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Post by FAB on Dec 17, 2018 10:08:52 GMT -6
Yes it is essential and we will get the fullest and best insurance possible - it makes sense
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ericn
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Post by ericn on Dec 17, 2018 10:14:51 GMT -6
Yes it is essential and we will get the fullest and best insurance possible - it makes sense At Full Compass we always found it what simplest, cheapest, and easiest to just use the carriers insurance. Third party is just a pain in the ass.
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Post by EmRR on Dec 17, 2018 10:21:13 GMT -6
I'm 99% sure PayPal doesn't provide shipping insurance when using their service. You need to purchase your own shipping insurance through the carrier. They do say shipping damages are covered under buyer protection but no explanation of coverage, deductible or what you have to do to be covered so I would still use a well explained coverage. Covered on the basis that the seller is to provide coverage as part of the user agreement!
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ericn
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Post by ericn on Dec 17, 2018 10:32:47 GMT -6
They do say shipping damages are covered under buyer protection but no explanation of coverage, deductible or what you have to do to be covered so I would still use a well explained coverage. Covered on the basis that the seller is to provide coverage as part of the user agreement! So they are saying we cover if the seller has it already insured so hey we really don’t insure it, unless it’s alrea insured, but hey it makes us look really good in promotional lit ! I’ll bet they also self insure so they have the final say so on any claims and probably pay out twice a year on a $1 claims.
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Post by svart on Dec 17, 2018 10:36:26 GMT -6
Same crowd that wants the sound of the "real thing" for pennies on the dollar as it is..
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Post by FAB on Dec 17, 2018 10:39:33 GMT -6
Yes we will get carrier insurance not 3rd party - it is best in the long run to insure with the company responsible for delivery.
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Post by EmRR on Dec 17, 2018 11:09:52 GMT -6
Covered on the basis that the seller is to provide coverage as part of the user agreement! So they are saying we cover if the seller has it already insured so hey we really don’t insure it, unless it’s alrea insured, but hey it makes us look really good in promotional lit ! I’ll bet they also self insure so they have the final say so on any claims and probably pay out twice a year on a $1 claims. The seller HAS to insure and track according to PayPal policy, so if there's a claim and it's not insured, it's a violation and the buyer will get a refund.
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Post by kcatthedog on Dec 17, 2018 11:57:38 GMT -6
I know you guys in the states keeping saying I got this wrong and I keep phoning PayPal and am told I got this right! So, check with PP, I have been told multiple times as long as you ship with a tracking nunber there is full replacement value on purchase price and the shipping cost included in the normal pp fee 3-4%. So, why pay for insurance twice?
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Post by EmRR on Dec 17, 2018 12:28:08 GMT -6
I know you guys in the states keeping saying I got this wrong and I keep phoning PayPal and am told I got this right! So, check with PP, I have been told multiple times as long as you ship with a tracking nunber there is full replacement value on purchase price and the shipping cost included in the normal pp fee 3-4%. So, why pay for insurance twice? Did PayPal tell you the vendor doesn't have to purchase insurance? The other issue is how far a tracking # extends past the border of origin. Some do, some don't, some countries don't qualify, and that can be a disqualifying factor. Insurance is the only thing that covers that for the vendor as far as I can tell, unless there's been a major change in the way this works.
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Post by jcoutu1 on Dec 17, 2018 12:38:38 GMT -6
I know you guys in the states keeping saying I got this wrong and I keep phoning PayPal and am told I got this right! So, check with PP, I have been told multiple times as long as you ship with a tracking nunber there is full replacement value on purchase price and the shipping cost included in the normal pp fee 3-4%. So, why pay for insurance twice? Show me the policy on their site. I can't find it.
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ericn
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Post by ericn on Dec 17, 2018 13:06:13 GMT -6
I know you guys in the states keeping saying I got this wrong and I keep phoning PayPal and am told I got this right! So, check with PP, I have been told multiple times as long as you ship with a tracking nunber there is full replacement value on purchase price and the shipping cost included in the normal pp fee 3-4%. So, why pay for insurance twice? Because it’s cheap and easy to insure something when you require someone else to insure it. If the shipper fails to insure it the user agreement probably states PayPal can take the cost of the item or repairs plus a percentage right out of the sellers bank acct or CC. The agreement probably also states you agree to arbitration where you will lose plus arbitration costs because you agreed to those terms. So they can provide insurance to the buyer because the sellers going to pay one way or another!
