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Post by andtide on Sept 18, 2024 6:58:29 GMT -6
waiting to hear back from Antelope support, but I did a bunch of testing today and I think it may just be a bug where the "control" app does not have all of the statuses. It is missing "usb". when Pro Tools or even a media player (for example, I play an mp3) app "grabs" the interface, the control panel gives a blank status, but the front panel shows "clock:usb", and when the app releases it, then it goes back to "clock:internal" and then the control panel wakes up and usually shows the same. So while it is functional and seems to be working right, their shitty software is about to drive me crazy. I am waiting to hear what their support will tell me or how they will explain this. Probably another "feature"... but the good news is no pops or glitches while it is recording. it seems to be able to do that part pretty well so far. Once I had my call with support I was operational in a couple of hours. Def book phone time with an engineer.
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Post by doubledog on Sept 18, 2024 7:07:48 GMT -6
waiting to hear back from Antelope support, but I did a bunch of testing today and I think it may just be a bug where the "control" app does not have all of the statuses. It is missing "usb". when Pro Tools or even a media player (for example, I play an mp3) app "grabs" the interface, the control panel gives a blank status, but the front panel shows "clock:usb", and when the app releases it, then it goes back to "clock:internal" and then the control panel wakes up and usually shows the same. So while it is functional and seems to be working right, their shitty software is about to drive me crazy. I am waiting to hear what their support will tell me or how they will explain this. Probably another "feature"... but the good news is no pops or glitches while it is recording. it seems to be able to do that part pretty well so far. Once I had my call with support I was operational in a couple of hours. Def book phone time with an engineer. I am up and running. I can record but I'm just noticing all kinds of "software" issues that are bugs and/or missing features that I feel any app should have in 2024. So it's nothing that a phone call is going to fix. Their developers actually have to fix bugs and add really basic features (like the ability to multi-select 32 mute buttons). Unfortunately I don't expect this to happen overnight which is why I'm still contemplating whether I send this back or keep it (and potentially have to live with these bugs forever if they never fix them - because there are no guarantees they will). I am reporting each of these to support (logging tickets) but sometimes they want to fight me on what is a bug...
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Post by andtide on Sept 18, 2024 8:25:59 GMT -6
Once I had my call with support I was operational in a couple of hours. Def book phone time with an engineer. I am up and running. I can record but I'm just noticing all kinds of "software" issues that are bugs and/or missing features that I feel any app should have in 2024. So it's nothing that a phone call is going to fix. Their developers actually have to fix bugs and add really basic features (like the ability to multi-select 32 mute buttons). Unfortunately I don't expect this to happen overnight which is why I'm still contemplating whether I send this back or keep it (and potentially have to live with these bugs forever if they never fix them - because there are no guarantees they will). I am reporting each of these to support (logging tickets) but sometimes they want to fight me on what is a bug... I may be being unobservant but I’m unclear what you mean by missing features and statuses? I saw you mentioned the clock dropping… I don’t have the same unit: but this is maybe the best clock I’ve worked with in years. Very solid and my opto/Adat gear clocks beautiful. Very solid. Let me see if the software is the same. Happy to trouble shoot. My thing about the software is that.. it might have too many features! Happy to help here. I hear you’re up and running.. maybe I have an unreasonable standard but being uncomfortable with your gear is risky! I can honestly say I love my interface- but it was the worst onboarding experience and I worked on massive digital broadcast consoles in the early 00s so I know pain!!
