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Post by stormymondays on Nov 14, 2018 8:19:45 GMT -6
I'm pretty sure there are some significant cash-flow problems involved in all this drama. Let's see how it all pans out but I don't think any of us are going to see refunds any time soon. I'm sure Stam means well, I'm just hoping that the pyramid (there, I said it!) doesn't collapse before we get our stuff/refunds.
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Post by jcoutu1 on Nov 14, 2018 8:20:48 GMT -6
Amazing how that 1073MPA keeps being 'in stock' but I haven't seen anything of the one I ordered 8 months ago and was invoiced and paid in full for 8 weeks ago. 'In stock' must mean something different in Chile. Have you emailed him about it? My understanding is that when you pay in full, you should receive a tracking number quickly. Maybe your order got lost in the shuffle. |
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Post by ragan on Nov 14, 2018 10:08:38 GMT -6
Amazing how that 1073MPA keeps being 'in stock' but I haven't seen anything of the one I ordered 8 months ago and was invoiced and paid in full for 8 weeks ago. 'In stock' must mean something different in Chile. Have you emailed him about it? My understanding is that when you pay in full, you should receive a tracking number quickly. Maybe your order got lost in the shuffle. Heheh. Yeah, that’s what you’d think. Lots of people waiting on paid in full products though. I’ve emailed and gotten the usual “it’ll be shipping soon” stuff. That was several weeks ago. It does make me jumpy re: what Jeremy said. ^^^ |
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Post by deehope on Nov 14, 2018 15:32:44 GMT -6
Have you emailed him about it? My understanding is that when you pay in full, you should receive a tracking number quickly. Maybe your order got lost in the shuffle. Heheh. Yeah, that’s what you’d think. Lots of people waiting on paid in full products though. I’ve emailed and gotten the usual “it’ll be shipping soon” stuff. That was several weeks ago. It does make me jumpy re: what Jeremy said. ^^^ can u check ur PMs when u get a chance:) |
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Post by Johnkenn on Nov 14, 2018 16:47:03 GMT -6
Has anyone here actually asked for a refund and received it?
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Post by indiehouse on Nov 14, 2018 17:03:15 GMT -6
Has anyone here actually asked for a refund and received it? I did last spring, but I just changed my mind on a couple preorders is all. I had no problems with a refund. However, I’m back on the hook with a lot of $ tied up in preorders. All this talk is making me a little weary also. stam can you chime in and ease some of these worries? |
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Post by indiehouse on Nov 14, 2018 17:04:28 GMT -6
Also, I’ve been getting a few update emails on the Fairchild piece, so it seems there is work going on.
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Post by jtc111 on Nov 14, 2018 17:20:12 GMT -6
stam can you chime in and ease some of these worries? We've had updates in the past but they don't pan out in the end. |
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Post by Quint on Nov 14, 2018 17:23:56 GMT -6
The fact that there is a wait to initially receive the product doesn't bother me THAT much, though the constantly changing timelines do.
What worries me more at this point are some of the stories I'm hearing about people receiving defective units and the length of time and problems associated with getting repairs made.
I'm sure that the number of defective units is a small percentage, but that doesn't matter much when it's YOUR unit that happens to be one of the defective ones and it takes you the better part of a year to get it fixed.
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Post by ragan on Nov 14, 2018 18:12:51 GMT -6
The thing that makes me nervous is when we get invoiced, pay in full, and then still don’t get our orders. For 8 weeks so far in my case. That part makes me jumpy. They obviously wanted my full payment way, way before there was anything to ship me. I worry about that.
I THINK if you’ve paid in full, PayPal coverage applies, whereas it doesn’t for deposits.
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Post by indiehouse on Nov 14, 2018 18:17:03 GMT -6
stam can you chime in and ease some of these worries? We've had updates in the past but they don't pan out in the end. I know you’re a frequent critic of Stam, and to each his own. But that’s a little bit of a mischaracterization. It’s not like Stam is not delivering, it’s just he’s not hitting self-imposes deadlines. People ARE getting gear. Though Ragan’s story has me giving stam the stink eye. I wish Joshua would get that straightened out. |
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Post by indiehouse on Nov 14, 2018 18:19:23 GMT -6
The fact that there is a wait to initially receive the product doesn't bother me THAT much, though the constantly changing timelines do. What worries me more at this point are some of the stories I'm hearing about people receiving defective units and the length of time and problems associated with getting repairs made. I'm sure that the number of defective units is a small percentage, but that doesn't matter much when it's YOUR unit that happens to be one of the defective ones and it takes you the better part of a year to get it fixed. I don’t hear THAT much about defective pieces. Anything I see publicly posted has a follow up from either Miguel or Joshua prompting for contact to get it fixed. |
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Post by kcatthedog on Nov 14, 2018 18:26:08 GMT -6
I think they are trying to manage optics, while the reality is products are significantly delayed and there is little way of knowing when you will actually get something, there are nice pictures on Facebook of gear showing up with innocuous happy quotes from people no mention of delays.
