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Post by kcatthedog on Mar 26, 2019 15:41:28 GMT -6
They won’t ship if you don’t pay ? My adgs shipped in a 2 days from payment. Had them in under a week.
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Post by Quint on Mar 26, 2019 15:48:11 GMT -6
They won’t ship if you don’t pay ? My adgs shipped in a 2 days from payment. Had them in under a week. I get that they won't ship if I haven't paid. I just didn't want to pay and then two months later I still haven't received anything. Has anyone heard that they are actually ready to ship NOW?
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Post by kcatthedog on Mar 26, 2019 16:09:18 GMT -6
I understand Carmila was ill recently and if there is some other significant family issue , could be difficult to get that confirmed?
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Post by indiehouse on Mar 26, 2019 16:37:57 GMT -6
They won’t ship if you don’t pay ? My adgs shipped in a 2 days from payment. Had them in under a week. Well good for you. Paid three weeks ago with nothing to show.
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Post by kcatthedog on Mar 26, 2019 16:43:55 GMT -6
I didn’t mean it sanctimoniously, like everyone here I wish all these comms inconsistencies would just stop: it’s just not right or fair.
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Post by wiz on Mar 26, 2019 18:38:52 GMT -6
Sorry guys We are dealing with a family tragedy and some staff illness at the same time We have the PCB's now so we will resume shipments of the ADG's this week Sorry for the wait We’re sorry to hear this Josh. Condolences. Wiz
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Post by drbill on Mar 26, 2019 18:48:50 GMT -6
They won’t ship if you don’t pay ? . Makes sense. But maybe we should turn the paradigm, and have the manufacturers ship stuff to us FIRST - and then invoice us afterward. And then we decide when to pay. Could be weeks. Months. Or maybe even a year. Depends on our personal situations. Would that work? I know....crazy talk.
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Post by indiehouse on Mar 26, 2019 20:06:16 GMT -6
Sorry guys We are dealing with a family tragedy and some staff illness at the same time We have the PCB's now so we will resume shipments of the ADG's this week Sorry for the wait Just wanted to say that gear doesn’t mean anything over suffering. Offering condolences and well wishes to you and yours. I’m guilty of the occasional bickering post, but don’t mean to come across insensitive. In the long run, I am a patient person. “Family” comes first, always.
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Post by mulmany on Apr 10, 2019 10:01:29 GMT -6
Is there an updated time line for delivery.
Camila stated what seemed to be more delays, in an email last week.
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Post by stam on Apr 10, 2019 10:39:41 GMT -6
So we originally announced these for July if I record correctly? So 8 months behind schedule for this one, same with the Pultec. Let's hope this never happens again
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Post by mulmany on Apr 10, 2019 10:53:25 GMT -6
So we originally announced these for July if I record correctly? So 8 months behind schedule for this one, same with the Pultec. Let's hope this never happens again So, does that mean there were more delays after the first few went out? I was confirmed in the first 150, so just trying to figure out where/when that puts the next set of units being done and shipping. Did ragan ever get his?
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Post by ragan on Apr 10, 2019 12:08:11 GMT -6
mulmanyJoshua emailed me and said he was shipping me the first ADG done this week. Which I appreciated but, as I told him, I'll believe it when I see it.
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Post by kcatthedog on Apr 10, 2019 12:23:02 GMT -6
If it ships this, you will have it next week.
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Post by malkit on Apr 10, 2019 13:26:08 GMT -6
How long has the wait been between invoice payment and delivery confirmation? I paid the full ADG invoice over a month ago, and have only heard that it got pushed back. Are other folks seeing similar delays between full payment and receipt?
I always thought the invoice only came when the unit was ready to ship out, but that seems to have changed.
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Post by ragan on Apr 10, 2019 13:29:59 GMT -6
How long has the wait been between invoice payment and delivery confirmation? I paid the full ADG invoice over a month ago, and have only heard that it got pushed back. Are other folks seeing similar delays between full payment and receipt?
I always thought the invoice only came when the unit was ready to ship out, but that seems to have changed.
I paid 7-ish weeks ago.
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Post by malkit on Apr 10, 2019 13:54:04 GMT -6
Thanks, Ragan. Helps to know that!
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Post by jcoutu1 on Apr 11, 2019 8:07:47 GMT -6
It seems to me Joshua is taking steps to improve things. We know he has more staff , is shipping product and have examples of increased responsiveness. I simply hope over the next few months, the back orders are filled and that most of the growing pains are behind us? I think we all need to move forward . I also hope we can do that constructively and in good spirit: we need to put the frustrations in the past. Did you say this same thing just now in another thread? We're in the same place as 5 months ago...