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Post by kcatthedog on Dec 17, 2018 15:25:14 GMT -6
I have had this conversation by telephone with pp admin multiple times over the last few years. If you want the facts, call pp and ask them. Everything I buy crosses at least one international border cdn/Us and I have also shipped and bought or sold to/from uk and Germany.
Perhaps, PP administers things differently in the US. Here, I can use the national carrier, get a tracking number which include $100 of insurance and between me and the shipper/buyer pp admin has always told me they cover full invoice value and shipping if there are problems.
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Post by jcoutu1 on Dec 17, 2018 15:36:13 GMT -6
I have had this conversation by telephone with pp admin multiple times over the last few years. If you want the facts, call pp and ask them. Everything I buy crosses at least one international border cdn/Us and I have also shipped and bought or sold to/from uk and Germany. Perhaps, PP administers things differently in the US. Here, I can use the national carrier, get a tracking number which include $100 of insurance and between me and the shipper/buyer pp admin has always told me they cover full invoice value and shipping if there are problems. Phone conversation doesn't protect you when trouble arises. If it's not in the documentation, it doesn't exist.
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Post by kcatthedog on Dec 17, 2018 15:42:51 GMT -6
I guess it was just a coincidence then when I received 100% of my money back: you guys must be right ! I only deal with Cdn pp people so maybe they administer things differently here to get business, but I have been told this for well over 5 years by a lot of different PP staff, all those calls are tape-recorded too. Anyway, I called PP USA and will get a call back so let's find out if they do tings differently in the states ?
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Post by bigbone on Dec 17, 2018 15:52:47 GMT -6
Phone conversation doesn't protect you when trouble arises. If it's not in the documentation, it doesn't exist. I don't know in the US, here in Canada in most business phone call you got a message saying the conversation is been record in case of future claim. It is a legal as it can get.
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Post by jcoutu1 on Dec 17, 2018 16:19:34 GMT -6
I guess it was just a coincidence then when I received 100% of my money back: you guys must be right ! I only deal with Cdn pp people so maybe they administer things differently here to get business, but I have been told this for well over 5 years by a lot of different PP staff, all those calls are tape-recorded too. Anyway, I called PP USA and will get a call back so let's find out if they do tings differently in the states ? Were you the seller?
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ericn
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Post by ericn on Dec 17, 2018 16:29:45 GMT -6
I have had this conversation by telephone with pp admin multiple times over the last few years. If you want the facts, call pp and ask them. Everything I buy crosses at least one international border cdn/Us and I have also shipped and bought or sold to/from uk and Germany. Perhaps, PP administers things differently in the US. Here, I can use the national carrier, get a tracking number which include $100 of insurance and between me and the shipper/buyer pp admin has always told me they cover full invoice value and shipping if there are problems. As a buyer you are covered, it’s the seller weather he directly passed the cost on or not who has to insure it. It may seam like stupid nuance but it’s not it’s important detail. That said I know insurance agents and executives who don’t know all the little fine details of their policies. With PP your speaking to somebody who is reading off a screen, so always, always realize that they are reading the script to what their search brought up.
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Post by kcatthedog on Dec 17, 2018 16:41:26 GMT -6
I have bought and sold using PP many many times.
Anyway, I called PP USA 1-402-935-2050 and was told that there is insurance included. The seller always pays the PayPal fee but that as long as the seller and buyer are registered PP account holders and as long as there is a tracking number , than the total value of the transaction less the PP fee is insured.
For shipping, it was a little ambiguous, apparently there is the possibility of the Buyer having their shipping costs reimbursed, but the buyer needs to request that from PP and PP reviews the request and may or may not grant it.
They say the total transaction cost will be covered by the insurance minus the fee so personally I try ti negotiate some or al of the shipping costs in the total payment.