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Post by andtide on Sept 18, 2024 8:26:54 GMT -6
Big diff between a bug and a missing feature. The developers out there hear me 😂
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Post by doubledog on Sept 18, 2024 16:23:23 GMT -6
the clock is not actually dropping sync. The front control panel shows it is locked. Support replied and seem to agree with me that the control panel has a bug. Antelope documentation is always lacking in detail and for the Orion 32+ Gen4, it makes no mention of this, but I found this article that touches on it... support.antelopeaudio.com/en/support/solutions/articles/42000096748-what-i-need-to-know-about-clocking-to-set-up-my-devices-and it says this " When you're using your device through USB, the "USB" option has to be selected. The internal Clock of the device will still be the Clock Source for the device, however it will be instructed by the Computer/Mac as to which Sample Rate you need to have selected".So what I think I'm seeing is that when Pro Tools (or any media/audio app) takes control of the interface, the clock source switches to "usb" which means the same thing as using "internal" clock, except that USB (or the app) is dictating the sample rate. BUT... the control panel seems to not have a state for "usb", so it just shows blank. The support guys seems to agree and has asked me to try an older version of control panel, and frankly I'm not excited about that. Sure, let's try an older version and potentially run into new/old bugs that we already fixed... no thank you. But I will probably try it temporarily (just to see if the older version has that state available) then switch back. and only if I find the time to be their beta test team (again, no thank you). But let's face it, I got that kind of crap from UA too. Whatever happened to a support team that could actually put their hands on a product to verify it themselves?
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Post by doubledog on Sept 29, 2024 21:41:35 GMT -6
Everything was going pretty well, so why wouldn't I go and f*** it all up? Yes, part of my plan was to upgrade from my current Dell XPS 8940 (i5-11400) to a Dell XPS 8960 with an i5-14600. Everything was going fine until I plugged in the Antelope Orion 32+... no actually that was fine too. It all linked up ok. It was when I went to playback audio and it did nothing. Then eventually told me "not enough usb controller resources". This was before I even tried Pro Tools. I kind of gave up tonight and will get back to it tomorrow. I initially tried it on Windows 10, but it did this... so I rebuilt the system with Windows 11, then restored data, and tried again only to find the same problem. So now I think it's the USB controller (which is USB 3.2 vs the old system was 3.1). I'm going to try a few other things tomorrow (other PCIe to USB 3 cards) . I don't have a USB 2.0 card, but may need one. Worst case is I will revert to my old system and pack up this brand new (and much faster) system and send it back, but I hate that idea. Opened a ticket with Antelope but I do not expect much help. I definitely don't want to go to the "24 channel mode" but that may work temporarily (I tried to change it once but it would not even change - maybe needed a reboot). Anyway couple of frustrating days while I bang my head against the wall with this.
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Post by BenjaminAshlin on Sept 30, 2024 3:40:33 GMT -6
Everything was going pretty well, so why wouldn't I go and f*** it all up? Yes, part of my plan was to upgrade from my current Dell XPS 8940 (i5-11400) to a Dell XPS 8960 with an i5-14600. Everything was going fine until I plugged in the Antelope Orion 32+... no actually that was fine too. It all linked up ok. It was when I went to playback audio and it did nothing. Then eventually told me "not enough usb controller resources". This was before I even tried Pro Tools. I kind of gave up tonight and will get back to it tomorrow. I initially tried it on Windows 10, but it did this... so I rebuilt the system with Windows 11, then restored data, and tried again only to find the same problem. So now I think it's the USB controller (which is USB 3.2 vs the old system was 3.1). I'm going to try a few other things tomorrow (other PCIe to USB 3 cards) . I don't have a USB 2.0 card, but may need one. Worst case is I will revert to my old system and pack up this brand new (and much faster) system and send it back, but I hate that idea. Opened a ticket with Antelope but I do not expect much help. I definitely don't want to go to the "24 channel mode" but that may work temporarily (I tried to change it once but it would not even change - maybe needed a reboot). Anyway couple of frustrating days while I bang my head against the wall with this. Did you try a different USB port? Otherwise try uninstalling the usb controller in device manager and reboot. Windows should automatically reinstall the latest driver...
