Possible new ILok problem

jesus! what a cluster fuck that company is??? i've owned the waves platinum package for 11 years, i wonder if i still do?

Update. This is a response from ilok about what's going on.From the duc forum.

"It looks like there is some speculation and misinformation being posted here so we'd like to clear up what is going on.

First, the entire iLok ecosystem was unaffected by the Heartbleed vulnerability. This includes the iLok.com website, the iLok License Manager application, and our license activation services. Our site and services are running smoothly without any problems.

Second, we did send emails to a small number of iLok users regarding license deposits that were made to their accounts by mistake. These users were not randomly chosen, we actually audited every single license to carefully identify only those that were mistakenly deposited.

If you didn't receive an email from us, there were no mistaken deposits identified in your account. But since there seems to be so much speculation and concern by those who were not affected, we're happy to share more information here.

The license deposits that we sent emails about were deposits created by our server, NOT deposits made to an iLok account by a software publisher. These deposits were made when our server saw an iLok but failed to recognize the licenses on that iLok as the very same licenses that already were listed in the iLok account. This created a duplicate of the license, and in some cases, created a full license when what was actually seen on the iLok was an expired license.

This means that the licenses that are being removed are duplicate licenses that should never have been deposited.

So what does this mean for you?

If you didn't get an email from us, that means nothing was changed in your iLok account.

If you did get an email from us, your email lists the licenses that were mistakenly deposited. If the license is currently activated on an iLok, we told you which iLok the license is on, and how to return it. Only the licenses listed are set to be returned.

Several of the posters here had purchased this type of license from another iLok user. Unfortunately we can only direct them back to the party that they purchased the duplicate license from.

We’d like to take this opportunity to publicly apologize to the iLok users who received the mistaken deposits for any inconvenience this may have caused.

Again, if you didn't receive an email from us, your account was not changed in any way.

We hope this helps clear up the questions and worries being posted here. Our support team has been answering the questions of the affected users that have written in to us, and will continue to do so.
__________________
iLok.com
License Management"

quote " 
The license deposits that we sent emails about were deposits created by our server, NOT deposits made to an iLok account by a software publisher."

ah how do you draw the conclusion that innocent parties are affected ?  How can 1 license be in two separate accounts owned by two separate people ?

i'm not sure if your asking me? or if i understand your question? But here's my reply to what i think your asking lol
Dudes innocently purchased product licenses from other people who had Ilok licenses for that specific product, they paid their money, and then transfer the license approved via PACE ILOK. Now they found THEIR mistake, and taking back product from guys who thought they purchased it legally?? And after the grievance time frame for paypal is gone. If anyone should be held culpable, it's the person who mistakenly got a license for something they never purchased, took it as there own, and sold it to an "unsuspecting".

does that make sense?

please let this be the final nail in the coffin to the ridiculous ilok situation.

Yes, there has to be a way to protect software development.

ilok has proved again, and again, and again (need i repeat once more - probably) and again, that it is not the answer.

Cheers,
Geoff

@tonyc: yes i was asking out of curiosity as i don't understand how you know what you are saying is true ?

I use ilok and protools everything is fine ?

Ilok says their server sent out duplicate licenses to the registered owner.

unless i misunderstand the ilok system, i don't think it is possible for two different people with two different accounts to have the same license?

So how did person A sell their license to person B and then person A retain the license and person B has it clawed back as a duplicate ?

It seems this is what you saying and I dob't think that is possible as each licence is only in one account in the ilok system.

i thought ilok is like ua, they administer the account:.with ilok you request and pay to transfer licenses.

Do you actually know a legitimate owner who lost their ilok license without selling it ?

If so, why didn't they just reload their legitimate license ?

Something about this doesn't make sense ?

If i lost my ssd license i have my receipt and I would just email ssd and ilok and request the license be reinstated ?

I do want to be sympathetic but why does caveat emptor not apply with plug in purchases over the internet ?  Sounds to me in the example you give that the seller knew something was fishy and mislead the buyer ?  How could an honest person think oh I bought 1 license and now i have two so I will sell one.

call me old school; what ever happened to doing the right thing  ?

I know a number of companies, slate and UA for, example, who bend over backwards to try to do the right for their customers when they can !  Well I think that is a two way street and customers should not take advantage of those companies either, including ilok.

anyway, a legitimate owner has their receipt and will get their licence reinstated: other's may have got screwed, ?

 I still don't understand how either the iloc or the manufacture's system didn't realize that two identical license authorization went to two different people  at two different points in time, on two different computers in two different iloc managers and iloc is wrong for saying hey wait a sec ?

I had never heard of this before but I am starting to think now I know why ilok brought in the new manager system; we can chose to be part of the problem or the solution

feel like the seller is holdin a smokin gun on this one ?

Bizarre: so in the second instance they have their electronic receipt and that should get reinstated

Not arguing with you : just thinking of all the hassle's i have had when ilok failed and if ilok couldn't even see they had duplicated licences: something tells me it was the same boob who did the qc on their new system roll out last year !

As far as I understand it the developer is who must approve license transfers which pace then executes after the seller pays them.

I'm having a bad morning...

holy shit what a crock! Talk about obtuse.
Pro tools expert quote

"You are correct that you have been a victim of fraud, but iLok is the innocent party here. Their responsibility is largely to the software vendors and developers who contract them to provide protection for their products. Because iLok effectively has a complete database of who owns what, they can check if licenses end up in accounts of people who shouldn’t have them and from your experience they clearly do, but they are protecting their clients, the software developers."  


Yeah, fuck the end CUSTOMER!!!!! what a total bunch of horse shit, ILOK fails at their one and only job...again, and they're the innocent party? They charge fee's to transfer licenses, their magnificent system cant detect a simple thing like an unauthorized or double license on the spot? wtf is pro tools expert doing here besides being an appologist for PACE, suggesting that We, their customers, who may want to sell off some stuff, are scammers? They are scaring folks with "buy from a legit vendor or else!", and rendering the products you spent your hard earned $ on, WORTHLESS on the second hand market!

disgusting....again

there is no doubt they should go after the fraudulent sellers, sometimes people/company's make mistakes, the best thing to do is admit your mistake and do your best to make up for it, people are very forgiving when humility is present.
IMV the list of culpability is as follows

1. The criminal seller

2. Pace ilok, (the irresponsible and incompetent enabler who gave no. 1 the opportunity to do the wrong thing, and who no. 3 put his faith into as a protection outfit)

3. The buyer is the only one who ultimately DESERVES protection here, the software designers/Pace should have a contingency plan in place, and insurance to protect themselves from liability, but no, screw the end customer, they are the ones being hung out to dry, if pace had there shit together, the criminal seller would have never had the chance, and the fraudulent license detection, would have given the buyer timely opportunity for recourse with the seller/ebay/paypal, but as it stands now, the end customers.... all of them...are losers, meaning the guys that got their plugs ripped from there account are 100% out, the remaining customers who may decide they want to sell their bought and paid for plugs on the used market, are screwed as well, their purchases are now seriously DEVALUED, i KNOW i wont be buying used plugs that are policed by ilok, as a matter of fact i will never buy another plug thats policed by ilok in any form, i'm even looking for a way out of PT's as of now, these guys are out of control.

btw, i lost nothing in this debacle, i just feel for the guys that did, it's just an absolute outrage the way its being handled