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Post by jtc111 on Aug 10, 2018 9:26:51 GMT -6
Of course I care, what I said was that it does not affect me in a negative way as I answered another forum member about me not liking criticism! "Honestly, I don't care." That was your very first sentence in your response to my post.
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Post by Quint on Aug 10, 2018 9:50:33 GMT -6
On a positive note, I did just get a reply from Miguel about shipping my two 1073eqs and single 76adg together in one shipment. I'll have to wait until October when the 1073eqs are ready, obviously, but he said they could do it. So good news on that front.
I'm still not sure what the global email sent out a few days ago meant when it said something about a future discount or some sort of compensation because of the delays? I guess we'll see what was meant by that sometime down the road.
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Post by jcoutu1 on Aug 10, 2018 10:23:04 GMT -6
Ward, yes, emails. If you didn't get one try contacting Miguel at info@stamaudio.com , he has updated everybody, maybe it went into your spam. The last email I received was on July 8... From what I gather, it's the first batch shipping in September and the second batch some time after that. I'm not in any rush and ok with waiting until whenever, but the communication is still poor. Maybe Miguel is supposed to be handling the communication, but isn't detail oriented enough to handle the job properly. I'm not really sure what the issue is. I can tell you one thing for sure though, had you told everyone preordering the ADG that it would ship in December rather than July which was initially promised, you would have cut WAY down on those 900 emails per day.
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Post by stam on Aug 10, 2018 12:29:12 GMT -6
Of course I care, what I said was that it does not affect me in a negative way as I answered another forum member about me not liking criticism! "Honestly, I don't care." That was your very first sentence in your response to my post. Yeah, and there was also a "when I say I stopped caring I mean that it doesn't bother me in a negative way anymore" You don't make conclusion based on a single line on someones response but their entire response.
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Post by jtc111 on Aug 10, 2018 14:31:52 GMT -6
"Honestly, I don't care." That was your very first sentence in your response to my post. Yeah, and there was also a "when I say I stopped caring I mean that it doesn't bother me in a negative way anymore" You don't make conclusion based on a single line on someones response but their entire response. Yes, context is very important, so let's have a look at the paragraph that contained that phrase. Here's that paragraph in it's entirety: Overall my feeling is.... I stopped caring about the complaints on delays and customer service, I really do not care anymore, I try to build the best sounding gear in the world with all my love and passion so that my clients can have the best tools possible and I do it at a price that is quite frankly ridiculous, I don't care about the money, we all need it but my passion is audio and people using my stuff, not my bank account. This is not to say that I will not try my best to improve these things, when I say I stopped caring I mean that it doesn't bother me in a negative way anymore.
Now you can try to spin that anyway you want, but what you said there is exactly the opposite of what a good business would say. I understand that the complaints don't bother you. You've made that extraordinarily clear. That your customers are unhappy should bother you; even more importantly, it should inspire you to do better. However, rather than fix the problems, you make excuses and go on as before because, as you stated, you " stopped caring about the complaints on delays and customer service."
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Post by kcatthedog on Aug 10, 2018 15:05:41 GMT -6
It seems to me the issue is about trust. If a business owner states something, ( like a shipping date), customers want to “trust”, that the statement is true, factual and a commitment by the business owner, especially if orders are taken and payments made.
Customers feel that they have honoured their part of the deal and like any deal, customers don’t want the deal then changing based on unilateral decisions made by the business owner after the fact.
I think the point made earlier about just stating much longer lead time’s (2-3x’s longer),, would go a long way to being more accurate and significantly reduce the number of emails generated.
If, after making pre-payment, everyone received ASAP, a confirmation email, stating an accurate delivery date and order of purchase (batch), then clients’ expectations would be much more met and communication misunderstandings greatly reduced.
With respect Stam, this is not about your feelings and interpretations of clients’ reasonable frustrations, this is about accuracy of business communications, planning and execution/meeting commitments.
