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Post by reddirt on Dec 4, 2022 4:19:28 GMT -6
i have to give a huge shoutout to Dan Kennedy of Great River guys.
My G R ME 1NV EQ which i've had for at least a dozen years since new, blew it's mains transformer and wouldn't power on.
My tech couldn't find a replacement to fit here in Australia as they are a custom make apparently.
I e-mailed Great River support, Dan Kennedy answered saying they should not fail and sent a replacement and included international shipping all on his dime
Bear in mind I've owned it for a fair stretch and was expecting to pay all costs and offered to ( he didn't bite on the offer).
All it cost was my tech's time. Is that huge service we need to recognise or what?
Big thanks Dan.
Cheers, Ross
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Post by indiehouse on Dec 4, 2022 6:08:47 GMT -6
Had a great experience with Dan when repairing my EQ-2NV. One of the best, for sure. He actually cares.
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Post by kcatthedog on Dec 4, 2022 9:00:07 GMT -6
Great service !
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Post by ragan on Dec 4, 2022 10:19:10 GMT -6
That’s great. I love my Great River stuff. This makes me want to go buy some more.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 4, 2022 10:23:42 GMT -6
There's just some companies that will bend over backwards to give you great service and because of that I would always err towards purchasing from them. Mojave are another, my mic was out of warranty and I managed to damage the headbasket. They didn't hesitate to send me another, for free as well and I really did not expect them to.
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ericn
Temp
Balance Engineer
Posts: 14,940 
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Post by ericn on Dec 4, 2022 10:26:21 GMT -6
There's just some companies that will bend over backwards to give you great service and because of that I would always err towards purchasing from them. Mojave are another, my mic was out of warranty and I managed to damage the headbasket. They didn't hesitate to send me another, for free as well and I really did not expect them to. Agreed unfortunately the supply chain issues around the world have screwed things for a lot of good companies! |
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Post by ab101 on Dec 4, 2022 10:37:09 GMT -6
Dan is a super great guy.
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Post by drumsound on Dec 4, 2022 11:09:14 GMT -6
I always enjoyed talking to Dan at Tape Op Con. I've had my MP2H well over 20 years.
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Post by michaelcleary on Dec 4, 2022 11:58:10 GMT -6
Same here. I thought my beloved white face mp2 was having a noise issue and he checked it out, turned out the issue was on my end, but he upgraded the input connectors from the original plastic ones and sent it back no charge. Mind you it is at least 20 years old. best service ever.
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Post by kcatthedog on Dec 4, 2022 16:54:59 GMT -6
Impressive!
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Post by thehightenor on Dec 4, 2022 17:43:15 GMT -6
i have to give a huge shoutout to Dan Kennedy of Great River guys. My G R ME 1NV EQ which i've had for at least a dozen years since new, blew it's mains transformer and wouldn't power on. My tech couldn't find a replacement to fit here in Australia as they are a custom make apparently. I e-mailed Great River support, Dan Kennedy answered saying they should not fail and sent a replacement and included international shipping all on his dime Bear in mind I've owned it for a fair stretch and was expecting to pay all costs and offered to ( he didn't bite on the offer). All it cost was my tech's time. Is that huge service we need to recognise or what? Big thanks Dan. Cheers, Ross First class post sales service. It’s what happens after you’ve bought a product that defines the quality of a company. Obviously Great River are right up there with the very best. |
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Post by kcatthedog on Dec 4, 2022 17:57:20 GMT -6
Sounds like Great River is, ah great !
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Post by hadaja on Dec 4, 2022 18:47:19 GMT -6
Sounds like Great River is, ah great ! Now dont you go moving into Chris’ territory. Lol |
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Post by ab101 on Dec 4, 2022 19:01:31 GMT -6
Sounds like Great River is, ah great ! Now dont you go moving into Chris’ territory. Lol Chris would probably say that he uses Great River gear for live streaming.  |
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Post by reddirt on Dec 4, 2022 19:03:53 GMT -6
Sounds like Great River is, ah great ! Now dont you go moving into Chris’ territory. Lol Yeah, don't sell him down the river..... ouch! Cheers, Ross |
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Post by the other mark williams on Dec 4, 2022 19:13:36 GMT -6
Now dont you go moving into Chris’ territory. Lol Chris would probably say that he uses Great River gear for live streaming. And that the one time he didn't have it, he was really up a creek... |
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Post by kcatthedog on Dec 4, 2022 19:18:31 GMT -6
Well, , I don’t want to swim against the current here!
