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Post by Quint on Mar 10, 2021 11:46:57 GMT -6
The shipping companies could bend a gold bar in a foam lined 3/4in ATA, but this sounds like it was already damaged. The seller is probably acting out because you caught him with his pants down and he knows he is going to lose. Kudos to Vintech for being a class act in this. Now I would simply remind the seller you could be returning it, because there is a fairly good argument that the unit was damaged prior to shipping was described as being in excellent condition and no mention of these issues he would probably end up eating return shipping at the very least and find himself in this exact spot anyway. $100 for shipping to get the unit repaired is getting off dirt cheap. Of course if he wants to argue that the damage happened during shipping you want to return the unit for a full refund because you can’t be sure the PCB isn’t damaged! If this ends up going to Vintech for repair, I'm going to have them check everything out to make sure that nothing else is amiss.
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Post by christopher on Mar 10, 2021 15:19:00 GMT -6
This is some VERY fishy crap this guy is giving you. So you are probably right that he did it. That said, NEVER EVER trust the shipping companies right now. They are all overwhelmed after years of cost reducing measures.. they are turning TONS of stuff over to independent contractors, who in turn are turning to independent contractors, and so on. There are people using their own cars, vans, trucks with zero training at a UPS facility, making minimum wage after cost. Zero ways to strap down boxes. It’s a washing machine, esp in a box truck. Our gear is doing the spin cycle and doing 4 foot drops from our door to theirs. So packaging is really important!!! AND of course, if a box is demolished at a sorting center, they can re-print a new label and professionally package it in a new box, we’d never know. That’s why I take pictures before I tape the box up, after it’s boxed up, etc.
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Post by lpedrum on Mar 10, 2021 15:36:32 GMT -6
You seem to have a case here. But IMHO if you did get a really good deal and Vintech is willing to repair it for free I would personally eat the shipping cost, get it fixed and go back to making music. It certainly sounds like you're in the right and the buyer misrepresented the unit. But sometimes the victory is not beating the other guy, it's simply figuring out the best solution to move forward with the least drama.
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Post by Quint on Mar 10, 2021 15:52:53 GMT -6
You seem to have a case here. But IMHO if you did get a really good deal and Vintech is willing to repair it for free I would personally eat the shipping cost, get it fixed and go back to making music. It certainly sounds like you're in the right and the buyer misrepresented the unit. But sometimes the victory is not beating the other guy, it's simply figuring out the best solution to move forward with the least drama. Well, Vintech wouldn't be doing it all for free. They are just repairing the pot for free. The new lid will still be $50 or so. Then there's, shipping, whatever that will cost. So it's not "free", but I get what you're saying. There will be a point where I will just move on. But, first, I'm waiting to see what Reverb says about all of this.
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Post by indiehouse on Mar 10, 2021 16:20:26 GMT -6
I've been in these exact situations before. Mainly from piss poor packing jobs (guys basically throw the thing in a box and call it good). Reverb will side with you. You will have to provide them a quote of what it will cost to fix it, and they will most likely refund you that amount. I would also ask for your original shipping costs as well. Poor packing jobs and pissy attitudes...urgh. Hey, it's a free world. But it'll cost them some dollars.
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Post by Quint on Mar 11, 2021 13:05:51 GMT -6
So Reverb has stated in an email that they are in agreement with me that the damage was pre-existing, and not created during shipping.
However, though they support a full refund, shipped at the seller's expense, they are telling me that they can't force the seller to do a partial refund.
Anybody encountered this before?
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Post by jcoutu1 on Mar 11, 2021 13:32:37 GMT -6
So Reverb has stated in an email that they are in agreement with me that the damage was pre-existing, and not created during shipping. However, though they support a full refund, shipped at the seller's expense, they are telling me that they can't force the seller to do a partial refund. Anybody encountered this before? That sounds right. I'd tell the seller to either knock a hundred bucks (or whatever you think it's fair) off or you'll take a full refund. Easy as that.
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Post by Quint on Mar 11, 2021 13:53:26 GMT -6
So Reverb has stated in an email that they are in agreement with me that the damage was pre-existing, and not created during shipping. However, though they support a full refund, shipped at the seller's expense, they are telling me that they can't force the seller to do a partial refund. Anybody encountered this before? That sounds right. I'd tell the seller to either knock a hundred bucks (or whatever you think it's fair) off or you'll take a full refund. Easy as that. Yep, that's the decision I'm currently weighing.
