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Post by Ward on Aug 9, 2018 9:47:20 GMT -6
At least the 1073eq and 76ADG are supposed to be both coming in September at the same time. I still hold out hope that I can get all three units shipped at the same time. I've asked about this multiple times. NO response though... Nope. Wrong again, to quote Cynthia Weil and Tommy Lee James (As sung by Martina McBride) I received an email stating they were pushed back until later in October.
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Post by Quint on Aug 9, 2018 9:57:46 GMT -6
At least the 1073eq and 76ADG are supposed to be both coming in September at the same time. I still hold out hope that I can get all three units shipped at the same time. I've asked about this multiple times. NO response though... Nope. Wrong again, to quote Cynthia Weil and Tommy Lee James (As sung by Martina McBride) I received an email stating they were pushed back until later in October. That's just the latest word. At one point in time they actually both were slated to be shipping in September.
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Post by subspace on Aug 9, 2018 10:03:32 GMT -6
Well, I got my first confirmation e-mail that they received my order yesterday. Ordered on April 14th and confirmation e-mail on August 8th, in a way that's kind of impressive, order confirmed one month after they were supposed to ship. Regardless, I knew what I was signing up for, great prices made possible by not paying for infrastructure. Interested in what the mentioned sweetener will be, free Sowter upgrades for the patient? hint-hint Sweetener? It just mentioned a discount or compensation offer for the additional wait time.
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Post by kcatthedog on Aug 9, 2018 11:42:21 GMT -6
My confirmation email for adg was may 5th for July ship, now we will see who gets what in September ?
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Post by kilroyrock on Aug 9, 2018 12:53:49 GMT -6
at least I now know they got my order
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Post by jtc111 on Aug 9, 2018 12:59:47 GMT -6
Nope. Wrong again, to quote Cynthia Weil and Tommy Lee James (As sung by Martina McBride) I received an email stating they were pushed back until later in October. So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless.
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Post by Ward on Aug 9, 2018 13:00:16 GMT -6
at least I now know they got my order and your money
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Post by subspace on Aug 9, 2018 14:02:16 GMT -6
at least I now know they got my order and your money Possible sweetener?:
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Post by stam on Aug 9, 2018 14:37:58 GMT -6
Nope. Wrong again, to quote Cynthia Weil and Tommy Lee James (As sung by Martina McBride) I received an email stating they were pushed back until later in October. So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless. Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship.
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Post by woofhead on Aug 9, 2018 14:39:44 GMT -6
I think a good idea for compensation would be that you can order anything they make for the introductory price available for the 1st 100 units. Customers can have their choice and so will b happy plus more sales for them.If thats not acceptable to buy another product just a simple 100 dollar discount.I was seriously considering 2 products and would have liked to preorder in the time since I ordered the 1073,s but would like to see and hear them before ordering more.I would imagine many others may feel the same.
Mike
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Post by matt@IAA on Aug 9, 2018 14:55:53 GMT -6
So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless. Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship. Sarcasm: best customer service tool known to man.
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Post by Ward on Aug 9, 2018 16:51:01 GMT -6
So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless. Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship. Emails, you say?
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Post by jtc111 on Aug 9, 2018 16:51:35 GMT -6
So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless. Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship. While I understand you don't like the criticism, it's important that you understand the difference between invalid and valid criticism. Your track record and history are what they are. You own that. The way you've handled your business ...missing stated delivery dates, poor communication... no one but you controlled that. The complaints are valid. Two or three weeks back, you made a bold statement and said in two months everything would be in stock and would ship within two days of ordering. People were relieved to see that because it looked like you were finally addressing the issues but if you're now saying that items promised for September delivery are being pushed into October, that bold statement has no validity. To be clear, the problem isn't the long wait times. I've ordered several custom guitars and each time I waited more than a year before they were delivered. I ordered a HendyAmps mic pre that took 6 months to show up. The difference between those companies and your company is that they were all very upfront about the wait times and they delivered when they said they'd deliver. I have no idea what method you use to estimate delivery dates but it's clearly way off and when you don't meet those dates, you get complaints. People really are willing to wait for quality gear. If you tell someone a unit will be delivered in five months, they have no cause to complain when three months have gone by. But if you promise it in two, and don't deliver for five, they have every right to complain and they will ...repeatedly. Communications appears to still be an issue. I asked a simple question via your website two days ago and still haven't received an answer. I know in the past you said something about getting back to all emails within a week, but to be very blunt and honest, that's unimpressive. I can send a letter from NY to California and get a response back in NY in less than a week. This seems like a really simple thing to get right; I don't understand why the problem continues. Going forward, I really do hope you address these issues in a meaningful and productive way. I've seen enough people praise your products that I was curious enough to order a couple of things, but I've also seen enough complaints that I know if I ever needed something for a project, your delivery estimates are much too fluid to be reliable. I look forward to the day when people say, "Stam... great products, good communication, and he delivers when he says he will."
