ericn
Temp
Balance Engineer
Posts: 16,107 
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Post by ericn on Nov 14, 2018 22:49:38 GMT -6
I honestly think Josh will come through, he’s just learning it sucks to be the new guy and it sucks to be the small guy. I’m pretty sure that unlike anybody who has been in buisness for any extended period of time is that your at the mercy of your suppliers and many will simply tell you what you want to hear. It takes time to understand when your metal work guy says “2 weeks he means 2 months”, that Neutrik only makes certain connectors at certain times and your master distributor only stocks so many. It sucks!
John’s learning the hardest part of selling gear, getting to know your vendors and who is going to BS you, who’s going to tell the truth and who’s going to tell you nothing.
Part of all this is why Eric’s 1st rule of sales: it’s not ready to ship till I see it with my own eyes, people lie and shit happens.
2nd rule; remember who screws you, never make a promise based on their word, be honest with your clients about the trust factor and remind those who screw you they fucking owe you!
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Post by drumhead57 on Nov 15, 2018 1:14:49 GMT -6
I hope we can chalk this all up to Josh's growing pains. That I can forgive.
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Post by kcatthedog on Nov 15, 2018 1:42:42 GMT -6
I am discouraged by the delay which is not fun but do think Josh is ok just overextended and that the no comms here recently is cus he is focussing on production. He told us recently he had all the parts which if true meant it was just a question of buckling down, stuffing boards and firing up the soldering guns. Here’s hoping !
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Post by stormymondays on Nov 15, 2018 2:18:21 GMT -6
In the early 2000s I run my own little record label. Our first release sold 3x what we were expecting, with just a tiny marketing budget. We even had some trouble getting enough CDs made on time to fulfill the orders. That artist was our main seller. We put out more records by him and kept increasing the marketing budgets, but never replicated the success (and the financials!) of the first one. We soldiered on, his stuff kept selling but never as much as we hoped for, and it got to a point where his new record was always paying for the costs of the previous one. Money was flowing in and out but I was always one record in the hole. I'm seeing the same thing here. Unforeseen costs and delays keep pushing Stam to announce more new products so "preorder" cash flows in. He can't afford any refunds so he reels people in with false promises. He's not a scammer, he's probably losing money (he mentioned something about losing money on the SA67 due to the NOS tubes). There are a couple more details to my story and I'll post them when I get my gear - or when the whole thing collapses and we need to start a huge thread to commiserate  |
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Post by lcr on Nov 15, 2018 5:23:29 GMT -6
It took me 10 seconds to post this. I feel the customers here deserve an update. It’s getting very skeptical.
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Post by stam on Nov 15, 2018 9:50:54 GMT -6
In the early 2000s I run my own little record label. Our first release sold 3x what we were expecting, with just a tiny marketing budget. We even had some trouble getting enough CDs made on time to fulfill the orders. That artist was our main seller. We put out more records by him and kept increasing the marketing budgets, but never replicated the success (and the financials!) of the first one. We soldiered on, his stuff kept selling but never as much as we hoped for, and it got to a point where his new record was always paying for the costs of the previous one. Money was flowing in and out but I was always one record in the hole. I'm seeing the same thing here. Unforeseen costs and delays keep pushing Stam to announce more new products so "preorder" cash flows in. He can't afford any refunds so he reels people in with false promises. He's not a scammer, he's probably losing money (he mentioned something about losing money on the SA67 due to the NOS tubes). There are a couple more details to my story and I'll post them when I get my gear - or when the whole thing collapses and we need to start a huge thread to commiserate 1) There have not been any unforeseen costs since I started Stam Audio 2) New products do not get announced because of delays, quite the contrary, I have about 45 designs that I could have announced and opened pre orders for if I needed cash, I have not done so because I want to get what has been reserved already out of here so people don't think I am taking the piss. 3) He can't afford any refunds? really? wanna see my PayPal account? I have refunded over 85 guys in the last month. 4) False promises? which one? 5) Losing money? that's a new one, we are doing quite well actually, we just hired 6 more people to our staff to improve delivery times and service. One product not making us money doesn't stand as a general rule. I really don't understand the need to come here and just post lies without checking a single fact. Perhaps you don't mean it in a bad way, but don't make assumptions of things you don't know. |
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Post by stormymondays on Nov 15, 2018 9:55:39 GMT -6
That's fantastic news stam and I'm glad to read that. I want to believe you and I want your company to succeed. I think we all do here. I hope that this means my order will get shipped and my refund processed. I haven't lost faith yet. In fact, I'm ordering a new rack right now and there's a 2U space ready for Stam gear... |
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Post by lcr on Nov 15, 2018 10:31:24 GMT -6
... all that and no updates.