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Post by doubledog on Sept 30, 2024 7:21:54 GMT -6
Everything was going pretty well, so why wouldn't I go and f*** it all up? Yes, part of my plan was to upgrade from my current Dell XPS 8940 (i5-11400) to a Dell XPS 8960 with an i5-14600. Everything was going fine until I plugged in the Antelope Orion 32+... no actually that was fine too. It all linked up ok. It was when I went to playback audio and it did nothing. Then eventually told me "not enough usb controller resources". This was before I even tried Pro Tools. I kind of gave up tonight and will get back to it tomorrow. I initially tried it on Windows 10, but it did this... so I rebuilt the system with Windows 11, then restored data, and tried again only to find the same problem. So now I think it's the USB controller (which is USB 3.2 vs the old system was 3.1). I'm going to try a few other things tomorrow (other PCIe to USB 3 cards) . I don't have a USB 2.0 card, but may need one. Worst case is I will revert to my old system and pack up this brand new (and much faster) system and send it back, but I hate that idea. Opened a ticket with Antelope but I do not expect much help. I definitely don't want to go to the "24 channel mode" but that may work temporarily (I tried to change it once but it would not even change - maybe needed a reboot). Anyway couple of frustrating days while I bang my head against the wall with this. Did you try a different USB port? Otherwise try uninstalling the usb controller in device manager and reboot. Windows should automatically reinstall the latest driver... I tried every port (front and rear, type A and type C), even putting a USB 2.0 hub in between. no change. Windows already has the latest driver and Intel stopped publishing them separately several years ago (so now Microsoft/Windows is the only source).
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Post by explorer on Sept 30, 2024 10:11:23 GMT -6
I’ve read so many stories of bugs, driver problems and support issues with Antelope stuff over the years. Personally I’d steer clear. If I had to make it work I’d probably set it up with an RME Digiface USB so that you can use their drivers instead (although you will be losing out on some features like direct monitoring etc.).
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Post by doubledog on Sept 30, 2024 10:37:21 GMT -6
I've found a fix, or really a workaround. I have an old docking station (Dell D3100) that connects via USB 3.0. That connects up fine and actually helps me because I can connect my 2nd display to it also (it has HDMI and DisplayLink ports). The new XPS 8960, while a lot faster, only had a single DisplayLink port and less USB 2.0 ports (which didn't work for me anyway) vs. the older XPS 8940. Anyway, the dock also has a pair of USB 2.0 ports and when the Orion 32+ is connected to these, everything seems to be working fine again. So by using the dock, I can free up a PCIe expansion slot (I had installed an old Nvidia NVS295 in it -- I only need dual 1080p and it is silent - no fans - but the dock is silent too).
I tried installing a USB 3.0 (dual port) card into the free PCIe slot but the Orion32+ did not like to be connected to it either (got the same error message). So it seems it has to be a true USB 2.0 (EHCI) port and not the USB 3.x (xHCI) port. But I can use those USB 3 ports and the extra ports on the dock for external storage (backup drives) or even iLok and stuff like that.
So yes, this whole experience has been a bit of a PITA, but now I have 32 channels of I/O and that's been really nice.
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Post by mattbroiler on Sept 30, 2024 10:50:42 GMT -6
USB 2 devices can often work poorly or not at all when plugged into USB 3.0 ports in my experience I keep the Orion STudio plugged into a usb 2 port on the motherboard with no hub in between and it runs stable that way
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Post by doubledog on Sept 30, 2024 12:13:01 GMT -6
USB 2 devices can often work poorly or not at all when plugged into USB 3.0 ports in my experience I keep the Orion STudio plugged into a usb 2 port on the motherboard with no hub in between and it runs stable that way yeah, I had USB 2.0 ports on the older system (that worked), but in this new system (which is the Intel Raptor Lake CPU) the USB chipset appears to be different - so even though there are a pair of so-called USB 2.0 ports, they did not work. I was prepared to order a separate USB 2.0 add-in card, but the dock ended up working for me here. I've seen various reports of other devices (not just Antelope, and not just audio interfaces) not working correctly. USB is supposed to be backward compatible, but whatever. I'm sure we'll see similar when USB 4.x gets out there more. As long as this proves to be stable (so far so good) I'll be happy.
