|
Post by terryrocks on Jul 27, 2016 12:59:20 GMT -6
Looking for advice.
i just received an item that was, at the very least, cosmetically damaged in trasit via usps.
what should I do?
|
|
|
Post by dandeurloo on Jul 27, 2016 13:01:27 GMT -6
Take pictures of package, packaging and talk to the sender. Hopefully they had insurance. USPS has a history of not paying out.
|
|
|
Post by drbill on Jul 27, 2016 13:08:42 GMT -6
Are you serious? Contact the seller or the dealer or the manufacturer you bought it from. Don't ask us. Honest. That's the only way you'll get handled. Oh, and do as dan mentioned - take pics to back up your claim. Going to the internet is not going to help you.
|
|
|
Post by terryrocks on Jul 27, 2016 13:12:20 GMT -6
I did contact the seller immediately after opening and seeing the damage. I'm just asking here because I'm sure some of you have had a similar experience.
|
|
|
Post by drbill on Jul 27, 2016 13:23:16 GMT -6
you should be good to go then - if you purchased from a reputable dealer / manufacturer.
|
|
|
Post by kcatthedog on Jul 27, 2016 13:44:01 GMT -6
If it was a private sale and you used paypal you can file a claim with them for in transit damage but do take pics etc..
|
|
|
Post by terryrocks on Jul 27, 2016 13:54:01 GMT -6
It was a private sale and i paid with paypal (goods/services) The seller seems to think i should be fine since the circuit works.
|
|
|
Post by EmRR on Jul 27, 2016 14:07:18 GMT -6
The seller is wrong, that's not what you paid for.
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 27, 2016 14:24:09 GMT -6
It was a private sale and i paid with paypal (goods/services) The seller seems to think i should be fine since the circuit works. How was the item described when you purchased it ? Were there pictures? Your purchase was an agreement to purchase for what you paid with the understanding that it would be shipped in that condition and properly packed so that it would arrive in that condition! What shipper was used? USPS if he insured it and it has a reasonably good packing claim's are pretty easy. FEDEX, UPS unless it was packed "professionally " by their agent, good luck, their idea how it should be packed is pretty high ( I have never seen their professionals meet their own standards) so they probably won't approve the claim on those grounds ( unless you are employed by a company that they bill in the millions and you can deal with the company's rep) The thing with some gear that has cosmetic or chassis damage is the board can have cracks and develop intermittent issues, so very carefully inspect it As a former gear pimp who sometimes flips gear I'm always very liberal when dealing with damage claims, stuff happens and as a buyer I want to be happy so that's how I treat others I have had no problem with either taking stuff back or adjusting price or dealing with USPS insurance. It's not worth some disappointed buyer spamming people who are interested in buying ! I would figure out what would make me happy as a buyer , start a Claim with the shipper and if the seller seams uncooperative PayPal ( eBay or where ever you bought it through has a claim or complaint system. If you used a Credit Card to fund the PayPal I would consider contesting the charge and explain why!
|
|
|
Post by terryrocks on Jul 27, 2016 14:43:53 GMT -6
There were no picures before, but his reply to the pics I sent "no!!!!" Would indicate it was not in the same condition when he shipped it
|
|
|
Post by kcatthedog on Jul 27, 2016 14:49:51 GMT -6
You can launch a dispute with paypal but it may hinge on how the item was described ? I always ensure the electronic receipt explicitly describes the condition of the item. Email paypal they will ask if you have contacted the previous owner and whether the matter is resolved to your satisfaction. If you have and yo are not satisfied, launch the dispute, they won;t pay the previous owner, and if the previous owner does not provide satisfaction in a period of time 14-21 days ?, Paypal will reimburse you for the sale price not including shipping. Last time this happened to me, the seller caved pretty quickly as I still had his compressor with a bent faceplate , he hadn't been paid and I was going to only be out of pocket the shipping
|
|
|
Post by EmRR on Jul 27, 2016 14:50:59 GMT -6
Then he needs to file a claim and if it's denied because of improper packing then it's his responsibility to pay for the damage. Not that you will have much luck pursuing that route other than the powers of persuasion, but it should be impressed on anyone putting anything through shipping that it is on them to follow the guidelines for packing. Communicate only through paypal messages from here on out so it's all documented where they can see it. Copy anything he said off lline that admits condition change back into that messaging system.
|
|
|
Post by kcatthedog on Jul 27, 2016 16:35:05 GMT -6
Paypal automatically includes shipping as part of the fee and it is automatically insured between the original shipper and you as the recipient, if he got a tracking number.
Did he use tracking ? If so you have a leg to stand on with Paypal if not SOL.