So the adg’s are 5 months late and if they ship in December you’ll probably see them in January.
Joshua made the offer here of getting your refund and keeping your place but I don’t think anyone took him up on that ? Waiting, yet again another month seems bareable, yet we are 5 months late and counting.
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Post by ragan on Nov 14, 2018 18:54:06 GMT -6
We've had updates in the past but they don't pan out in the end. I know you’re a frequent critic of Stam, and to each his own. But that’s a little bit of a mischaracterization. It’s not like Stam is not delivering, it’s just he’s not hitting self-imposes deadlines. People ARE getting gear. Though Ragan’s story has me giving stam the stink eye. I wish Joshua would get that straightened out. I mean, if they were upfront about it and said, "Look, your product isn't anywhere near ready, but we need the money so can you pay the full amount now?" that would be one thing. I could choose whether to stay onboard or bail. As it is, it feels either cash-desperate or underhanded, neither of which bode well. I hope it's not that and I hope there's nothing amiss going on. But I've never been given any explanation for why they invoice you months before they have a product to ship you. I don't want to cancel the order, I just want the preamp, but stuff like this makes a customer get nervous about the stability of the operation. |
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Post by drbill on Nov 14, 2018 19:12:34 GMT -6
I feel like a guy driving down the freeway.....slowing down to look at the carnage of a crash on the other side....  Like I said earlier, hope you guys get your gear SOON!! Best, bp |
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Post by Johnkenn on Nov 14, 2018 19:27:58 GMT -6
I think they are trying to manage optics, while the reality is products are significantly delayed and there is little way of knowing when you will actually get something, there are nice pictures on Facebook of gear showing up with innocuous happy quotes from people no mention of delays. So the adg’s are 5 months late and if they ship in December you’ll probably see them in January. Joshua made the offer here of getting your refund and keeping your place but I don’t think anyone took him up on that ? Waiting, yet again another month seems bareable, yet we are 5 months late and counting. I didn't see that. I thought he offered a refund, but then you would be at the back of the line if you re-ordered. But this thread is only 457 pages long, so maybe I missed it. |
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Post by Johnkenn on Nov 14, 2018 19:34:55 GMT -6
I know you’re a frequent critic of Stam, and to each his own. But that’s a little bit of a mischaracterization. It’s not like Stam is not delivering, it’s just he’s not hitting self-imposes deadlines. People ARE getting gear. Though Ragan’s story has me giving stam the stink eye. I wish Joshua would get that straightened out. I mean, if they were upfront about it and said, "Look, your product isn't anywhere near ready, but we need the money so can you pay the full amount now?" that would be one thing. I could choose whether to stay onboard or bail. As it is, it feels either cash-desperate or underhanded, neither of which bode well. I hope it's not that and I hope there's nothing amiss going on. But I've never been given any explanation for why they invoice you months before they have a product to ship you. I don't want to cancel the order, I just want the preamp, but stuff like this makes a customer get nervous about the stability of the operation. I've got to say - and I don't say this behind Josh's back - you're a better man than me. I wouldn't be happy. I have a customer that's waiting a month and a half on some Sound Anchors to be built and they're ridiculous. Won't give any timeline, they just say, they're in queue and will be done a few days after we begin. I've offered a full refund...but it makes me look like shit, so I wouldn't be upset if he cancels. I have only put down a deposit on one piece so I've just put it out of my mind...I'd rather have the piece than the money back - and I have a feeling that's how a lot of us feel. For what it's worth, I DO think it's coming...I can imagine there are a myriad of reasons for the wait - customs, management, backordered parts, etc. SURELY, people will start receiving them before the first of the year. |
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Post by ragan on Nov 14, 2018 19:35:43 GMT -6
I think they are trying to manage optics, while the reality is products are significantly delayed and there is little way of knowing when you will actually get something, there are nice pictures on Facebook of gear showing up with innocuous happy quotes from people no mention of delays. So the adg’s are 5 months late and if they ship in December you’ll probably see them in January. Joshua made the offer here of getting your refund and keeping your place but I don’t think anyone took him up on that ? Waiting, yet again another month seems bareable, yet we are 5 months late and counting. I didn't see that. I thought he offered a refund, but then you would be at the back of the line if you re-ordered. But this thread is only 457 pages long, so maybe I missed it. I’ve only heard of the way you describe, where you lose your place in line. |
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Post by Quint on Nov 14, 2018 19:40:01 GMT -6
The fact that there is a wait to initially receive the product doesn't bother me THAT much, though the constantly changing timelines do. What worries me more at this point are some of the stories I'm hearing about people receiving defective units and the length of time and problems associated with getting repairs made. I'm sure that the number of defective units is a small percentage, but that doesn't matter much when it's YOUR unit that happens to be one of the defective ones and it takes you the better part of a year to get it fixed. I don’t hear THAT much about defective pieces. Anything I see publicly posted has a follow up from either Miguel or Joshua prompting for contact to get it fixed. I don't hear THAT much about defective units either. But for those people that HAVE received a defective unit, there seem to be an uncomfortable number of them who report issues with getting repairs done. THAT does worry me. |
