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Post by geoff738 on Apr 29, 2019 12:48:15 GMT -6
Ok guys.
Its out in the open now.
please stop and take it back and resolve it internally.
it ain’t gonna be solved in an RGO thread. Anything further just makes both of you look bad.
youre both advertisers here, both I think we’ll regarded for your products.
Bickering in public isn’t going to raise your esteem in the eyes of the crowd here.
Imho.
Geoff
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Post by stam on Apr 29, 2019 12:51:13 GMT -6
This is quite a spin on how things happened. Of course I returned the months after they were delivered. I had to mount and test them one by one, this takes a long time. If you believe those capsule to be working perfectly then it just confirms the poor QC you have in place which explains the high rejection rates. They are all faulty. I don't have this problem with any other capsules provider. It is true that I lost the PayPal dispute. It was mysteriously closed without further investigation. I am still confident we will get our money back one day. For now we will continue our tests to find a better provider and better sounding capsule and I hope one day Eric Heiserman will do the right thing. This is laughable, nobody takes custom OEM components back after 6 months unless it’s written into the contract, welcome to the world of business. If any experienced mic builder or other business was dealing with a supplier of expensive components with a high reject rate they would no to inspect upon receiving. This is why a thing called test rigs exist. Your business practices are as bad form as sharing private emails on a public forum. Even with the assumption that what you are saying about the reject rate of the capsules is true, it’s on you to practice in a responsible way and this ain’t it. And how do you inspect a bad capsule when you receive it? You need to mount every single on of them which is quite lengthy on a D7, you have to let them burn for 24 hours, then you sweep them, then we have to let them burn for another 24 hours and sweep again before shipping. The ones that do not pass the test we put in the same box as they were sent. Once we finish testing them all we report on how many were faulty and we return them. 2 months went by after shipping them back with DHL at our expense without a single word on them from Heiserman
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Post by the other mark williams on Apr 29, 2019 12:51:42 GMT -6
Guys, we get it. can you take it to PM or PayPal or however you will try and resolve it? a public forum doesn’t make either of you look good. Thanks, Geoff One of the problems has been that keeping it private hasn't solved anything and that publically it's us that ultimitaley gets blamed for delays on this mics. I have no doubt that's true, Josh, but it seems like the most professional thing would be for you to have publicly said (here, on GS, and on FB): "hey everyone, we've had these delays on the SA-67 because of an issue with one of our component suppliers. We're in the process of switching suppliers, and I hope to have this solved and to catch up with backorders as quickly as possible. Apologies to everyone who's been affected." I really think that's all you needed to say.
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ericn
Temp
Balance Engineer
Posts: 14,918
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Post by ericn on Apr 29, 2019 13:02:25 GMT -6
This is laughable, nobody takes custom OEM components back after 6 months unless it’s written into the contract, welcome to the world of business. If any experienced mic builder or other business was dealing with a supplier of expensive components with a high reject rate they would no to inspect upon receiving. This is why a thing called test rigs exist. Your business practices are as bad form as sharing private emails on a public forum. Even with the assumption that what you are saying about the reject rate of the capsules is true, it’s on you to practice in a responsible way and this ain’t it. And how do you inspect a bad capsule when you receive it? You need to mount every single on of them which is quite lengthy on a D7, you have to let them burn for 24 hours, then you sweep them, then we have to let them burn for another 24 hours and sweep again before shipping. The ones that do not pass the test we put in the same box as they were sent. Once we finish testing them all we report on how many were faulty and we return them. 2 months went by after shipping them back with DHL at our expense without a single word on them from Heiserman If you have to mount it on a test mic you do it, part of being a manufacturer is finding ways to do things efficiently, so they don’t bite you in the ass financially and by reputation. Even if a supplier is the problem you own it, because it’s your name on the product and because it was your choice to use that supplier! That makes it on you ! That’s how Real business is done.
