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Post by bentley on Jan 10, 2015 20:00:13 GMT -6
Crane Song: Recalibrated my second hand STC-8 for free with no charge on the return shipping.
Empirical Labs: Dave Derr personally answered an e-mail within a couple of minutes at a weird hour on a Sunday. Shipped me a few replacement knobs for my Fatso because one had a crack on the dial.
Dave Smith Instruments: Always quick to respond and have sent me parts twice no charge.
Eventide: Repaired an out of warranty H8000FW for free.
Shadow Hills: Personal troubleshooting calls from Peter Reardon on a tricky issue with a Mono Optograph. Tough to find and replicate the problem (it took two trips for repair) but he never questioned whether or not I was having an issue.
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Post by jimwilliams on Jan 11, 2015 12:05:07 GMT -6
Bricasti Design. Once my main pcb had a fault, fixed it up. Once they sent me free software upgrades, a ASIC chip. I managed to crack the side of the socket installing it (you get free software updates for life unlike the rest). Once again, they fixed it right up pronto.
Bricasti M7, world's best reverberator and the best service.
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Post by Martin John Butler on Jan 11, 2015 17:59:25 GMT -6
Easy, Mike from Blackspade has gone above and beyond the call of duty quite a few times, but I must say Bryce from Warm Audio is someone special, he never fails to try to get it right, and quickly if possible.
The managers at NYC Sam Ash probably roll eyes by now when I come in, but they've always gone the extra miles to help me get something I need, even when my budget is so tight it squeaks. They've made a huge positive impact in my life for decades now.
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Post by Guitar on Jan 12, 2015 20:09:09 GMT -6
I've been getting really great service from the new Guitar Center in Asheville lately. These guys are top notch and a lot of them are way better players than I am etc.
Classic API, Echo Audio, Musician's Friend, Sweetwater, B&H Photo Video, Pro Audio Star, there's just a lot of good service out there, and to me it makes all the difference.
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Post by bluenoise on Jan 12, 2015 21:17:14 GMT -6
It has been said before but CAPI has amazing service. Even though it's kits, jeff makes sure you get them up and running. He emails you back so fast you kind of get the feeling he was waiting for your email. Hairball has the same kind of service. I f*cked up a relay and mike not only figured out how to jump it so i could get it running, but he sent me a new one. Free of charge. All the way down to argentina..
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Post by ppa on Jan 12, 2015 21:21:58 GMT -6
Great customer service at AML AUDIO (UK)
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Post by cenafria on Jan 13, 2015 9:55:41 GMT -6
I've had great customer service from Warren Dent at Zen Pro Audio.
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t3
Junior Member
I'm in the hi-fidelity first class travelling set.
Posts: 54
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Post by t3 on Jan 13, 2015 14:50:28 GMT -6
Warren at Zen Pro has been helpful to me as well. Wish he'd post here more often.
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Post by indiehouse on Jan 14, 2015 9:51:19 GMT -6
I'll chime in and nominate Anssi from Amphion as providing one of the best customer experiences of my life. Emails are answered promptly and in great detail. He actually takes the time to get to know you and what your needs are. Truly one of the best. Anyone in the market for monitors should give these a chance. Hey - start a thread on Amphion...I've heard a couple of people talk about the monitors, but haven't heard anything else about it. Totally overlooked this, John. I'll start a new thread.
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Post by ppa on Jan 18, 2015 16:46:07 GMT -6
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Deleted
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Post by Deleted on Jan 20, 2015 7:05:04 GMT -6
Just remembered i had a great customer experience with Michal from Mytek. I bought a Mytek the time they sold refurbished units from the 8x96 series, and i was interested after i saw how they were layouted, with daughter boards and dedicated XLRs, all looked very solid and they got good reviews... I got in contact with Michal, and he confirmed my purchase. But it seemed they didn't have a refurb unit in stock - BUT they built me a brand new one from their stock parts for the pricing of the refurbished unit. Now, that was great. It took a while to get it from the polish factory, but in the end it arrived safely, exceptionally well packaged, and still does it's duty. Michal may be very busy sometimes, but he got back to me always in a very polite and friendly manner.
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Post by RicFoxx on Jan 25, 2015 14:42:50 GMT -6
Alan Carter from Sweetwater has given me great customer service! When I don't like the gear I buy and he happily takes the return and helps me with my next purchase!
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Post by M57 on Jan 25, 2015 15:04:44 GMT -6
Just wanted to give a shout out to acoustimac.com. I read a ton of reviews and did a fair amount of research before purchasing panels for the studio, and though they don't necessarily get high marks for knowledge, it didn't matter to me. They have decent quality, very affordable product, whether you want it assembled, diy, or drop-shipped from the manufacturer - they have unbelievably quick turn-around times, which I can't say for a different company that I've been dealing with for similar product. The site is very easy to navigate and the range of product and product types is varied, with flexible purchase configurations depending on how much DIYing you're up for. Nevertheless, I didn't order on-line. The sales person I dealt with was attentive to my requests and got the details right.
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ericn
Temp
Balance Engineer
Posts: 14,934
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Post by ericn on Feb 6, 2015 17:37:35 GMT -6
While I can see posting here what was said keeps it from becoming a moon landing on a soundstage thing, it's Johns rodeo . As far as 800lb Purple gorrella, only in the eyes of the net, that other site is really a pimple in the audio world, it's the advertisers that have the power, they go bye bye GS goes bye bye. Adams action are those of a fool not a conspiracy While the DR may carry some weight in the boutique world almost all of its vendors would give a kidney to get their wares with the real big boys ( I have seen them get down on there knees).
