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Post by kcatthedog on Nov 21, 2018 6:05:14 GMT -6
Yes, I did two days ago, but I had emailed them about it last week as well. I had been told in the past I was in the first batch. I had followed up then too as they only confirmed one unit when I put a deposit on two.
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Post by Ward on Nov 21, 2018 6:53:27 GMT -6
I should have looked. I've just never been shipped a piece of gear that wasn't ready to be plugged in in this country. Most places have different SKU's for the two ACs. You can bet I'll always check now. That's something a lot of us probably take for granted. Glad you got it figured out. Happened to me with a Mohog. Brandon had shipped it set to 230V, and of course I didn't check either. By the way, art least Joshua communicates!!
Brandon at Mohog doesn't know how to answer a phone, return a phonecall or reply to an email!!
It took me $600+ and 3 years to sort out what was a WARRANTY issue with that same 1176.
And I sincerely hope he reads this and can man-up over it and realize it's a small world and customers matter. |
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Post by stam on Nov 21, 2018 10:16:51 GMT -6
I ship all units in 230V
If I send something in 115V and get's plugged in at 230V in will blow the fuse and even damage the unit
I rather be safe and send everything in 230, if you plug it in at 115V then nothing will happen, it will be under-powered and not function properly but no damage will occur
I don't get why people still get nervous, we have an impeccable 6 year track record of fixing any issue that may arise at no cost to our clients and a very good track record of quality control and unit's not presenting issues after years of use
I guess you are only as good as your last unit
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Post by kcatthedog on Nov 21, 2018 11:05:02 GMT -6
Joshua,
Do you include say 1 one page info sheet with each unit ? You could tell people that it is shipped in 230v setting and for then to check ?
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Post by stam on Nov 21, 2018 12:00:16 GMT -6
I don't, it is a good idea
It very rarely happens that people forget to switch it and if they do they contact me straight away with their concerns
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Post by Ward on Nov 21, 2018 12:12:47 GMT -6
I ship all units in 230V If I send something in 115V and get's plugged in at 230V in will blow the fuse and even damage the unit I rather be safe and send everything in 230, if you plug it in at 115V then nothing will happen, it will be under-powered and not function properly but no damage will occur I don't get why people still get nervous, we have an impeccable 6 year track record of fixing any issue that may arise at no cost to our clients and a very good track record of quality control and unit's not presenting issues after years of use I guess you are only as good as your last unit Thanks for this reply! I've sold off my WA76s, so I'm really pressed for those 76ADGs. I don't mind paying for express shipping!! :-D Just saying! |
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Post by ragan on Nov 21, 2018 12:22:25 GMT -6
Yeah a basic info sheet would be a great idea and cost nothing.
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Post by Johnkenn on Nov 21, 2018 13:12:20 GMT -6
Just got an excellent update on the 1073EQ. Approximately two months away and he offered a hefty discount on future purchases.
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Post by kcatthedog on Nov 21, 2018 13:19:39 GMT -6
ah nice, no offense, why ? The adg's are like 5-6 months late ?
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Post by indiehouse on Nov 21, 2018 13:57:28 GMT -6
Just got an excellent update on the 1073EQ. Approximately two months away and he offered a hefty discount on future purchases. Asking for more money? |
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Post by indiehouse on Nov 21, 2018 13:58:07 GMT -6
ah nice, no offense, why ? The adg's are like 5-6 months late ? The 1073EQ's were announced before the ADG's. |
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Post by lcr on Nov 21, 2018 14:33:14 GMT -6
ah nice, no offense, why ? The adg's are like 5-6 months late ? The 1073EQ's were announced before the ADG's. This is what I was thinking just today.. |
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Post by drbill on Nov 21, 2018 16:41:59 GMT -6
Just got an excellent update on the 1073EQ. Approximately two months away and he offered a hefty discount on future purchases. Would be nice if he offered a hefty discount on CURRENT purchases.....😁😁 |
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Post by Johnkenn on Nov 21, 2018 17:21:06 GMT -6
I was just saying maybe he’s getting his shit together.
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Post by drbill on Nov 21, 2018 17:43:27 GMT -6
Hopefully!!!
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Post by jtc111 on Nov 21, 2018 18:20:58 GMT -6
I was just saying maybe he’s getting his shit together. There's little adhesion to those logs. |
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Post by stam on Nov 21, 2018 19:26:34 GMT -6
I was just saying maybe he’s getting his shit together. I love it how you talk as I am not here Thanks for the support, Trust me, this is emotionally much more frustrating and draining than it is for any client. There is days where I just can't be bothered anymore but a man has to work and earn his bread. It will hopefully all be over soon |
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Post by Johnkenn on Nov 21, 2018 20:07:16 GMT -6
I was just saying maybe he’s getting his shit together. I love it how you talk as I am not here Thanks for the support, Trust me, this is emotionally much more frustrating and draining than it is for any client. There is days where I just can't be bothered anymore but a man has to work and earn his bread. It will hopefully all be over soon I’m just not talking out of both sides of my mouth. The whole thing has been an absolute shit show. I’ve tried to give you the benefit of the doubt, but holy shit you make it hard. I have a board full of people waiting on products from you - YOU are not the victim. |
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Post by kcatthedog on Nov 21, 2018 20:30:40 GMT -6
It seems to me Joshua is taking steps to improve things. We know he has more staff , is shipping product and have examples of increased responsiveness.