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Post by kcatthedog on Apr 11, 2019 8:22:20 GMT -6
I don’t see how one can can conclude “we are in the same place”, i.e., there is no evidence of any progress, unless one can prove none of what Josh has told us is true ?
Anecdotally, based on Facebook posts etc. some people are getting products and Josh has told us the backlog is being addressed. Evidence to indicate that is true, should be reducing numbers of complaints of people saying their orders are delayed.
Evidence of other business improvements, starts with hiring new staff etc., but again evidence should be, increased productivity, decreased wait times, increased accuracy of production forecasts, reduced customer wait times and complaints, more accurate and on time release of new products.
So, I think we see some evidence of improvement, not perfection and that over the next 6 months, we shall see, what we shall see.
I don’t think the no improvement comments/conclusions completely accurate, but do have some merit too: it’s still too much of a mixed bag, but with some evidence of specific improvements too, which I comment on.
We’ll see how much more progress is made by the fall.
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Post by brenta on Apr 11, 2019 9:11:46 GMT -6
I don’t see how one can can conclude “we are in the same place”, i.e., there is no evidence of any progress, unless one can prove none of what Josh has told us is true ? Talk is cheap. Josh can say he's doing all this stuff to make things better but the reality is that customers are experiencing the exact same pain points today that they were 6 months ago and one year ago. So conversely to your statement I don't know how anyone can claim progress. If he increased staff by 10x but also has 10x more orders to fill, he is just treading water. I share your hope that things will get better and we'll see how it shakes out.
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Post by kcatthedog on Apr 11, 2019 9:34:48 GMT -6
And you are presuming that all customers are experiencing the same thing and that, that current experience is identical in all instances to the situation from six month ago?
I don’t have a problem with your opinion, except how do you actually prove it to be true , as you can’t, as we don’t have the data, just anecdotal information and what Josh tells us?
I have merely stated, we see some evidence of improvement. As to whether the production performance of stam turns the corner and steadily improves, we also don’t have that data, but we will all experience the next 3-6 months and draw our own conclusions.
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Post by brenta on Apr 11, 2019 10:25:06 GMT -6
And you are presuming that all customers are experiencing the same thing and that, that current experience is identical in all instances to the situation from six month ago? Yes and yes. All evidence presented to us so far shows that to be true. You are presuming that suddenly everyone is going to start getting their orders on time with great communication because Josh said so? Really? Josh has demonstrated over and over again that the words that come out of his mouth (keyboard) mean nothing. Remember when he told you that you would probably get your ADG by the end of 2018 and you believed him? Lol. The most surprising thing to me about Stam isn't the delays or bad communication. It's that people are surprised that their orders have delays and their emails go unanswered. When people post things like "My order was supposed to be here 6 months ago and Stam isn't responding to my emails! This is unprecedented!" It just makes me wonder how foolish people can be. Let it be known, if you place an order with Stam, you will receive a great sounding piece of gear roughly a year later than they told you (give or take 6 months) and their communication will be terrible. That is the expectation that everyone should have when ordering from Stam.
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Post by kcatthedog on Apr 11, 2019 13:16:43 GMT -6
I have made no such assumption nor acertion , I reiterate, I have only commented on things we have been told, if true, being indicators of progress and we will see if they come to fruition.
My chief concern with Stam threads is they quickly become a platform for not discussion of the piece of gear but instead get taken over by differences of opinion about the company and its foibles.
I would prefer we start another thread for that discussion and people can choose to read it or ignore it, and keep the gear threads about the gear.
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Post by m03 on Apr 11, 2019 15:41:40 GMT -6
My chief concern with Stam threads is they quickly become a platform for not discussion of the piece of gear but instead get taken over by differences of opinion about the company and its foibles. I would prefer we start another thread for that discussion and people can choose to read it or ignore it, and keep the gear threads about the gear. Given the nature of how the products are sold (hype thread->preorders), I don't think decoupling the discussion is realistic. You're just going to end up with complaints piling up in both the dedicated complaint thread and in the product thread. That the idea of having a separate complaint thread was suggested is a pretty bad indicator about the state of things, IMHO.
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Post by kcatthedog on Apr 11, 2019 15:58:53 GMT -6
Everyone is welcome to their opinion, but if a thread is about product X, what exactly is the point of seeing every friggin complaint ad nauseum someone has about the company? I hold the somewhat unpopular view here that threads should be about, what they are about: go figure.
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Post by Ward on Apr 11, 2019 16:04:40 GMT -6
Everyone is welcome to their opinion, but if a thread is about product X, what exactly is the point of seeing every friggin complaint ad nauseum someone has about the company? I hold the somewhat unpopular view here that threads should be about, what they are about: go figure. I;ve come to terms with being an occasional re-railer. I promise to watch it from now on.
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