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 27, 2016 17:02:01 GMT -6
Paypal automatically includes shipping as part of the fee and it is automatically insured between the original shipper and you as the recipient, if he got a tracking number. Did he use tracking ? If so you have a leg to stand on with Paypal if not SOL. No as a seller you have to insure it using PayPal or other shipping methods! Yes it is included in the buyers cost, but again that is no gaurantee that the seller insured it ! Also PayPal shipping seams to be using a third party insurer so going through PayPal is best!
|
|
|
Post by kcatthedog on Jul 27, 2016 18:04:08 GMT -6
If the seller got tracking paypal automatically insures it I am not talking about buying insurance when you pay for the shipping. You don't have to, if you get tracking as paypal insures it within the fee to the seller. Technically Paypal takes it 3-4% off the top from what the buyer pays so the buyer has actually paid for shipping and for insurance but you need a tracking number.
|
|
|
Post by ragan on Jul 27, 2016 18:13:20 GMT -6
If the seller got tracking paypal automatically insures it I am not talking about buying insurance when you pay for the shipping. You don't have to, if you get tracking as paypal insures it within the fee to the seller. Technically Paypal takes it 3-4% off the top from what the buyer pays so the buyer has actually paid for shipping and for insurance but you need a tracking number. Really? I had no idea. I'm always ensuring stuff I send out. I need to look into PayPal's coverage. Thanks for the heads up.
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 27, 2016 18:15:42 GMT -6
If the seller got tracking paypal automatically insures it I am not talking about buying insurance when you pay for the shipping. You don't have to, if you get tracking as paypal insures it within the fee to the seller. Technically Paypal takes it 3-4% off the top from what the buyer pays so the buyer has actually paid for shipping and for insurance but you need a tracking number. That's not shipping insurance, they have the gaurantee seller program with eBay but no built in shipping insurance! I know buyers who have been screwed with PayPal and sellers who don't insure the shipment!
|
|
|
Post by kcatthedog on Jul 27, 2016 18:45:07 GMT -6
Well it may have changed recently with the change of ownership but paypal certainly did have shipping insurance included if you got a tracking number ! I have used it a number of times over the last few years and have had multiple telephone conversations and email exchanges with paypal support confirming how it works adn so I never buy additional insurance when I buy or sell things over the internet privately anymore; just always get a tracking number and explicitly describe the condition of the item in the electronic receipt that is part of paypal's documentation. Saved my bacon a couple of times I have heard people say they got screwed I just know I haven't and I followed the instructions I received from PP.
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 27, 2016 18:51:19 GMT -6
Just confirmed with PayPal as I had to deal with them in another matter, "Buyer protection is not in any shape or form shipping insurance and will not cover shipping damage. Shipping insurance must be purchased separately " per PayPal!
|
|
|
Post by kcatthedog on Jul 27, 2016 19:15:38 GMT -6
I think this might turn on whether the item was actually damaged while being shipped or whether the seller mislead the buyer. I got into all this a while back when the seller would not post a clear picture of the compressor during the sale so my suspicious were aroused. Without pics and a documented description of the unit's condition as part of the sale, the seller can claim the unit was damaged in shipping when it fact it wasn't. The way paypal explained the insurance to me was that it was insurance on the deal, not the shipping. Call them back up and ask on what grounds they will reimburse a buyer in a dispute: different question may get a different answer
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 27, 2016 19:29:32 GMT -6
I think this might turn on whether the item was actually damaged while being shipped or whether the seller mislead the buyer. I got into all this a while back when the seller would not post a clear picture of the compressor during the sale so my suspicious were aroused. Without pics and a documented description of the unit's condition as part of the sale, the seller can claim the unit was damaged in shipping when it fact it wasn't. The way paypal explained the insurance to me was that it was insurance on the deal, not the shipping. Call them back up and ask on what grounds they will reimburse a buyer in a dispute: different question may get a different answer Yes This is a huge difference! BUT I bet if you insure the shipping through them they handle the same way! I haven't had a claim with their shipping insurance yet ! Operative word YET!