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Post by stam on Apr 29, 2019 13:11:20 GMT -6
And how do you inspect a bad capsule when you receive it? You need to mount every single on of them which is quite lengthy on a D7, you have to let them burn for 24 hours, then you sweep them, then we have to let them burn for another 24 hours and sweep again before shipping. The ones that do not pass the test we put in the same box as they were sent. Once we finish testing them all we report on how many were faulty and we return them. 2 months went by after shipping them back with DHL at our expense without a single word on them from Heiserman If you have to mount it on a test mic you do it, part of being a manufacturer is finding ways to do things efficiently, so they don’t bite you in the ass financially and by reputation. Even if a supplier is the problem you own it, because it’s your name on the product and because it was your choice to use that supplier! That makes it on you ! That’s how Real business is done. And who refunded all the clients and who took all responsibility for it? Me. I never said anything until today and the subject was brought by Heiserman, not me. This is not about that It doesn't matter. We will get our money back some way or the other and from everything bad comes something good, we can know offer something superior to our clients and that's all that matters.
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Post by mdmitch2 on Apr 29, 2019 13:27:17 GMT -6
Good and kind RGO members, sorry for taking the bait on this issue! I think that our products and happy customers speak to our commitment to quality and customer satisfaction, so I'm leaving it at that. If you have any questions or concerns please feel free to send me a message privately.
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ericn
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Balance Engineer
Posts: 14,918
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Post by ericn on Apr 29, 2019 13:36:28 GMT -6
If you have to mount it on a test mic you do it, part of being a manufacturer is finding ways to do things efficiently, so they don’t bite you in the ass financially and by reputation. Even if a supplier is the problem you own it, because it’s your name on the product and because it was your choice to use that supplier! That makes it on you ! That’s how Real business is done. And who refunded all the clients and who took all responsibility for it? Me. I never said anything until today and the subject was brought by Heiserman, not me. This is not about that It doesn't matter. We will get our money back some way or the other and from everything bad comes something good, we can know offer something superior to our clients and that's all that matters. Umm yeah, you did your job? Is that what you want? You did the cost of doing business? So we should give you a standing ovation? That’s the risk you take when you open up shop. Josh I try to be in your corner but every step in the right direction that anybody would call simply doing business is met with a giant step backwards.
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Post by kcatthedog on Apr 29, 2019 13:48:30 GMT -6
None of us can change the past, can we just move on ?
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Post by geoff738 on Apr 29, 2019 13:49:07 GMT -6
Listen, I applaud anyone who can make a great sounding piece of audio gear at an affordable price. Brad and Jeff. And yes Eric and Joshua.
We we know Stam’s issues concerning delivery dates.
This thread got derailed for a bit.
Maybe we can get back to discussing the mic itself?
Cheers, Geoff
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Post by kcatthedog on Apr 29, 2019 14:02:51 GMT -6
Yes, please!
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Post by stam on Apr 29, 2019 14:23:44 GMT -6
And who refunded all the clients and who took all responsibility for it? Me. I never said anything until today and the subject was brought by Heiserman, not me. This is not about that It doesn't matter. We will get our money back some way or the other and from everything bad comes something good, we can know offer something superior to our clients and that's all that matters. Umm yeah, you did your job? Is that what you want? You did the cost of doing business? So we should give you a standing ovation? That’s the risk you take when you open up shop. Josh I try to be in your corner but every step in the right direction that anybody would call simply doing business is met with a giant step backwards. Yes please, a standing ovation would certainly lift my spirit. It is a crazy world we live in where you buy a product from abroad, they send you faulty units every single time on every single shipment with complete negligence on their craft, your clients suffer, you have to refund them, you lose money and yet here you are ....... I would never deny a customer a refund. I would have loved to have the capsules back if they were all correct when I returned them but unfortunately Mr Eric did not inspect them for 2 months, completely ignoring the subject. I know we have the weaker position on this forum because all the troubles we have with delivering units I just received another package from Heiserman Audio with faulty capsules and I am scared to return them because I will probably never see the money on them as well. Do you find this acceptable?
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Post by chessparov on Apr 29, 2019 14:44:12 GMT -6
Sorry Joshua, but if I were in the market for a microphone... The $$ would be going towards a Heiserman, over a Stam.
I can't EVER imagine a 50% capsule failure rate-ever-did I already say that?
