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Post by mrholmes on Jan 8, 2021 22:41:47 GMT -6
Wow this is a bummer in times when I teach students online.
Never had big issues with RME for ø 18 years.
My mistake was to buy new... the USB connection just died.
I hope this is not because they wanted to save 3 cents.
If this is the case it’s a first warning sign.
Hope they do not go the beancounter way.
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Post by Bender on Jan 8, 2021 23:57:13 GMT -6
Huh? Want to explain more? I run an rme 802 on usb - zero issues. I have a FireWire wire pcie express if need to be to hook up if needed but I’ve never noticed a difference in latency... they certainly distinguish discontinue it- what’s your OS and hardware? Just curious!
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Post by sopwith on Jan 9, 2021 0:22:34 GMT -6
Are you on Windows 10? I had a bunch of problems with the USB connection to my Babyface last month - first issues I've ever had. Kept showing that the USB device wasn't receiving power correctly. I think there may have been a driver change in a recent Windows update. I switched to running the RME through a powered USB hub and the problems went away.
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Post by Bender on Jan 9, 2021 1:08:26 GMT -6
Yes in windows 10 pro- latest patch zero problems with rme 802 and cubase 10.5 pro
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Post by BenjaminAshlin on Jan 9, 2021 2:13:48 GMT -6
My 802 is very beat up. It once went for a very wrough ride in a courier van. It still works like new.
Hope they sort you out quickly.
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Post by mrholmes on Jan 9, 2021 7:51:39 GMT -6
I hope they repair it asap but who knows its corona.
A friend helps me out with Behringer 1820 his backup interface.
He said it's not bad....OK
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Post by theshea on Jan 9, 2021 12:53:21 GMT -6
i bought a used (!) FF400 some 8 years ago, never had a problem. still going strong and using it. if it dies i will get another RME audio interface.
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Post by mrholmes on Jan 9, 2021 22:49:06 GMT -6
i bought a used (!) FF400 some 8 years ago, never had a problem. still going strong and using it. if it dies i will get another RME audio interface. I know usually they are tanks bug mine is new and grrrrr |
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ericn
Temp
Balance Engineer
Posts: 14,921 
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Post by ericn on Jan 10, 2021 19:18:22 GMT -6
i bought a used (!) FF400 some 8 years ago, never had a problem. still going strong and using it. if it dies i will get another RME audio interface. I know usually they are tanks bug mine is new and grrrrr RME is always good with warranty work. |
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Post by mrholmes on Jan 10, 2021 20:31:08 GMT -6
I know usually they are tanks bug mine is new and grrrrr RME is always good with warranty work. I hope so. They first wanted to make me believe that it’s not warranty work. This was undermining my trust. Than told them that the interface won’t go to RME. I will send it the retailer Thomann. Out of a sudden it was warranty work again. WTF the unit is 4 month in use.... RME never treated me like this in 18 years were I spread the word for them, on and offline. Usually I call them, tell them it’s warranty work, send the receipt with the unit, two weeks later I get the unit back with a short notice what was wrong .... done. They once changed all connectors for free because it was bad luck. That’s service for loyalty.... |
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