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Post by doubledog on Sept 30, 2024 13:24:53 GMT -6
just for kicks (and to make sure it's still getting the USB bandwidth through the new setup) I setup a session at 192Khz, 32-float and recorded 32 tracks (of silence but the DAW doesn't care either way). Then I added 32 instances of the Maag EQ4 UAD-2 which just about maxed out my quad PCIe card, and I added 32 instances of the PA Maag 4 native EQ. It all played back fine (about 20% overall cpu usage). Then I recorded several short sections, scrambled the order and used "snap to previous" to make them all back to back (to simulate a little randomness) and that worked fine too. So I believe it is working as it should.
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Post by BenjaminAshlin on Sept 30, 2024 17:24:13 GMT -6
just for kicks (and to make sure it's still getting the USB bandwidth through the new setup) I setup a session at 192Khz, 32-float and recorded 32 tracks (of silence but the DAW doesn't care either way). Then I added 32 instances of the Maag EQ4 UAD-2 which just about maxed out my quad PCIe card, and I added 32 instances of the PA Maag 4 native EQ. It all played back fine (about 20% overall cpu usage). Then I recorded several short sections, scrambled the order and used "snap to previous" to make them all back to back (to simulate a little randomness) and that worked fine too. So I believe it is working as it should. Any reason why you don't go Thunderbolt? Their thunderbolt drivers are some of the best in terms of RTL.
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Post by doubledog on Sept 30, 2024 18:29:24 GMT -6
Any reason why you don't go Thunderbolt? Their thunderbolt drivers are some of the best in terms of RTL. Mainly because I don't want to use a Mac. As I think I posted in this thread (or maybe others) I've got MANY years of experience using a PC and I know how to troubleshoot problems if/when they come up. I don't know much about Macs (ok, had one way back when they only had one mouse button but it was really my wife's...). And looking at desktop PCs, there are not many of them that even offer TB, and if they do the drivers for TB have not been terribly stable either. I also don't really care so much about RTL because I'll mostly be monitoring in real time through the Antelope "mixer" (like I did previously with the UA Apollo console). I'm used to that workflow. edit: I should also mention that I'm not willing to pay "Mac" prices. I got my new XPS for under $600 (I know some people - but I know some Apple people too), then put in a few extra drives, but still probably under $750. Any Mac I see is well over $2000 (and up to $7K or more) for anything equivalent.
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Post by BenjaminAshlin on Sept 30, 2024 21:33:26 GMT -6
Any reason why you don't go Thunderbolt? Their thunderbolt drivers are some of the best in terms of RTL. Mainly because I don't want to use a Mac. As I think I posted in this thread (or maybe others) I've got MANY years of experience using a PC and I know how to troubleshoot problems if/when they come up. I don't know much about Macs (ok, had one way back when they only had one mouse button but it was really my wife's...). And looking at desktop PCs, there are not many of them that even offer TB, and if they do the drivers for TB have not been terribly stable either. I also don't really care so much about RTL because I'll mostly be monitoring in real time through the Antelope "mixer" (like I did previously with the UA Apollo console). I'm used to that workflow. edit: I should also mention that I'm not willing to pay "Mac" prices. I got my new XPS for under $600 (I know some people - but I know some Apple people too), then put in a few extra drives, but still probably under $750. Any Mac I see is well over $2000 (and up to $7K or more) for anything equivalent. Yes i gathered that from your detailed posts about PC. I haven't had any issues with gigabyte thunderbolt cards and i've had a few different PC setups with them. Depends on if your motherboard and i guess the xps probably don't have the thunderbolt header.
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Post by doubledog on Oct 1, 2024 9:40:53 GMT -6
Yeah, if I had Thunderbolt on my system I probably would have just stuck with the Apollo 16 (and installed the TB card into it).
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Post by andtide on Oct 1, 2024 12:41:26 GMT -6
I would take the antelope over TB over the Apollo 10 out of ten times- but likely because I depend on the interface to provide me with io, a great clock, and great conversion. I don't use any of the bells and whistles (DSP stuff).