After meeting the "Heiserman crew" at NAAM, I could never think of them as dishonest either... Chris
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Post by geoff738 on Apr 29, 2019 15:05:27 GMT -6
Listen, I applaud anyone who can make a great sounding piece of audio gear at an affordable price. Brad and Jeff. And yes Eric and Joshua. We we know Stam’s issues concerning delivery dates. This thread got derailed for a bit. Maybe we can get back to discussing the mic itself? Cheers, Geoff I am going to quote myself. Not because I love the sound of my voice or that I was particularly eloquent, but this has been a long thread and perhaps it is either time that what I said actually happens or perhaps we shut this one down and start afresh? I am not the owner of the site, nor a mod. It is not my call in any way. But we’ve gone way off topic in my view into a personal pissing match. Which is now being perpetuated by only one of that parties, at least at the moment. Yeah it allegedly may have some relevance to delays . But can we just get back to discussing the mic? Which I am in no way disparaging. The quality of the product is not the issue here. That is all.
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Post by gpfunk on Apr 29, 2019 15:15:21 GMT -6
I have to agree. It seems now we're getting trolls. gpfunk registered 26 minutes ago and his first post is a negative addition to this thread. I wasn't trolling. Merely pointing out that Stam have a history. It just happened I wasn't a member of this forum and thats why I registered. I deleted the post in question.
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Post by timcampbell on Apr 29, 2019 15:17:22 GMT -6
And the first thread you read and comment is this one with a dig?
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Post by gpfunk on Apr 29, 2019 15:24:30 GMT -6
And the first thread you read and comment is this one with a dig? No I registered to post on this thread as it was mentioned in another forum. I wasn't a member here. Anyway I have now deleted the post, your post made me think better of it. Not worth wading in on it. I'll keep quiet and let the thread get back on point.
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Post by stam on Apr 29, 2019 15:27:04 GMT -6
Sorry Joshua, but if I were in the market for a microphone... The $$ would be going towards a Heiserman, over a Stam. I can't EVER imagine a 50% capsule failure rate-ever-did I already say that? After meeting the "Heiserman crew" at NAAM, I could never think of them as dishonest either... Chris Well, there are a few people I know that would differ, including some forum members about their honesty. I met them in person as well, friendly folks. Facts are facts and luckily I saved all the return shipments, messages and emails. Somtimes 40% and sometimes 50% failure rate. That is the level of incompetence Heiserman has when making a capsule. You would think after 3 years buying from them they would have learned on how to tackle the problem but no, every single time and it even got worse. I had to open them myself to fix them. I have received many K87's from around the world with isolated backplates and never had a problem. I don't want to waist more time over this, the only good product they had (HK87) we no longer use and like I said, maybe we will get our money back one day We still have stock on the HK67 to deliver the last owed 67's and after that we will see how to continue.
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Post by geoff738 on Apr 29, 2019 15:38:41 GMT -6
Sigh.
I have no horse in this race.
I’m out. Not my role anyways.
Cheers, Geoff
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Post by chessparov on Apr 29, 2019 15:56:15 GMT -6
Whatever the facts... Well, if there's anyway for a more amicable resolution, I'm all for it. Chris
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Post by pope on Apr 29, 2019 16:19:04 GMT -6
I don't want to add fuel to the fire but it's funny how Stam is telling other people (GS) that posting private emails online is illegal but he has no problem doing it himself. That says a lot...
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Post by Tbone81 on Apr 29, 2019 16:19:09 GMT -6
Hey Stam, ever heard the phrase “the pot calling the kettle black”? Not sure if that’s a commonly used saying in Chile but you calling out Heiserman for failing to correct an alleged manufacturing problem after 3 years is absurd considering it’s taken you longer to figure out a way to consistently answer emails...
Make no mistake about it, your posts are making your competition money. They do nothing but make you look bad. The next two people I plan to buy from are both competitors to you, and yes, one of those is Heiserman.
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Post by kcatthedog on Apr 29, 2019 16:24:48 GMT -6
Can we please get this thread back to the mike and not everyone’s respective vitriol?
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Post by EmRR on Apr 29, 2019 16:26:29 GMT -6
Gonna take awhile for the stink to clear
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Post by kcatthedog on Apr 29, 2019 16:32:52 GMT -6
Open a big window: quick!
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Post by timcampbell on Apr 29, 2019 16:36:45 GMT -6
I don't want to add fuel to the fire but it's funny how Stam is telling other people (GS) that posting private emails online is illegal but he has no problem doing it himself. That says a lot... To be fair he only posted his own email not someone else's. And now back to talking about this mic.
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