Also, with respect, maybe business is more laissez-faire in Chile, but your business isn’t in Kansas anymore, you are playing in the world stage and people are encouraging you to step up your game, i.e., walk your talk, mean what you say and say what you mean.
Your messages from yesterday , (perhaps you mis-spoke) clearly told your pre-order customers, that you don’t care about their concerns, see them as negative complainers, when they raise legitimate issues about changes negatively affecting their deal and frankly I bet you have done your business some damage, due to that.
If, I can make a suggestion, there is a reference to you sweetening deals somehow for customers experiencing shipment delays. I’d encourage you to consider first confirming publically, if you are making that offer and if so to whom and why?
I honestedly expected the adg shipment date to possibly slip 2-3 months, for people who will wait longer than that, please consider offering them some kind of special service.
I think that would go a long way to maintaining people’s support because people do appreciate you and your work and want you to succeed .
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Post by Johnkenn on Aug 10, 2018 15:24:26 GMT -6
Hey - at least Stam is responding. I know a certain converter manufacturer (Rhymes with Ross Martin) that you hear nothing and are lucky if you ever see it.
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Post by stam on Aug 10, 2018 15:56:38 GMT -6
Yeah, and there was also a "when I say I stopped caring I mean that it doesn't bother me in a negative way anymore" You don't make conclusion based on a single line on someones response but their entire response. Yes, context is very important, so let's have a look at the paragraph that contained that phrase. Here's that paragraph in it's entirety: Overall my feeling is.... I stopped caring about the complaints on delays and customer service, I really do not care anymore, I try to build the best sounding gear in the world with all my love and passion so that my clients can have the best tools possible and I do it at a price that is quite frankly ridiculous, I don't care about the money, we all need it but my passion is audio and people using my stuff, not my bank account. This is not to say that I will not try my best to improve these things, when I say I stopped caring I mean that it doesn't bother me in a negative way anymore.
Now you can try to spin that anyway you want, but what you said there is exactly the opposite of what a good business would say. I understand that the complaints don't bother you. You've made that extraordinarily clear. That your customers are unhappy should bother you; even more importantly, it should inspire you to do better. However, rather than fix the problems, you make excuses and go on as before because, as you stated, you " stopped caring about the complaints on delays and customer service." I seriously don't have time for this, whatever you say mate All the best
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Post by drbill on Aug 10, 2018 15:57:16 GMT -6
Hey - at least Stam is responding. I know a certain converter manufacturer (Rhymes with Ross Martin) that you hear nothing and are lucky if you ever see it. haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints.
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Post by jtc111 on Aug 10, 2018 16:08:03 GMT -6
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Post by Johnkenn on Aug 10, 2018 18:10:45 GMT -6
Hey - at least Stam is responding. I know a certain converter manufacturer (Rhymes with Ross Martin) that you hear nothing and are lucky if you ever see it. haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. But he made dumbles
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Post by woofhead on Aug 10, 2018 18:20:48 GMT -6
Hey - at least Stam is responding. I know a certain converter manufacturer (Rhymes with Ross Martin) that you hear nothing and are lucky if you ever see it. haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. Seinfeld + Soup
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Post by drbill on Aug 10, 2018 18:53:37 GMT -6
haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. But he made dumbles True....
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Post by drbill on Aug 10, 2018 18:53:57 GMT -6
haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. Seinfeld + Soup Haha!!!
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Post by wiz on Aug 10, 2018 19:27:43 GMT -6
NO STAM FOR YOU! 8) cheers Wiz
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Post by kcatthedog on Aug 10, 2018 19:38:18 GMT -6
Oh, oh , gear nazis !! We are in big doo doo!
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Post by stam on Aug 11, 2018 1:34:17 GMT -6
Hey - at least Stam is responding. I know a certain converter manufacturer (Rhymes with Ross Martin) that you hear nothing and are lucky if you ever see it. haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. I have never kept a deposit of anyone, over 2.000 people have cancelled and been refunded in the last 3 years Please don't call me a thief, it's insulting.