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Post by matt@IAA on Nov 15, 2018 10:38:11 GMT -6
Has anyone here actually asked for a refund and received it? I asked for a received a refund for an ADG. |
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Post by jtc111 on Nov 15, 2018 10:47:59 GMT -6
4) False promises? which one? Your initial delivery dates pretty much always turn out to be false ...and not just by a month or two. So false statements are certainly an issue of contention and are likely responsible for the majority of your customer complaints. It's easily rectifiable but you're clearly unwilling to do so. |
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Post by kcatthedog on Nov 15, 2018 10:59:59 GMT -6
I think they posted a production update on fb recently so the first 150?adg are supposed to ship December?
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Post by ragan on Nov 15, 2018 11:02:46 GMT -6
In the early 2000s I run my own little record label. Our first release sold 3x what we were expecting, with just a tiny marketing budget. We even had some trouble getting enough CDs made on time to fulfill the orders. That artist was our main seller. We put out more records by him and kept increasing the marketing budgets, but never replicated the success (and the financials!) of the first one. We soldiered on, his stuff kept selling but never as much as we hoped for, and it got to a point where his new record was always paying for the costs of the previous one. Money was flowing in and out but I was always one record in the hole. I'm seeing the same thing here. Unforeseen costs and delays keep pushing Stam to announce more new products so "preorder" cash flows in. He can't afford any refunds so he reels people in with false promises. He's not a scammer, he's probably losing money (he mentioned something about losing money on the SA67 due to the NOS tubes). There are a couple more details to my story and I'll post them when I get my gear - or when the whole thing collapses and we need to start a huge thread to commiserate 1) There have not been any unforeseen costs since I started Stam Audio 2) New products do not get announced because of delays, quite the contrary, I have about 45 designs that I could have announced and opened pre orders for if I needed cash, I have not done so because I want to get what has been reserved already out of here so people don't think I am taking the piss. 3) He can't afford any refunds? really? wanna see my PayPal account? I have refunded over 85 guys in the last month. 4) False promises? which one? 5) Losing money? that's a new one, we are doing quite well actually, we just hired 6 more people to our staff to improve delivery times and service. One product not making us money doesn't stand as a general rule. I really don't understand the need to come here and just post lies without checking a single fact. Perhaps you don't mean it in a bad way, but don't make assumptions of things you don't know. I'd still like to hear an explanation of why you invoice people (like me) and nothing happens for weeks and months after we've paid in full. Eight weeks and counting for me. You've never addressed it that I know of. Tube issues were the explanation for the mics (my buddy was invoiced and paid, what, 6 months ago? Still no sign of his SA-67). It seems impossible that when you invoiced me for my DMA1073 in September you believed you were shipping it out "next week" as you told me. It's been two months. What innocent explanation can there be for this? There is zero mystery as to why people get nervous about your business practices with stuff like this going on on the regular. Everyone likes your gear, Joshua. And most want you to succeed, myself included. But you give an awful lot of fuel to the skeptics. |
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Post by Ward on Nov 15, 2018 11:23:49 GMT -6
GEEZ, we're a catty bunch! A lot of the responses here go beyond simple chiding and poking, prodding, prompting and really should be handled directly through direct messages, or emails. I share some of the frustrations, but found direct communication works well and Joshua stam communicates well when you treat him like one of us!! Can I get an amen, Johnkenn ? |
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Post by drumhead57 on Nov 15, 2018 11:27:36 GMT -6
Hi Josh stamMy most recent communication from you has been positive, in words at least. Below is an excerpt from an email that many of us got from Miguel. Hi Malcolm, Thank you for the kind words. Shipping Timeline: SA-67 - December SA-76ADG - December first batch, January second batch I hope that you can keep true to your word and I remain optimistic. What else can I do? So far your products really impress me. The SA-47F performs very well! I want to share the sentiment that we all want you to succeed, and I'll just leave it at that. |
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Post by lcr on Nov 15, 2018 11:50:54 GMT -6
Did you ask for this update? I did not recieve any such update. And yes, I want everyone to succeed in every way. I wasnt aware I need to share that bit of info but sure, just said it.
