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Post by ChaseUTB on Dec 17, 2020 23:18:35 GMT -6
I apologize for stirring up the hornet nest. I do my best to treat the customer as they are always right. It can be hard w/ certain customers even w/ that attitude. ( this is my experience not speaking re: Wiz & UAD ) I also know what it’s like to deal w / poor CS as JK & Svart mentioned. Warm audio was til Chad helped me, he is awesome! My workflow & process & business revolves around my SF FW Apollo working flawlessly & it has 90-95% of the time. UAD took care of me when I had issues that weren’t my fault. This was 2013/2014 b4 the Apollo twin. I keep a mbox mini & HS8 backups but don’t like working on them Maybe UAD can start a separate CS dept for Pros/ Studio/ biz owners & have 24-48 hour replacement no questions asked ( Sweetwater does this w/ CC purchases ) Hope some changes actually take place & Wiz has no more issues w/ replacement Apollo!
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