I simply hope over the next few months, the back orders are filled and that most of the growing pains are behind us?
I think we all need to move forward . I also hope we can do that constructively and in good spirit: we need to put the frustrations in the past.
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Post by Johnkenn on Nov 21, 2018 20:54:17 GMT -6
We just don’t need to get anything twisted here. People have put up their hard earned money trusting someone to deliver goods. We are giving every benefit of the doubt after months of delays. To pretend that’s not concerning and to come in and have any sort of attitude just completely blows me away. I posted that I thought the update email I received was a good move. Then I tried to just explain what I meant by saying maybe “they’re getting their shit together.” The truth is, the shit NEEDS to be gotten together.
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Post by winetree on Nov 21, 2018 21:21:45 GMT -6
"The truth is, the shit NEEDS to be gotten together."
Yea, there's been a lot of stank in the air.
April deposit for a pair of 1073 EQs.
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Post by Quint on Nov 21, 2018 22:01:56 GMT -6
The request for additional deposit I just received by email does not leave me feeling great about things. It just seems like more of the same when it comes to the ever changing goal posts. It also seems pretty tone deaf given the history so far.
I mean, both parties entered into an agreement that involved the originally agreed upon deposit amount. Granted, the additional deposit is requested, not required. Still it leaves a bad taste in my mouth when additional money is being requested for a product which has been delayed by months and months. It also concerns me that money may be getting tight with Stam or may possibly even be in the red, which is why additional money is being requested.
I know this, I'm not sending one more penny until I've received a notification that my units are ready to ship.
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ericn
Temp
Balance Engineer
Posts: 16,107 
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Post by ericn on Nov 21, 2018 22:48:51 GMT -6
I was just saying maybe he’s getting his shit together. I love it how you talk as I am not here Thanks for the support, Trust me, this is emotionally much more frustrating and draining than it is for any client. There is days where I just can't be bothered anymore but a man has to work and earn his bread. It will hopefully all be over soon First rule of buisness the customer is always right, if the customer is wrong see first rule. Honestly it’s herring harder and hard to root for you. I’ll say it again from experience people have been pretty tame about all the delays followed by more delays. If you want to be in business this is what you deal with, can’t handle it? Get out! It’s your company, you have taken peoples money, frankly every post you make should begin with “ I apologize for the delays “ , I know this because I spent to much of my life being the middle man between manufacturers like you and customers. The difference I kept the customer. John and I have had conversations about this kind of shit as he learns the ropes of selling gear, he gets it and I’m sure he gets customers being far less kind. In the buisness world we have a word for it, we call it Monday, Tuesday, Wednesday, Thursday and Friday. So just get people their gear and suck it up, hell I can’t believe you don’t ship each piece with a big piece of paper that states “ all units shipped switched for 230v operation “ with instructions how to switch it . We learned a term for when people don’t think of things like this buisness school,it’s highly technical, I’m not even sure if it translates to most “ DUH”! |
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Post by jtc111 on Nov 21, 2018 23:15:15 GMT -6
It seems to me Joshua is taking steps to improve things. We know he has more staff , is shipping product and have examples of increased responsiveness. He's saying things but I'm not seeing a large body of evidence that points to any broad overall improvement. His attitude towards his customers has certainly not improved, nor have the ridiculously overly optimistic shipping estimates. His last reply in this thread wasn't an example of "increased responsiveness." It was whiny and self-indulgent. I left a couple of questions in the SA67 thread for him to answer. He found time to come here to complain about how this is worse on him than on us, but he couldn't find time to answer the questions I left there. |
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Post by kcatthedog on Nov 22, 2018 6:20:38 GMT -6
Well, I have sent a few emails over the last few weeks and they were all responded to promptly. I see the Production schedule being updated and published. I see posts here and on FB of people around the world getting a variety of products.
I personally am just trying to stay away from the more personalized comments ( which why having valid context, can also seem inflammatory) and focus on the business stuff. I am sure Joshua more than understands clients are frustrated with long delays, comms.
I hope he just focuses on clearing his order sheet backlog ASAP and then focuses on anything new he is interested in developing. If he and his team buckled down and shipped every current order over the next 3 months and told new clients up front this was his prioritized work plan, I don't think anybody would complain, instead, I think, they would appreciate him sorting out the past and clearing the deck for a more efficient process in the future.
I think, based on his comments here, Joshua analyzes the actual causes of his delays and is implementing remediation strategies, which is just good business practice and can never stop; maintain continuous improvement.
If he made his number 1 priority clearing his current order backlog ASAP, 2019 would be a much easier business year for everyone.
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