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Post by the other mark williams on Mar 11, 2021 15:19:58 GMT -6
It's actually not a bad situation to be in, because you're really holding all the cards here. Does the seller really want to have you return it and then he try to sell it again?? Where would he sell it? Reverb knows the deal with this seller now. Everything would be harder for him on a second sale. You might be able to negotiate to a place you feel good about.
Or you might prefer to just send it back and start over. Your choice.
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Post by Quint on Mar 11, 2021 16:29:43 GMT -6
It's actually not a bad situation to be in, because you're really holding all the cards here. Does the seller really want to have you return it and then he try to sell it again?? Where would he sell it? Reverb knows the deal with this seller now. Everything would be harder for him on a second sale. You might be able to negotiate to a place you feel good about. Or you might prefer to just send it back and start over. Your choice. I don't know. Is that how Reverb works? I wasn't aware that there would somehow be some sort of sanctions or that things would be somehow "harder" for the seller to try to sell on Reverb again. I guess I'm not sure what you mean? This is the first time I've ever really had to deal with anything like this on Reverb. So I'm still learning as I go.
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Post by indiehouse on Mar 11, 2021 17:12:39 GMT -6
So Reverb has stated in an email that they are in agreement with me that the damage was pre-existing, and not created during shipping. However, though they support a full refund, shipped at the seller's expense, they are telling me that they can't force the seller to do a partial refund. Anybody encountered this before? That sounds right. I'd tell the seller to either knock a hundred bucks (or whatever you think it's fair) off or you'll take a full refund. Easy as that. Yep. If you think you already got a good deal, and you want to send it to Vintech, I’d at least ask for all costs for that repair (shipping, etc). Plus maybe a little extra to cover your time that you spent on this, that you’ll spend packing and shipping this thing off to Vintech, etc.
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ericn
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Post by ericn on Mar 11, 2021 17:14:18 GMT -6
So Reverb has stated in an email that they are in agreement with me that the damage was pre-existing, and not created during shipping. However, though they support a full refund, shipped at the seller's expense, they are telling me that they can't force the seller to do a partial refund. Anybody encountered this before? The idea is this, it’s damaged but we want this over, Reverb doesn’t want to be involved if it gets to Vintech and they find more issues, they just want it done with. From their point of view it’s easiest to return it to the seller make him it eat it all and get it repaired if he wants to re- list it. Simple as that.
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Post by ab101 on Mar 11, 2021 17:29:09 GMT -6
There also claim possibilities with those providing the financing.
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Post by Bat Lanyard on Mar 11, 2021 20:45:49 GMT -6
That sounds right. I'd tell the seller to either knock a hundred bucks (or whatever you think it's fair) off or you'll take a full refund. Easy as that. Yep, that's the decision I'm currently weighing. I bought the Tree MK1 I have and it came beat to shit. Mint in the photos for sure. The seller said his wife mailed it (literally, she USPS'd it with one layer of bubblewrap around it in a loose box). It had two severely bent rack ears, but I plugged it up and gave it some warm-up time. Beautiful sound, fortunately. Messaged the seller w/photos. He offered to take off a bit. I doubled his figure and he issued a refund. Took the front panel off (which was a challenge) and banged the bends out in the garage. Thing sounds amazing, but I would definitely decide what it means to you if it's working well. Otherwise, ship it back and the seller's now down even further from what he sold it to you for. It's a shit show all around though these days, IMHO.
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Post by traceaudio on Mar 11, 2021 21:56:40 GMT -6
Reverb states that when selling a piece of gear as "as is" the seller must still aureately describe the unit. If the unit is not as described, which sounds like it wasn't described accurately in this case, you would be entitled to a refund. Knowing how Reverb handles these sort of situations they would likely force the seller to give you a full refund in exchange for the returned gear. I would be surprised if they made the seller do a partial refund of sorts and let you keep the gear, but you never know! Best of luck with this and hope you don't run into any more sketchy sellers!
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Post by zonkola on Mar 12, 2021 19:59:35 GMT -6
I've also had good experiences with Reverb support. Once as a buyer dealing with a slippery fraudster who sold me one item, shipped me something completely different, and had lots of convoluted stories to tell, and once as a seller when a ribbon microphone was damaged during shipping. (Fortunately, I had sprung for the sparkle pony Reverb shipping insurance and Matt Stager provides stellar customer support.)
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