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Post by Quint on Nov 14, 2018 19:47:08 GMT -6
I didn't see that. I thought he offered a refund, but then you would be at the back of the line if you re-ordered. But this thread is only 457 pages long, so maybe I missed it. I’ve only heard of the way you describe, where you lose your place in line. Actually, the offer to keep my place in line after a refund was made to me by Josh in this thread. I also would prefer to just get the unit already rather than get a refund. The thing is, in no small part did I also choose not to accept that offer because I was worried that it would just introduce additional complexity and chances for a mix up in my order. Edit: Apparently I misremembered/misread Josh's specific offer. He said he would respect the preorder price but he never did say anything about keeping or losing my place in line. Which I guess makes it sound like maybe I would lose my place in line. Also, that interaction actually occurred in the "Stam Goes Retail" thread, not this one. I'm likely to still stick with the orders I currently have for a pair of 73eqs and 76adg unless it ends up being another 6 months or something. But that will likely be the last Stam product I ever order. The uncertainty isn't worth the discount. You won't have to There won't be any discounts anymore, everything will be sold in stock. You know you can cancel the order and just order it when it's in stock if waiting is such a big problem, right? I can refund your orders and respect the pre order price, how about that? |
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Post by indiehouse on Nov 14, 2018 19:57:59 GMT -6
I know you’re a frequent critic of Stam, and to each his own. But that’s a little bit of a mischaracterization. It’s not like Stam is not delivering, it’s just he’s not hitting self-imposes deadlines. People ARE getting gear. Though Ragan’s story has me giving stam the stink eye. I wish Joshua would get that straightened out. I mean, if they were upfront about it and said, "Look, your product isn't anywhere near ready, but we need the money so can you pay the full amount now?" that would be one thing. I could choose whether to stay onboard or bail. As it is, it feels either cash-desperate or underhanded, neither of which bode well. I hope it's not that and I hope there's nothing amiss going on. But I've never been given any explanation for why they invoice you months before they have a product to ship you. I don't want to cancel the order, I just want the preamp, but stuff like this makes a customer get nervous about the stability of the operation. Totally agree. |
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Post by indiehouse on Nov 14, 2018 20:04:09 GMT -6
I also worry that the angry mob (and rightfully so) might backfire, meaning if a bunch of people bail and start asking for refunds at the same time, the whole thing might collapse, and then everyone’s screwed. Maybe that’s just paranoia though. Maybe it’s more stable than that.
But also maybe Ross Martin.
I remain optimistic.
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Post by kcatthedog on Nov 14, 2018 21:02:27 GMT -6
So in terms of repairs, there are reports on fb about things needing repairs but Joshua had been getting techs set up in North America (us and cdn) and Europe. In the last few weeks, I have read posts directing people who to contact for repairs so I am not so concerned about that.
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Post by jtc111 on Nov 14, 2018 21:19:29 GMT -6
We've had updates in the past but they don't pan out in the end. I know you’re a frequent critic of Stam, and to each his own. But that’s a little bit of a mischaracterization. It’s not like Stam is not delivering, it’s just he’s not hitting self-imposes deadlines. People ARE getting gear. Though Ragan’s story has me giving stam the stink eye. I wish Joshua would get that straightened out. I was implying that the the "self-imposes deadlines" weren't panning out. I've never said he was out to scam anyone. in fact, I recently got into it with someone here who did imply that there was possibly a scam going on. You'll know I've changed my mind on that if I ever start referring to him as "Josh Madoff." |
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Post by drbill on Nov 14, 2018 22:10:11 GMT -6
I also worry that the angry mob (and rightfully so) might backfire, meaning if a bunch of people bail and start asking for refunds at the same time, the whole thing might collapse, and then everyone’s screwed. Maybe that’s just paranoia though. Maybe it’s more stable than that. Let's hope so cause that sounds a whole lot like a ponzi scheme. I had the unfortunate misfortune to loose tens of thousands in one, and even though the dudes who put it together were offshore, they ultimately ended up in federal prison. The hope of "more for less" seems to be pivotal in the situations that end up going sideways. Everyone (the investors) lost their money though. I honestly think they (the owners who started the investment) had a good idea and were upfront in the beginning, but as things progressed, and as the financial burdens intensified, they eventually bailed with all the remaining money. Hope that is not the case here. Seems like a long time since anyone actually got their gear. And again, super hopeful that you guys get your gear soon. Every indicator is that it's a solid value. |
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Like I said earlier, hope you guys get your gear SOON!! Best, bp