|
|
|
Post by indiehouse on Jul 28, 2016 8:04:09 GMT -6
Looking for advice. i just received an item that was, at the very least, cosmetically damaged in trasit via usps. what should I do? So, I'm actually going through this EXACT situation right now with USPS. I am the seller and sold a comp to a guy in NY. I packed the sh** out of this, but USPS dropped it and the faceplate got bent. I purchased shipping insurance through USPS. The buyer immediately opened a PayPal dispute, which ended up being a pain in the ass, and really complicated things. USPS doesn't give a shit about PayPal and their policies. They pretty much told me that exact thing. Their timeframes operate completely different, as you can imagine dealing with the government. I might only have a certain timeframe under PayPal's policies, but USPS doesn't move that fast. Long story short, my insurance claim has been denied twice. Not because they are disputing that the damage occurred during shipping, but they're saying that my "evidence of value is not sufficient". Basically, they are not recognizing PayPal as a method of payment. You have to prove to USPS what your item is worth, and providing information on what the item costs new is not going to cut it. They want to know how much you bought or sold it for. So basically, if you did not buy or sell what you are shipping, then insurance from USPS is useless. I have called into USPS customer service probably a dozen times, and NO ONE, and I mean NOT ONE SINGLE MOTHER F****NG SOUL can give me an explanation about why they are denying my claim. I've explained my situation to each rep, and everyone says they don't know why it's being denied, but can't put me in touch with anyone who has answers. It's the single most frustrating experience I've ever had with a business, both private and government. I will NEVER use USPS to ship packages again. I am on my final appeal and have written a 13 page document and have screenshotted the crap out of my Paypal and Reverb account, trying to inform these dinosaurs that PayPal is a method of payment. I don't know what they want and they won't tell me what they want. So in a nutshell, I'm asking you to be thoughtful toward the seller. Talk with him first. Ask him for a refund if that's what you want. Find out if he insured, because in the end, he'll have to deal with that. If communications break down, then use PayPal to mediate. You have 90 days. Don't jump the gun and escalate this without at least straight up asking the seller for what you want to make this right. Be a human being and communicate before you mediate. If he ends up being dishonest or trying to stick you with something, then dispute. Just give him a chance to make it right. In my situation, PayPal awarded the buyer a refund. Of course, he was entitled and I would have given it to him if he would have just asked me before opening a dispute. But once the dispute is opened, PayPal holds the funds, so you can no longer refund. Once PayPal judges that you won your case and are entitled to a refund, the buyer must ship the package back in order to receive the refund. Here's the rub. If he had the package insured, the package can't be shipped until the insurance claim is closed, or the insurance claim will be voided. The buyer will need to take the package into their Post Office for inspection, and they may keep it. In fact, my $1K comp has been sitting in a Post Office somewhere in NY for over a month. So, you can see where this gets tricky. The buyer just wants refunded, but he must ship the package first, but if he ships it, the seller gets screwed out of the insurance that he bought to protect the shipment in the first place. PayPal just complicates the shit out of this. He over-reacted and made the situation much more complicated than it had to be, especially trying to deal with USPS. Protect yourself, but have a little faith in humanity first.
|
|
|
Post by jcoutu1 on Jul 28, 2016 8:31:14 GMT -6
Looking for advice. i just received an item that was, at the very least, cosmetically damaged in trasit via usps. what should I do? So, I'm actually going through this EXACT situation right now with USPS. I am the seller and sold a comp to a guy in NY. I packed the sh** out of this, but USPS dropped it and the faceplate got bent. I purchased shipping insurance through USPS. The buyer immediately opened a PayPal dispute, which ended up being a pain in the ass, and really complicated things. USPS doesn't give a shit about PayPal and their policies. They pretty much told me that exact thing. Their timeframes operate completely different, as you can imagine dealing with the government. I might only have a certain timeframe under PayPal's policies, but USPS doesn't move that fast. Long story short, my insurance claim has been denied twice. Not because they are disputing that the damage occurred during shipping, but they're saying that my "evidence of value is not sufficient". Basically, they are not recognizing PayPal as a method of payment. You have to prove to USPS what your item is worth, and providing information on what the item costs new is not going to cut it. They want to know how much you bought or sold it for. So basically, if you did not buy or sell what you are shipping, then insurance from USPS is useless. I have called into USPS customer service probably a dozen times, and NO ONE, and I mean NOT ONE SINGLE MOTHER F****NG SOUL can give me an explanation about why they are denying my claim. I've explained my situation to each rep, and everyone says they don't know why it's being denied, but can't put me in touch with anyone who has answers. It's the single most frustrating experience I've ever had with a business, both private and government. I will NEVER use USPS to ship packages again. I am on my final appeal and have written a 13 page document and have screenshotted the crap out of my Paypal and Reverb account, trying to inform these dinosaurs that PayPal is a method of payment. I don't know what they want and they won't tell me what they want. So in a nutshell, I'm asking you to be thoughtful toward the seller. Talk with him first. Ask him for a refund if that's what you want. Find out if he insured, because in the end, he'll have to deal with that. If communications break