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Post by reddirt on Sept 12, 2017 1:10:17 GMT -6
hi guys , am running 'Tools 10 on a Snow leopard MB pro and received the message from Soundtoys plugs that i need to update my i-lok manager to keep using them (the messages were in multiples on the front page of the computer so couldn't ignore them and needed the plugs to complete an almost finished album)
So dutifully downloaded the appropriate legacy Manager for Snow leopard from the i- Lok site , did the successful uninstall of the old but the install of the new fails with the installation error window showing.
Any of you got any ideas ?
Cheers, Ross
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Post by kcatthedog on Sept 12, 2017 7:40:19 GMT -6
Are you sure you got rid of all aspects of the first i-lok manager ?
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Post by popmann on Sept 12, 2017 12:14:12 GMT -6
My guess? Your "legacy installer" isn't an update....the plug in maker requires a newer iLok software than you can use in 10.6.
It's a Soundtoys issue--maybe their support will give you a license for the older version of their suite that will run properly on 10.6. For $20 from Apple, you can install 10.8.5 still....which I'd bet will run the latest iLok software--at least for a while longer, as it's the end of that era of OS X that STARTED with 10.6--it's the most mature version of that era of fully 64bit intel based OSX.
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Post by reddirt on Sept 12, 2017 14:58:34 GMT -6
Thanks for your replies guys ; I probably should clarify -After uninstall there's now no i-Lok visible in the applications folder (is that enough Kcatt?) and the 10.6 specific update from the i-Lok site won't install so I have to assume Popmann that it's i-Loks fault?
I'm a computer luddite and put off doing any of this for these sorts of reasons.
Cheers, Ross
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Post by popmann on Sept 12, 2017 16:34:36 GMT -6
If the iLok software won't install, yes....but, the original issue was that 10.6 is too old to run the version of the iLok software that Soundtoys requires-- Soundtoy 5 require 10.8 or later on OSX.....Win7 or later on Windows.
that's what you're up against. So, the legacy iLok installer should install.....but even doing so won't help use the Soundtoys. They should either give you an old version to install for 10.6....or a refund...since it sounds like you never successfully activated the iLok license, that should be on the table.
If you want to use OS X for making music, you now have to stay current. It's Apple's new model. Companies are holding onto support for 10.8 because it's the end of the road for a LOT of working (intel) Mac hardware in music production. But, that won't hold forever. It will buy you some time.
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Post by Deleted on Sept 12, 2017 17:22:27 GMT -6
If you want to use OS X for making music, you now have to stay current. It's Apple's new model. Companies are holding onto support for 10.8 because it's the end of the road for a LOT of working (intel) Mac hardware in music production. But, that won't hold forever. It will buy you some time. That sums it up pretty well (and Mike Thornton has a nice take on this same subject a couple of weeks ago on PTE). If you're running a legacy system (and Snow Leopard really fits that description), then keep it legacy and don't update anything. Sooner or later you'll hit the update that breaks the system--either the thing you updated or something else. And if you don't have an image backup or every single installer, then you'll be faced with updating your whole studio. A developer of any size has limited resources and it simply makes no sense to try to maintain (and validate) software for obsolete systems. The sales pool for those systems has dried up and--even if the original pricing has accounted for a certain period of support--you just can't afford to pay somebody to keep up with the old stuff. Support engineers don't want to stay too far behind the technology curve, since it dims their future employment prospects. I've said goodbye to a few technologies. I dropped Windows XP three years ago, RTAS a couple of years back, and then dropped 32-bit AU, VST and VST3 at the start of this year. The end of 2017 will mark the end of support for 32-bit AAX (Windows 10). In all cases, I try to make that last build as solid as I can. I don't keep the old installers available for very long, since I've found that people may still purchase something I no longer support and I don't want them to have unrealistic expectations. I think many other developers have procedures that aren't so different. It's tough to say goodbye to some of these old technologies (I don't miss RTAS), but that's the reality of the world we live in. Faster processors allow new power for new systems. Older ones fall by the wayside.
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Post by Bob Olhsson on Sept 12, 2017 18:36:38 GMT -6
There's a second "legacy" installer that needs to be installed in addition. It's in the new iLock package.
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Post by reddirt on Sept 12, 2017 19:11:36 GMT -6
Either I' not getting what you guy are saying or perhaps I haven't explained well enough. Soundtoys and 10.6.8 as well as 'Tools 10 have been fine for several years.
3 weeks ago Soundtoys out of left field won't run and tells me I need to update the i-Lok permissions Mgr. I can't avoid it as I've almost finished an album mix using Soundtoys plugs all over and furthermore the warning is populating with multiple copies, all my open pages. Soundtoys site tells me there are i-Lok legacy downloads on the i-Lok site specifically for 10.6.8 and directs me there.