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Post by the other mark williams on Aug 11, 2018 1:50:56 GMT -6
stam Hi Joshua, drbill is not calling you a thief. He's joking about a different manufacturer. It seems to me that maybe some things on both sides just aren't translating as intended. stam I don't think you were literally trying to say earlier that you don't care about your customers or about customer service, but it did read that way on the screen. I doubt that was your intention, however.
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Post by lcr on Aug 11, 2018 5:45:30 GMT -6
Stam, patienlty waiting on a few orders here. I never recieved the recent email you mentioned everyone should’ve recieved with updates. Im not concerned, Im gonna carry on and assume I will be taken care of in the timeline I deposited. Just wanted to let you know I didnt recieve a recent email.
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Post by stam on Aug 11, 2018 8:51:56 GMT -6
Did you email info@stamaudio.com ?
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Post by drbill on Aug 11, 2018 9:22:08 GMT -6
haha! Maybe Stam should take the Alexander Dumble approach to pre-ordering : His pre-order unwritten contract : 1. Never ask about the progress of your amplifier. If you do, I will stop building it. 2. If you piss me off, I may keep your deposit and never build your amplifier. 3. You cannot come to my shop and watch your amplifier being built. Come by my shop unannounced and I will: a) Stop building it b) Keep your deposit. Modify if for emails and cross country orders and that should stop the emails and complaints. I have never kept a deposit of anyone, over 2.000 people have cancelled and been refunded in the last 3 years Please don't call me a thief, it's insulting. Who called you a thief? Certainly not I. It was a joke bro. Lighten up. You've got to admit, the whole Dumble thing is pretty amazing. The backstory, the product, the man..... And still, people pay unbelievable amounts of money for his amps. One thing is for certain, he fixed his customer service problems. LOL
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Post by lcr on Aug 11, 2018 10:49:31 GMT -6
Did you email info@stamaudio.com ? No sir. I’ve read you have new employees and procedures for processes, Im not sure you read “info@“ however I believe you read this thread and I wanted you to know I didnt recieve any recent emails. I’m patient and “get it” with the delay’s and maybe currently not the best correspondence, just wanted you to know. Im not gonna contact info@ I’ll just optimistically see how this pans out. I wish you much success and look forward to more Stam gear coming my way when it arrives.
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Post by indiehouse on Aug 11, 2018 11:35:07 GMT -6
Did you email info@stamaudio.com ? No sir. I’ve read you have new employees and procedures for processes, Im not sure you read “info@“ however I believe you read this thread and I wanted you to know I didnt recieve any recent emails. I’m patient and “get it” with the delay’s and maybe currently not the best correspondence, just wanted you to know. Im not gonna contact info@ I’ll just optimistically see how this pans out. I wish you much success and look forward to more Stam gear coming my way when it arrives. Problem with asking on forums is he doesn’t know who you are, so he can’t verify anything for you. I sent Joshuaan email yesterday to verify I was on the 1073EQ list, and he responded in less than 24 hours.
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Post by Johnkenn on Aug 11, 2018 11:54:20 GMT -6
I’m going to chalk this up to somewhat of a language barrier issue. I don’t think Joshua “doesn’t care” about his customers, he’s just saying his ignoring the haters.
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Post by lcr on Aug 11, 2018 12:43:28 GMT -6
Apparently Im misscomunicating also.. If I reach out to info@ I may be communicating with someone other than Stam himself and he may never be informed that I didnt get the recent email update.. thats why I posted here. I wanted the owner of the company to know I didnt recieve the update that he mentioned online everyone recieved. Im not concerned, upset, unhappy or need to be emailed after the fact. Not sure how to break it down any simpler. When everyone else in the first batches mention here its on the way and if Im not contacted I will address it then, again sorry for any confusion by me, my glass is half full of positive Stam vibes!
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