down, then use PayPal to mediate. You have 90 days. Don't jump the gun and escalate this without at least straight up asking the seller for what you want to make this right. Be a human being and communicate before you mediate. If he ends up being dishonest or trying to stick you with something, then dispute. Just give him a chance to make it right. In my situation, PayPal awarded the buyer a refund. Of course, he was entitled and I would have given it to him if he would have just asked me before opening a dispute. But once the dispute is opened, PayPal holds the funds, so you can no longer refund. Once PayPal judges that you won your case and are entitled to a refund, the buyer must ship the package back in order to receive the refund. Here's the rub. If he had the package insured, the package can't be shipped until the insurance claim is closed, or the insurance claim will be voided. The buyer will need to take the package into their Post Office for inspection, and they may keep it. In fact, my $1K comp has been sitting in a Post Office somewhere in NY for over a month. So, you can see where this gets tricky. The buyer just wants refunded, but he must ship the package first, but if he ships it, the seller gets screwed out of the insurance that he bought to protect the shipment in the first place. PayPal just complicates the shit out of this. He over-reacted and made the situation much more complicated than it had to be, especially trying to deal with USPS. Protect yourself, but have a little faith in humanity first. Whenever I've had trouble with items I purchased or sold, we've chatted via PM and came to a resolution. Also, FYI, Reverb has shipping insurance included if you purchase your postage through them. Check it out... reverb.com/page/shipping-guide
|
|
|
Post by terryrocks on Jul 28, 2016 8:36:06 GMT -6
I was able to resolve the issue with the seller
|
|
ericn
Temp
Balance Engineer
Posts: 14,997
|
Post by ericn on Jul 28, 2016 9:06:55 GMT -6
Looking for advice. i just received an item that was, at the very least, cosmetically damaged in trasit via usps. what should I do? So, I'm actually going through this EXACT situation right now with USPS. I am the seller and sold a comp to a guy in NY. I packed the sh** out of this, but USPS dropped it and the faceplate got bent. I purchased shipping insurance through USPS. The buyer immediately opened a PayPal dispute, which ended up being a pain in the ass, and really complicated things. USPS doesn't give a shit about PayPal and their policies. They pretty much told me that exact thing. Their timeframes operate completely different, as you can imagine dealing with the government. I might only have a certain timeframe under PayPal's policies, but USPS doesn't move that fast. Long story short, my insurance claim has been denied twice. Not because they are disputing that the damage occurred during shipping, but they're saying that my "evidence of value is not sufficient". Basically, they are not recognizing PayPal as a method of payment. You have to prove to USPS what your item is worth, and providing information on what the item costs new is not going to cut it. They want to know how much you bought or sold it for. So basically, if you did not buy or sell what you are shipping, then insurance from USPS is useless. I have called into USPS customer service probably a dozen times, and NO ONE, and I mean NOT ONE SINGLE MOTHER F****NG SOUL can give me an explanation about why they are denying my claim. I've explained my situation to each rep, and everyone says they don't know why it's being denied, but can't put me in touch with anyone who has answers. It's the single most frustrating experience I've ever had with a business, both private and government. I will NEVER use USPS to ship packages again. I am on my final appeal and have written a 13 page document and have screenshotted the crap out of my Paypal and Reverb account, trying to inform these dinosaurs that PayPal is a method of payment. I don't know what they want and they won't tell me what they want. So in a nutshell, I'm asking you to be thoughtful toward the seller. Talk with him first. Ask him for a refund if that's what you want. Find out if he insured, because in the end, he'll have to deal with that. If communications break down, then use PayPal to mediate. You have 90 days. Don't jump the gun and escalate this without at least straight up asking the seller for what you want to make this right. Be a human being and communicate before you mediate. If he ends up being dishonest or trying to stick you with something, then dispute. Just give him a chance to make it right. In my situation, PayPal awarded the buyer a refund. Of course, he was entitled and I would have given it to him if he would have just asked me before opening a dispute. But once the dispute is opened, PayPal holds the funds, so you can no longer refund. Once PayPal judges that you won your case and are entitled to a refund, the buyer must ship the package back in order to receive the refund. Here's the rub. If he had the package insured, the package can't be shipped until the insurance claim is closed, or the insurance claim will be voided. The buyer will need to take the package into their Post Office for inspection, and they may keep it. In fact, my $1K comp has been sitting in a Post Office somewhere in NY for over a month. So, you can see where this gets tricky. The buyer just wants refunded, but he must ship the package first, but if he ships it, the seller gets screwed out of the insurance that he bought to protect the shipment in the first place. PayPal just complicates the shit out of this. He over-reacted and made the situation much more complicated than it had to be, especially trying to deal with USPS. Protect yourself, but have a little faith in humanity first. I know how you feel but I get buyers jumping the gun, Paypal acts like they cover everything and are the buyers best friend and the time frame is limited so they jump the gun and file the claim. Go talk to the postmaster or assistant postmaster at your local Postoffice. Proving falue can be a pain, but I have never had a problem with using PayPal selling price as value, but I insure for the selling price nothing more. Pm me if I can be of any help.
|
|