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Post by stam on Aug 9, 2018 17:19:38 GMT -6
Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship. While I understand you don't like the criticism, it's important that you understand the difference between invalid and valid criticism. Your track record and history are what they are. You own that. The way you've handled your business ...missing stated delivery dates, poor communication... no one but you controlled that. The complaints are valid. Two or three weeks back, you made a bold statement and said in two months everything would be in stock and would ship within two days of ordering. People were relieved to see that because it looked like you were finally addressing the issues but if you're now saying that items promised for September delivery are being pushed into October, that bold statement has no validity. To be clear, the problem isn't the long wait times. I've ordered several custom guitars and each time I waited more than a year before they were delivered. I ordered a HendyAmps mic pre that took 6 months to show up. The difference between those companies and your company is that they were all very upfront about the wait times and they delivered when they said they'd deliver. I have no idea what method you use to estimate delivery dates but it's clearly way off and when you don't meet those dates, you get complaints. People really are willing to wait for quality gear. If you tell someone a unit will be delivered in five months, they have no cause to complain when three months have gone by. But if you promise it in two, and don't deliver for five, they have every right to complain and they will ...repeatedly. Communications appears to still be an issue. I asked a simple question via your website two days ago and still haven't received an answer. I know in the past you said something about getting back to all emails within a week, but to be very blunt and honest, that's unimpressive. I can send a letter from NY to California and get a response back in NY in less than a week. This seems like a really simple thing to get right; I don't understand why the problem continues. Going forward, I really do hope you address these issues in a meaningful and productive way. I've seen enough people praise your products that I was curious enough to order a couple of things, but I've also seen enough complaints that I know if I ever needed something for a project, your delivery estimates are much too fluid to be reliable. I look forward to the day when people say, "Stam... great products, good communication, and he delivers when he says he will."
Honestly, I don't care. I have been criticized and accused of being a scammer since day one on this and other forums, I am very much used to it know and I take it with a pinch of salt and joke about it. Things are what they are and I can only do my best, if my best is not good enough then too bad. I tried. Yes, I did say everything would in stock in 2 months, guess what, stuff happens, plans change and above all everything sold out even before I could have stock, lately things have been quite crazy and orders have multiplied drastically, I guess because we do things with such passion and love. I tell my clients what my providers tell me, I even leave a margin in case one of them fails but when you are trying to make the best gear possible at an affordable price then you will have issues, over and over again, this is an old and boring discussion. Like I tell everybody, nobody is forced to reserve anything, buy it when it's in stock and problem solved. I cant control timelines even when I set them as realistically as possible. I know a lot of people dislike me, and my company and they have valid reasons but we also get a lot of love and I just rather focus on the positive things and those positive people to gradually improve. About emails and how simple it is, yes, sure, you try to answer 800/900 emails a day while having to do your job. Good luck. I will tell you what is simple to understand, we don't have the man power to answer so many emails, this is why Miguel has started sending newsletters and generalized updates which some here now say they don't even make sense. We also have a third person starting for customer service and improving time responses. Ward, yes, emails. If you didn't get one try contacting Miguel at info@stamaudio.com , he has updated everybody, maybe it went into your spam. Overall my feeling is.... I stopped caring about the complaints on delays and customer service, I really do not care anymore, I try to build the best sounding gear in the world with all my love and passion so that my clients can have the best tools possible and I do it at a price that is quite frankly ridiculous, I don't care about the money, we all need it but my passion is audio and people using my stuff, not my bank account. This is not to say that I will not try my best to improve these things, when I say I stopped caring I mean that it doesn't bother me in a negative way anymore. So carry on complaining if you want, I will still be here tomorrow trying to build the best units I can and hopefully we will be friends one day and you will get to enjoy them as well There are bigger problems in life than waiting a few months for a unit. Peace out Josh
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Post by kcatthedog on Aug 9, 2018 19:23:51 GMT -6
Joshua, I don't think anyone is questioning or critiquing your passion and commitment to building the best quality gear you can.
Please hear that people are asking you to also care equally about your business communications quality and delivery forecast accuracy to improve how you manage your clients' expectations.
Experience seems to suggest that your actual delivery capacity is at least twice what you tell clients.
