigned sales person means I should probably get to know you, it doesn’t mean I’m going to set you up with your wife, take your kid to a Ball Game or that your wife will bring me lunch.
Think of it as the inverse of walking into GC and explaining you need a Balanced 1/4 cable, or TT not 1/4! Or try asking the GC dude of the month what the current draw at idle is on a QSC plx3202?