I download that appropriate Mgr, uninstall the old one (because the manual tells me to) and attempt to install the new legacy Mgr unsuccessfully.
Of course not only do I have no Soundtoys but also and more worryingly no access to 'Tools
Cheers, Ross
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Post by popmann on Sept 12, 2017 19:17:08 GMT -6
So, you didn't buy the new Soundtoys 5? I misunderstood--I thought you bought something new to finish and album.
Then--yes, you need to get the Ilok software installed. No dragging it out of applications didn't uninstall it. If you've not emptied the trash, go in there and "put back" on the Ilok Manager---see if it will run. The manager. Not the plug ins. If you can't get the iLok manger software running and showing your licenses, you won't be able to run the protected software.
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Post by reddirt on Sept 12, 2017 23:27:17 GMT -6
Thanks for persevering Popmann - I didn;t drag the old version into the trash to uninstall, I used the uninstall that's included with the new legacy version. I just need to know if I'm missing something in how I'm doing the install e.g. nowhere in the "quick" instructions did it say to uninstall the earlier version first; I had to dive into the manual to find that so again I could just be missing a step like for example- is a residue of the old still installed and it's not showing?. Hopefully I gain some knowledge out of this.
Cheers again, Ross
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Post by popmann on Sept 13, 2017 9:14:59 GMT -6
Yeah, I'd talk to the Ilok folks. I've never done anything but run the installer on OSX or Windows. Knock on wood--never uninstalled that I remember. I feel like every time I buy something new it forces me to install the latest version....and I cringe thinking "what's THIS going to blow up".....but, it's been fine. Knock on wood again.
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Post by johneppstein on Sept 13, 2017 12:52:51 GMT -6
Thanks for your replies guys ; I probably should clarify -After uninstall there's now no i-Lok visible in the applications folder (is that enough Kcatt?) and the 10.6 specific update from the i-Lok site won't install so I have to assume Popmann that it's i-Loks fault? I'm a computer luddite and put off doing any of this for these sorts of reasons. Cheers, Ross Just because there's no i-lok vissible in the applications folder and no i-lok listed in whatever utility analog that Apple has for the uninstall utility that Win uses, does not mean that all aspects of of the old software have been wiped from the computer - there may stll be fragments or background services left that might interfere with the new installation. If that's what's happening, what to do about it is a good question. You can contact the Pace customer service people (if they have online chat that would be a good place to start) and give them full info about your OS (with all updates, list of software, etc.) and they might be able to help. I don't know about Apple, but on Windows there are commercial 3rd party uninstallers that specialize in these problems. It also may be, as someone else mentioned, that the new i-lok software is simply not comparible with your current OS and you'll have to upgrade - which may or may not require updating any amount of other stuff on your machine - from the chatter I've read regarding similar problems this appears to be a not infrequent problem with Apple OS upgrades. Stuff like this is why I hate copy protection, especially when it's a system (like i-lok) that is common to a large number of popular software publishers (so a problem originating with one upgrade can bork a bunch of other programs due to the shared protection utility), and one of several reasons that I've kept my system abgout 90% analog hardware. None of my compressors or other processors rely on copy protection to function.... (Unless you count their being hardware as "copy protection", which I suppose it is, functionally.... ) Back some years ago I used to be the guy that most people in my circle would call on to straighten out their software problems, so I still have a strong interest (observational) in these issues, but BOY am I glad that I don't commonly deal with that kind of crap anymore! At any rate, I wish you the best of luck resolving your problem, and sincerely hope that it doesn't spread into cascading software updates.
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Post by johneppstein on Sept 13, 2017 12:58:12 GMT -6
Thanks for persevering Popmann - I didn;t drag the old version into the trash to uninstall, I used the uninstall that's included with the new legacy version. I just need to know if I'm missing something in how I'm doing the install e.g. nowhere in the "quick" instructions did it say to uninstall the earlier version first; I had to dive into the manual to find that so again I could just be missing a step like for example- is a residue of the old still installed and it's not showing?. Hopefully I gain some knowledge out of this. Cheers again, Ross If you missed a step or did something out of prescribed order during the uninstall it may very well require a call to the company customer service people... (that's the kind of error that can leave nasty stuff floating around in the background or in the support files.) EDIT: Ther first knowledge to be gained from this is to always RTFM.
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Post by reddirt on Sept 13, 2017 15:26:27 GMT -6
Guys , calloo, callay, oh frabjus joy!!! i-Lok support got back to me over night and I'm good to go. The fix is that I had to set my system clock back 2 years and once installed, I can re set to this year. It installed in about 20 secs. Haven't tried it but it says successful and is staring at me from the apps folder
No where in any of the instructions does it say to do that - f**k me!!!
I appreciate your help and moral support guys.
Cheers, Ross
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Post by reddirt on Sept 13, 2017 15:37:40 GMT -6
UpDate - all is working and I am grinning!
Cheer, Ross
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