The only reason I asked this here was that the original non european shipping costs, plus insurance , seemed really high for this microphone. So, I asked if they were using PP as there is no need to buy extra insurance which should mean the company's total costs to clients would fall somewhat. So, I asked as I was interested to see if the costs would fall somewhat, as now seems to be indicated in the latter postings above.
If people feel more secure paying for more and or duplicate insurance, I guess that is a personal decision.
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Post by EmRR on Dec 17, 2018 17:37:59 GMT -6
I can't find a thing in print regarding shipping damage, other than damage falls under the category of 'item not as described' which triggers a refund decision in a dispute. Nothing about insurance reimbursement to the seller.
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Post by BenjaminAshlin on Dec 17, 2018 18:23:27 GMT -6
I have bought and sold using PP many many times. Anyway, I called PP USA 1-402-935-2050 and was told that there is insurance included. The seller always pays the PayPal fee but that as long as the seller and buyer are registered PP account holders and as long as there is a tracking number , than the total value of the transaction less the PP fee is insured. For shipping, it was a little ambiguous, apparently there is the possibility of the Buyer having their shipping costs reimbursed, but the buyer needs to request that from PP and PP reviews the request and may or may not grant it. They say the total transaction cost will be covered by the insurance minus the fee so personally I try ti negotiate some or al of the shipping costs in the total payment. The only reason I asked this here was that the original non european shipping costs, plus insurance , seemed really high for this microphone. So, I asked if they were using PP as there is no need to buy extra insurance which should mean the company's total costs to clients would fall somewhat. So, I asked as I was interested to see if the costs would fall somewhat, as now seems to be indicated in the latter postings above. If people feel more secure paying for more and or duplicate insurance, I guess that is a personal decision. PayPals customer/supplier service isn't as good outside the US/Canada. I have been burned by PayPal several times and avoid using them whenever possible. Shipping prices from the EU are often "overpriced" unless you are buying from a big place like thomann. I assume they would get a significant bulk discount. 160euros is a bit expensive, but anything around 100eur is par for the course. It looks like its based around the D-12 from groupdiy, so if you are unhappy with the shipping cost of this just buy a Stam 67. I don't think there is a need to carry on ripping a small company regarding shipping/insurance cost. I'm sure they would give you a reason if you rang them instead of PP.
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Post by kcatthedog on Dec 17, 2018 20:17:16 GMT -6
Ah, the original question was fair as the non eu non vat price went up very much for shipping a small not heavy object. Asking if they were using PayPal was just a way to see if there were a lower cost option and the poster pm’d me to ask about PayPal so I explained and they are apparently reviewing that.
The rest of the conjecture about whether PayPal does or doesn’t offer insurance has nothing to do with the mike and PayPal does offer insurance.
I personally have had years of very good PayPal service. I have only had two problems: each time with sellers who were scamming me and PayPal was very helpful.
Given the cost of good used recording gear, paying 3-4 % including insurance as I am dealing with someone I literally don’t know in some other part of the world seems like good value to me.
So, if the company offers PayPal as a service, I think that is value added. I would expect the non eu non vat cost to fall a fair bit, unless there is something about shipping from Mallorca that significantly increases costs ?
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Post by javamad on Dec 18, 2018 3:34:22 GMT -6
Hi FAB,
I checked out the website and there is no option to supply an EU VAT number to be able to purchase ex-VAT.
A lot of your EU customers will be VAT-registered and will be looking for a way to not pay VAT on inter-EU purchases
This is something you need to get set up on your site.
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Post by FAB on Dec 18, 2018 6:19:01 GMT -6
Hi everyone, First thank you for all your input it's much appreciated. We are working hard on sorting out our payment pages, VAT etc.. Hopefully it won't be too long - our web designer is based in Argentina so slight time differences involved. The Talaiotaudio.com website has the new vat free prices for USA etc.. just need to add to the FAB website and then sort out other vat related issue, payment option buttons etc... Have a good day
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Post by kcatthedog on Dec 18, 2018 6:51:56 GMT -6
Great, thx, good to work out a solution in real time and now your company and products will be better represented.
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Post by javamad on Dec 18, 2018 18:27:19 GMT -6
Yes. And some sound samples would go a long way to keeping the discussion about the mics rather than tax law, import duties and insurance :-)
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