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Post by chessparov on Dec 5, 2022 9:57:32 GMT -6
Just be careful.
With the WAV's.
Chris
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Post by plinker on Dec 5, 2022 10:51:13 GMT -6
There are so many beautiful sceneries near the river valleys. They are totally gorges.
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Post by ironinthepath on Dec 5, 2022 14:26:53 GMT -6
After many many years of wanting a Great River EQ-2NV (probably 2007 or something, read so many posts on "the purple" website) mine recently arrived from Alto Music - my initial tests definitely put a smile on my face and I'm happy to hear that Dan's reputation is holding up as strongly as ever. Also, I'm totally tempted to open it up and try to figure out what's going on in there!
-Chris
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Post by hadaja on Dec 5, 2022 18:45:11 GMT -6
After many many years of wanting a Great River EQ-2NV (probably 2007 or something, read so many posts on "the purple" website) mine recently arrived from Alto Music - my initial tests definitely put a smile on my face and I'm happy to hear that Dan's reputation is holding up as strongly as ever. Also, I'm totally tempted to open it up and try to figure out what's going on in there! -Chris Hey hey hey welcome to the community. opening up the GR might be like opening your xmas presents early. Will it ruin the surprise of mojo? Knowing how it works? |
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Post by Ward on Dec 6, 2022 7:36:26 GMT -6
Remarkabkle stories!! Thank you for sharing.
Dan sets an example for us all. We all should care this much.
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Post by guitfiddler on Dec 6, 2022 7:59:16 GMT -6
Just be careful. With the WAV's. Chris You mean Waves? that WUP has three rows of teeth! 😂 |
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Post by ironinthepath on Dec 6, 2022 11:51:47 GMT -6
After many many years of wanting a Great River EQ-2NV (probably 2007 or something, read so many posts on "the purple" website) mine recently arrived from Alto Music - my initial tests definitely put a smile on my face and I'm happy to hear that Dan's reputation is holding up as strongly as ever. Also, I'm totally tempted to open it up and try to figure out what's going on in there! -Chris Hey hey hey welcome to the community. opening up the GR might be like opening your xmas presents early. Will it ruin the surprise of mojo? Knowing how it works? Thanks Hadaja! Long ago I realized my skills as a musician were limited so I got into the electronics side (I design analog chips); to me there is definitely an "art" to what's under the hood and the magic of transformers is still like alchemy to me. Over the years I've picked up some pieces purely for the circuits choices made by the designer - Gordon Model 5 (ironically, no transformer ), Buzz SOC 20, Hardy/Jensen Twin Servo, to name a few - and I also totally love what they bring sonically. The digitally controlled analog part of the GR has me wondering :-) Modernizing a classic and bringing something new to the table is inspiring - no concerns of missing mojo for me :-) |
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Post by dankennedy on Dec 7, 2022 19:54:39 GMT -6
Wow, thanks for all the nice recognition. I was alerted to this by a few folks, thanks Michael and Dan. I do cruise by here now and then, but it's been awhile. Work is busy, I usually get home and have dinner, watch some British murder and mayhem show then crash. I do try to take care of my customers, and part of it is building crap that doesn't quit, and then dealing with
the few that get by.
As I have said to many people over the years, and you have to remember that I've been building stuff that's still in use since the '80's, I have to take care of my babies.
I also don't have any secrets, everything I do is straight forward stuff, so Chris, send me an email to info@greweb.com, I'll send you a set of schematics for the EQ-2NV. It's pretty simple.
Dan Kennedy
Great River Electronics
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