I see little value in an Antelope device over USB. Pretty sure the engineer I spoke to from Antelope pretty much suggested to only use USB for set up- and then using TB.
But yeah painful onboarding for all really. I will say that after I went through hell the system is easily the most solid since ancient pro tools TDM... my own anecdotal bologna so YMMV
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Post by doubledog on Oct 19, 2024 13:58:02 GMT -6
just checking in here... too late to return it so it's mine. I was able to sell the MRC (the remote control) since that seems geared toward immersive audio and I have no intention of doing that any time soon. Found a local buyer that had an Orion 32+ Gen4 too, but not the MRC, and wanted to do immersive... so it was a good match (even though Antelope made it somewhat difficult for him to register it - but it worked out). That lowered my overall cost of getting this interface. Still working on selling my old Apollo 16 (but have not been trying too hard). I'll be selling the PC I used with it too and the combo would make a great system for someone that wants to be able to record 16 simultaneous tracks and has a console or a bunch of outboard pres (like I do). I am currently enjoying having the ability to now do > 16 tracks myself though.
Soundwise, I've done numerous sessions and gotten no complaints. It sounds as good as the Apollo for sure. I'm getting used to the differences in it's routing, virtual mixer, etc. vs the UA Console. The only thing I'm really using the mixer for is for latency-free monitoring and putting a little reverb into headphones for singers. It works fine for that. I still have the UAD Quad PCIe card so my DSP plugins still work along with the native equivalents. The new PC is significantly faster (11th gen i5 to 14th gen i5) and I've noticed that besides running plugins with no issues, bouncing is faster and zipping up files for uploading to clients is faster too. So I'm happy with the progress. Why do I get i5 instead of i7 or i9? For me it's a cost to performance tradeoff as well as heat (i5 is lower wattage and less likely to make the fans rev up to cool it) and still gets really good performance.
Next step is to see if a newer mesh wifi 6E system will have a little better "reach" to my studio (it's ~ 90 ft from the house) and it's a pain sometimes to download updates because signal is low and slow. Another solution may be to put a weatherproof unit outside of my studio, but every hop also slows things down (but still might be better than it is now).
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Post by christophert on Oct 20, 2024 2:17:53 GMT -6
I've been using the Galaxy for the last two years as part of a HDX System. The AD DA sounds great, the software is rock solid. Every day. It clocks to other devices seamlessly - never any issues. I'm on a Mac.
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Post by Quint on Nov 15, 2024 12:36:51 GMT -6
just for kicks (and to make sure it's still getting the USB bandwidth through the new setup) I setup a session at 192Khz, 32-float and recorded 32 tracks (of silence but the DAW doesn't care either way). Then I added 32 instances of the Maag EQ4 UAD-2 which just about maxed out my quad PCIe card, and I added 32 instances of the PA Maag 4 native EQ. It all played back fine (about 20% overall cpu usage). Then I recorded several short sections, scrambled the order and used "snap to previous" to make them all back to back (to simulate a little randomness) and that worked fine too. So I believe it is working as it should. Any reason why you don't go Thunderbolt? Their thunderbolt drivers are some of the best in terms of RTL. What sort of RTL over thunderbolt are we talking about here?
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Post by BenjaminAshlin on Nov 17, 2024 15:19:39 GMT -6
Any reason why you don't go Thunderbolt? Their thunderbolt drivers are some of the best in terms of RTL. What sort of RTL over thunderbolt are we talking about here? Very good I'll check when I'm back in the studio. That's the reason i got the Orion Studio, because of the thunderbolt performance. Antelope thunderbolt drivers on windows as good as RME thunderbolt drivers and almost as good as PCIe. gearspace.com/board/music-computers/618474-audio-interface-low-latency-performance-data-base.html* Disclaimer: on windows I would still buy RME for stability over anything else.
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