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Post by Ward on Sept 30, 2020 6:21:55 GMT -6
Isn't it crazy that the company with the most expensive update plan also has the most bugs when trying to update? That's a good one how up to date they are. Updating with most developers is a breeze today...
It'll truly be a breeze when they stop using iLok! Adobe just has a simple serial# activation system. What's wrong with that? Grumble grumble...
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Post by jeremygillespie on Sept 30, 2020 6:51:10 GMT -6
I’ve whittled down my wavs usage to only the RennAx. That plugin is pretty magical, but when I do my next computer update I won’t be installing any of their plugs. I’ll be happy to rid myself of that company.
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Post by svart on Sept 30, 2020 7:21:44 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script.
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Post by ragan on Sept 30, 2020 8:41:03 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script. Yikes. Can you just press them for a refund and get out?
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Post by svart on Sept 30, 2020 8:56:19 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script. Yikes. Can you just press them for a refund and get out? If I hadn't gotten it working I would have. At this point I'm just pushing them because I think they didn't bother actually checking that their installer worked on win 7.
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Post by Ward on Sept 30, 2020 9:48:09 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script. The brain trust in any company is rarely relegated to customer service or tech support. that's for trainees and interns. Ever tried dealing with Avid? Oh fun times, I'll tell you, fun fun times.
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Post by svart on Sept 30, 2020 10:10:32 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script. The brain trust in any company is rarely relegated to customer service or tech support. that's for trainees and interns. Ever tried dealing with Avid? Oh fun times, I'll tell you, fun fun times. You should deal with some of the big silicon corporations. One time we were synthesizing a FPGA and we got an error: "Warning: Error XB274ID10T has occured". We paid a large amount of money for support, because you can't get any help in the design world without paying yearly support and licensing.. And they came back and said "We've never heard of that error before".
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Post by mrholmes on Sept 30, 2020 14:16:12 GMT -6
So after repeatedly telling the waves tech that the machine in question is offline and does not even have a network interface, they suggested using teamviewer and remoting into the machine in question to troubleshoot it. Pretty sure they're just going by script.
This is a nice one. You may suggest sending the computer to Tel Aviv given that they pay for the shipping. :-)).
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Post by Ward on Oct 1, 2020 5:59:43 GMT -6
One time we were synthesizing a FPGA and we got an error: "Warning: Error XB274ID10T has occured". Clearly that was a black joke by some programmer... Error XB274 idiot
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Post by svart on Oct 1, 2020 8:34:48 GMT -6
One time we were synthesizing a FPGA and we got an error: "Warning: Error XB274ID10T has occured". Clearly that was a black joke by some programmer... Error XB274 idiot I made up the error code in this example. This was 10+ years ago and I don't remember what it really was, but the real error was very cryptic and the manufacturer (a multi-billion dollar silicon manufacturer) had no idea what the error was. I think we got around it by doing something different but we ended up using a different manufacturer's parts anyway.
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Post by svart on Oct 1, 2020 9:00:54 GMT -6
I just think it's funny that people are like "I can't believe they're charging a few dollars for product support!!" when for work we've been paying 10K-500K$ per year for various support services from different high tech companies and they are really no different from the email support you get for cheap/free from various audio companies.
One big one wants 1M$ for the next support contract. One million. Yep.
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Post by Ward on Oct 5, 2020 6:32:06 GMT -6
I just think it's funny that people are like "I can't believe they're charging a few dollars for product support!!" when for work we've been paying 10K-500K$ per year for various support services from different high tech companies and they are really no different from the email support you get for cheap/free from various audio companies. One big one wants 1M$ for the next support contract. One million. Yep. The corporate world. Every department has to be a 'profit center'. It flies in the face of our artistic/altruistic way of thinking.
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