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Post by bluenoise on Feb 11, 2015 14:39:15 GMT -6
Once again i gotta give it to jsteiger I ordered some more yummy 28s, but this time i wanted to have an all gar2520 pair. I screwed up and ordered the 2520/1731 combo. I emailed him asking if it could be corrected before the order was processed and shipped. He emailed back lightning fast, as usual, saying it was all ok. Niiiiiiice.
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Post by jdc on Feb 19, 2015 11:28:37 GMT -6
I wanted to give some love to MOTU tech support (specifically Robin) for helping me troubleshoot a prolonged software bug in my own OSX that stopped my 16a from connecting via Thunderbolt. They were able to continually offer up helpful suggestions (i think we tried 8 to 10 different ways to solve the problem) until we found one that worked. Thorough and helpful the entire time, so far a great company to interact with.
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Post by nickolasblazina on Feb 20, 2015 14:10:05 GMT -6
I just had a really great experience with Dave Hill over at Crane Song. I got my hands on his Syren 500 Series tube pre recently. The tube must have gotten jostled in shipping because it was *really* microphonic (any quiet tap on my desk was super audible). He had a new tube shipped to me in 2 days. Rad dude, rad pre. Great tech support.
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Post by Martin John Butler on Feb 22, 2015 16:04:49 GMT -6
Avantone Pro. I had some questions and needed help when I called Seth from Avantone Pro, and at every juncture he went out of his way to help, and so I bought the Avantone Abbey's. He followed up via emails to be sure everything was OK, and that I was satisfied. It doesn't get any better, and he gave me confidence that any issues, if there ever are any, would be handled well.
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Post by hadaja on Jul 27, 2017 22:59:51 GMT -6
Daking was awesome. Diagnosed and Replaced my power supply on my faulty unit after years of use then shipped the power supply to Australia for free. They were helpful every step of the way. I love Daking.
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Post by hasbeen on Jul 28, 2017 9:25:40 GMT -6
JLM Audio. I built a pair of LA500 and Joe Malone is very quick to help with any problems in the forum and by email
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Post by Tbone81 on Jul 28, 2017 10:12:28 GMT -6
One of the mid band EQ frequencies started making a weird oscillating noise on my 7602, at the and time a VU meter went out on my 7802 compressor. So I call up Chameleon Labs,and talk to a really cool guy. I tell him my problem, I offer to pay whatever they're bench rate is (one unit was used, the other out of warranty), and then we proceed to chat about music for the next 20 min.
So I send in my two units like he said. Two weeks later I get a package back, both units are repaired and done free of charge. I was blown away. Later I realize it was the owner I was talking to. Great guy and great servixe
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Deleted
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Post by Deleted on Jul 28, 2017 11:01:58 GMT -6
Consistently great service with Chandler Ltd. (studio gear), and Blacet (modular synths). Have received very quick and helpful feedback, and various bits for free over the years, shipped from the US to crazy places like Japan, Italy, France and the UK! Both highly recommended.
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Deleted
Deleted Member
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Post by Deleted on Jul 28, 2017 13:08:16 GMT -6
Daking was awesome. Diagnosed and Replaced my power supply on my faulty unit after years of use then shipped the power supply to Australia for free. They were helpful every step of the way. I love Daking. hmmm not my experience at all - didn't even get a reply! Maybe asked the wrong dude (geoff) On the other hand, Drawmer Uk - really helpful and actually talked me out of sending the 1960 to them for a service by suggesting a much cheaper way to fix some glitches on my unit.
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Post by forgotteng on Aug 19, 2017 18:41:55 GMT -6
I wanted to give some love to MOTU tech support (specifically Robin) for helping me troubleshoot a prolonged software bug in my own OSX that stopped my 16a from connecting via Thunderbolt. They were able to continually offer up helpful suggestions (i think we tried 8 to 10 different ways to solve the problem) until we found one that worked. Thorough and helpful the entire time, so far a great company to interact with. Yea I gotta give it up to those lads at MOTU. They've helped me out a number of times as I navigated my AVB rig.
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Post by iamasound on Aug 20, 2017 11:17:46 GMT -6
I second the motion, Alto Music's customer service is absolutely awesome. They are a pleasure to deal with and do their best to make a customer the one that will come back again and again.
I had bought an RE-20 from Alto and had it shipped to Switzerland as even with shipping it was at the time less expensive than the offerings locally. Two days after the two year warranty expired the mic bit the dust and would not pass signal. Since it is supposedly built like a brick, I pounded it, crashing it down into my palm, and lo and behold it worked...for a few minutes anyway, and then crapped out on me again. I called Alto but the fellow who had originally helped me out had moved on to brighter pastures. The new man told me to worry not, he would swap it out with the display model, perform some paperwork voodoo and send me the working model. So, this last fall when I was on some family biz and needed to be in New York, when I was gassing for a Daking Mic Pre One to record acoustic guitars with, I called them up, and they wikki wikki shipped it to my Mom's house (I was leaving in three days and didn't really wish to pay shipping to Switzerland, and they assured me of a prompt expediting) where I stowed it in my luggage and took it with me on the flight back home. The moral of this story; "Great customer service equals great customer sales", and you can quote me on that! Whenever I am in the States and need new goods I ALWAYS think of Alto first as it has ALWAYS been a pleasure to do business with them.
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