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Post by stam on Nov 15, 2018 12:15:06 GMT -6
1) There have not been any unforeseen costs since I started Stam Audio 2) New products do not get announced because of delays, quite the contrary, I have about 45 designs that I could have announced and opened pre orders for if I needed cash, I have not done so because I want to get what has been reserved already out of here so people don't think I am taking the piss. 3) He can't afford any refunds? really? wanna see my PayPal account? I have refunded over 85 guys in the last month. 4) False promises? which one? 5) Losing money? that's a new one, we are doing quite well actually, we just hired 6 more people to our staff to improve delivery times and service. One product not making us money doesn't stand as a general rule. I really don't understand the need to come here and just post lies without checking a single fact. Perhaps you don't mean it in a bad way, but don't make assumptions of things you don't know. I'd still like to hear an explanation of why you invoice people (like me) and nothing happens for weeks and months after we've paid in full. Eight weeks and counting for me. You've never addressed it that I know of. Tube issues were the explanation for the mics (my buddy was invoiced and paid, what, 6 months ago? Still no sign of his SA-67). It seems impossible that when you invoiced me for my DMA1073 in September you believed you were shipping it out "next week" as you told me. It's been two months. What innocent explanation can there be for this? There is zero mystery as to why people get nervous about your business practices with stuff like this going on on the regular. Everyone likes your gear, Joshua. And most want you to succeed, myself included. But you give an awful lot of fuel to the skeptics. Email me please so we can get your 1073 out tomorrow or today Explanation? I don't know, just thousand of guys and me making these one by one created a huge line that has had me on my nerves for 2 months now, everyday I get them out of here and the list seems to never end. My mistake for thinking I could do it. |
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Post by kcatthedog on Nov 15, 2018 12:38:18 GMT -6
Rock on Joshua ! I am very keen to know what Ragan thinks about your 73 !  |
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Post by Tbone81 on Nov 15, 2018 12:41:07 GMT -6
Man, watching this thread unfold is better than TV. I've no stake in this game but its addicting to watch.
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Post by ragan on Nov 15, 2018 12:49:19 GMT -6
I'd still like to hear an explanation of why you invoice people (like me) and nothing happens for weeks and months after we've paid in full. Eight weeks and counting for me. You've never addressed it that I know of. Tube issues were the explanation for the mics (my buddy was invoiced and paid, what, 6 months ago? Still no sign of his SA-67). It seems impossible that when you invoiced me for my DMA1073 in September you believed you were shipping it out "next week" as you told me. It's been two months. What innocent explanation can there be for this? There is zero mystery as to why people get nervous about your business practices with stuff like this going on on the regular. Everyone likes your gear, Joshua. And most want you to succeed, myself included. But you give an awful lot of fuel to the skeptics. Email me please so we can get your 1073 out tomorrow or today Explanation? I don't know, just thousand of guys and me making these one by one created a huge line that has had me on my nerves for 2 months now, everyday I get them out of here and the list seems to never end. My mistake for thinking I could do it. Thanks for responding Joshua. Email sent. |
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Post by drumhead57 on Nov 15, 2018 13:20:10 GMT -6
Did you ask for this update? I did not recieve any such update. And yes, I want everyone to succeed in every way. I wasnt aware I need to share that bit of info but sure, just said it. Yes, I did. I sent Stam Audio an email message off their website and got a response the next day. |
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Post by ragan on Nov 15, 2018 13:40:59 GMT -6
Joshua responded to my email quickly and says the piece in question will ship tomorrow, FYI.
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Post by jtc111 on Nov 15, 2018 13:41:43 GMT -6
GEEZ, we're a catty bunch! A lot of the responses here go beyond simple chiding and poking, prodding, prompting and really should be handled directly through direct messages, or emails. I share some of the frustrations, but found direct communication works well and Joshua stam communicates well when you treat him like one of us!! Can I get an amen, Johnkenn ? I think the transparency we have here is a good thing. Without it, some who might not be willing to put up with the Stam process might not know enough to make an informed decision to avoid it. |
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Post by kcatthedog on Nov 15, 2018 15:23:56 GMT -6
we are definitely keepin it reel ! |
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Post by lcr on Nov 15, 2018 15:51:06 GMT -6
Joshua responded to my email quickly and says the piece in question will ship tomorrow, FYI. This is great news! (K. Frog) - “YAY!!!!” |
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Post by wiz on Nov 15, 2018 18:02:37 GMT -6
Here is my experience.
Every time I have tried to contact anyone at Stam I have gotten a response.
I have just been notified, my SA47 and SA3A will ship by Monday at the latest.
I own a SA4000, SA2A and a SA76 already. All of them I received, late, but I got them. Any time I asked, I got an explanation.
I have a STAMCHILD on order, and have paid $1000 USD part payments (both pre payments, even though I didn't have to pay the second one if I didn't want to). I expect I will receive it, I can't imagine it being realistically before APRIL 2019. I am prepared to wait. I will pay the balance at the end.
I have received a really nice discount on my STAMCHILD order because I have been mucked about with delays, which I appreciate. If the STAMCHILD is even half as good as the other bits of STAM gear I have, its a giant bargain.
Just some actual facts, not conjecture about dealing with STAM
Yes, the communication could be better. No doubt. The delays could be shorter. But realistically anyone on this board who orders from STAM is pretty well aware of how it runs.
I find the talk of ponzi schemes and the passive agressive talk somewhat disconcerting and thought I would put my experience up
cheers
Wiz
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