Post by popmann on Jun 14, 2018 12:58:58 GMT -6
I've used these things for....I dunno....15 years? Never had a single problem. Unlike iLok....ehm, but today, I go to run Cubase...nada. "some licenses can't be found". Huh? so I run the eLicenser app (I'm on the MacBook if this matters)--and it has labeled one of my two eLicensers as "broken".
"This eLicenser is broken and can no longer be used. Please contact your software vendor for a replacement."
Huh? So, it SEES it....even reads me the serial number....but, says it's broken and need replacement.
Now--if it saw it was physically failing--I could've simply transferred all my licenses to the OTHER one, which literally IS here for that reason--as a backup. I pulled it out a few weeks ago to order up a second demo period for Cubase 9.5 to check out the Hermode Tuning (see other thread)....but, the big dollar old Cubase license and all the VSL stuff is on the now "broken" one.
Has anyone run into this? This couldn't come at a worse time--I literally am doing my very rare string arranging...and VSL no run without the license on the 'broken' one....I'm going to try it on the PC....if I can get it to recognize there, maybe I can transfer the licenses to the second dongle.
...and obviously contact the vendors--but, Steinberg and VSL....isn't someone going to want me to send them the broken one? If so....which one? Will they somehow verify that it's indeed broken and mark it that way on the eliscener server so the other can see that?
"This eLicenser is broken and can no longer be used. Please contact your software vendor for a replacement."
Huh? So, it SEES it....even reads me the serial number....but, says it's broken and need replacement.
Now--if it saw it was physically failing--I could've simply transferred all my licenses to the OTHER one, which literally IS here for that reason--as a backup. I pulled it out a few weeks ago to order up a second demo period for Cubase 9.5 to check out the Hermode Tuning (see other thread)....but, the big dollar old Cubase license and all the VSL stuff is on the now "broken" one.
Has anyone run into this? This couldn't come at a worse time--I literally am doing my very rare string arranging...and VSL no run without the license on the 'broken' one....I'm going to try it on the PC....if I can get it to recognize there, maybe I can transfer the licenses to the second dongle.
...and obviously contact the vendors--but, Steinberg and VSL....isn't someone going to want me to send them the broken one? If so....which one? Will they somehow verify that it's indeed broken and mark it that way on the eliscener server so the other can see that?