Why not take that to heart and instead of telling your clients that you don't care, why not tell us you do care and that going forward you will provide more conservative delivery dates ?
Sometimes the most difficult thing to hear is what you don't want said to you.
People are being frank with you because they care about you and your business. Trust me, silence will not be better.
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Post by Johnkenn on Aug 9, 2018 19:39:28 GMT -6
So much for the fable about everything being in stock and ready to ship sometime in September. Honestly, I don't know why they even bother to give shipping updates. They're completely meaningless. Yeah, me neither, we should just go back to not emailing clients and things shipping whenever they ship. Not a good look
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Post by kcatthedog on Aug 9, 2018 19:59:20 GMT -6
Not a good Comms day: let’s put it to bed and move on.
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Post by kilroyrock on Aug 9, 2018 21:38:16 GMT -6
at least I now know they got my order and your money True... If it goes south, I've always wanted to go to chile..
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Post by forgotteng on Aug 9, 2018 21:41:43 GMT -6
Not to be cheeky, but I kinda agree with Josh. If you want to get things right away then wait until it’s in stock. Nobody is forcing me to preorder. Or start your own company with excellent service and compete with Stam. Maybe you will have as good a product or maybe you will have amazing timetables and lame gear. Again I don’t want to add to beating a dead horse but I’m ok if people stop preordering Stam gear. I’ll keep buying.
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Post by matt@IAA on Aug 9, 2018 21:48:58 GMT -6
This is a classic example of a false dichotomy. Being happy with the gear doesn’t preclude disappointment with the customer service side. Being passionate about customer service doesn’t challenge being passionate about gear.
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Post by Johnkenn on Aug 9, 2018 21:52:04 GMT -6
I’m REALLY trying to keep my mouth shut. Really.
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Post by Johnkenn on Aug 9, 2018 22:10:25 GMT -6
Can’t do it.
I’m waiting on two orders. Possibly a third. One that you kindly offered to me as a thank you for this forum’s support. I greatly appreciate that. I’ve just put delivery time out of my mind. I’ll get them when i get them. But dude, you’re coming off as extremely ungrateful. That last post is the stuff that makes careers end. People send you their HARD EARNED MONEY with nothing but an internet promise that they will get something in the long term. Smart Ass responses like that aren’t going to win you many fans. I can appreciate that you’re absolutely swamped - past the point of being overwhelmed. I also appreciate that your products I’ve bought and tried have been of a quality that is rarely seen at this price point. I would say better than some other competitors in this weight class...But you are not a victim in this scenario.
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Post by stam on Aug 10, 2018 1:15:08 GMT -6
Joshua, I don't think anyone is questioning or critiquing your passion and commitment to building the best quality gear you can. Please hear that people are asking you to also care equally about your business communications quality and delivery forecast accuracy to improve how you manage your clients' expectations. Experience seems to suggest that your actual delivery capacity is at least twice what you tell clients. Why not take that to heart and instead of telling your clients that you don't care, why not tell us you do care and that going forward you will provide more conservative delivery dates ? Sometimes the most difficult thing to hear is what you don't want said to you. People are being frank with you because they care about you and your business. Trust me, silence will not be better. Of course I care, what I said was that it does not affect me in a negative way as I answered another forum member about me not liking criticism!
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Post by stam on Aug 10, 2018 1:21:53 GMT -6
Can’t do it. I’m waiting on two orders. Possibly a third. One that you kindly offered to me as a thank you for this forum’s support. I greatly appreciate that. I’ve just put delivery time out of my mind. I’ll get them when i get them. But dude, you’re coming off as extremely ungrateful. That last post is the stuff that makes careers end. People send you their HARD EARNED MONEY with nothing but an internet promise that they will get something in the long term. Smart Ass responses like that aren’t going to win you many fans. I can appreciate that you’re absolutely swamped - past the point of being overwhelmed. I also appreciate that your products I’ve bought and tried have been of a quality that is rarely seen at this price point. I would say better than some other competitors in this weight class...But you are not a victim in this scenario. I know it won't gain me any fans but I thing I am being miss interpreted here, all I tried to say was that I kept a positive mindset and that criticism was not something affecting me negatively anymore, I have grown a thick skin thanks to my mistakes and the many internet trolls, quite the opposite of playing the victim card. You can say what you please to me, it will not change my appreciation for your work, yourself nor my gratitude towards these forums that helped me establish my brand.
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Post by lcr on Aug 10, 2018 4:48:49 GMT -6
Perhaps a cover of Phil Collins “I don’t care anymore” demoing Stam gear?
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